2017 Highland Ridge Fw Open Range problems, complaints & recalls
Most-reported problem areas: Wheels (1) · Tires:tread/Belt (1)
Safety recalls (3)
Interior Lighting 2017-05-01 · campaign 17V288000 · 3,379 vehicles
Defect: Highland Ridge RV (Highland Ridge) is recalling certain 2017 Open Range, Highlander, Light and Roamer and Mesa Ridge fifth wheels and Mesa Ridge, Light, Roamer and Ultra Lite travel trailers. The LED ceiling lights may produce excessive heat.
Risk: The excessive heat from the LED ceiling lights may increase the risk of a fire.
Fix: Highland Ridge will notify owners, and dealers will replace the affected LED ceiling lights with a different light, free of charge. The recall began on May 23, 2017. Owners may contact Highland Ridge customer service at 1-260-768-7771. Highland Ridge's number for this recall is 9904350.
Suspension:rear:axle:non-Powered Axle Assembly 2017-02-01 · campaign 17V065000 · 148 vehicles
Defect: Highland Ridge RV (Highland Ridge) is recalling certain 2016-2017 Open Range fifth-wheel vehicles. The axle hangers on the affected vehicles may puncture the riser tube wall, allowing the axle to shift and become misaligned.
Risk: If the axle shifts and becomes misaligned the tires may wear irregularly and possibly fail, increasing the risk of a crash.
Fix: Highland Ridge will notify owners, and dealers will weld on new hangers, free of charge. The recall began on March 29, 2017. Owners may contact Highland Ridge customer service at 1-260-768-7771. Highland Ridge's number for this recall is 9904343.
Equipment:recreational Vehicle/Trailer 2017-01-17 · campaign 17V037000 · 396 vehicles
Defect: Highland Ridge RV (Highland) is recalling certain 2017 Open Range, Mesa Ridge and Roamer fifth wheels and travel trailers. These vehicles are equipped with an outside range that can be stored with the gas valve left open, allowing gas to enter and buildup within the vehicle.
Risk: If gas leaks into the cabin, it can increase the risk of an explosion or fire.
Fix: Highland Ridge will notify owners and dealers will install a larger gas valve handle, inspect that the drawer guide rail is in its proper location, repairing it as required, and place a warning label on the range stating the gas valve must be turned off prior to storing the range in the unit. The recall began on March 8, 2017. Owners may contact Highland customer service at 1-260-768-7771. Highland's number for this recall is 9904341.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body:door 2023-04-06 · SRP 23-090 · Service Bulletin/Repair Instructions
slide out crack - standard repair instructions
Structure:body:door 2022-05-26 · SRP 22-070 · Service Bulletin/Repair Instructions
standard repair instructions for door side slideout box with exact slide out mechanism. repair prevents slide out from getting stuck while extending and retracting.
What owners report
2019-01-25 · Tires:tread/Belt“tl* the contact owns a 2017 highland ridge open range travel trailer equipped with westlake super st tires, size: 235/80/r16 (na). while driving, the front passenger side tire tread became prematurely worn. the vehicle was taken to general rv center (located at 8285 highland rd, white lake, mi 48386, (248) 886-0015) where the contact was informed t…”
2018-03-17 · Wheels · 1,500 mi“while in motion (approx 55 mph on 2-lane rural highway) the trailer began to sway and become unstable. on further investigation it was noted the rear driver side tire has come off. after stopping it was noted all of the studs holding the lug nuts on had sheared off. mechanic who made on site repair confirmed it was not due to loose lug nuts as o…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.