2019 Highland Ridge Fw Open Range problems, complaints & recalls
Most-reported problem areas: Visibility (1) · Suspension (1) · Structure (1)
Safety recalls (2)
Equipment:recreational Vehicle/Trailer:lpg Systems 2021-06-04 · campaign 21V430000 · 3,072 vehicles
Defect: Highland Ridge RV (Highland) is recalling certain 2020-2021 Mesa Ridge Limited, Mesa Ridge Lite, Open Range Light, Open Range Ultra Lite, 2019-2020 Mesa Ridge, 2019-2021 Open Range, 2020 Silverstar Limited and Silverstar Lite fifth wheel and travel trailers equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Fix: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Highland customer service at 1-260-768-7771.
Equipment:appliance:oven/Stove/Cooktop 2021-03-16 · campaign 21V179000 · 2,906 vehicles
Defect: Highland Ridge RV (Highland Ridge) is recalling certain 2019-2020 Open Range, Mesa Ridge, Highlander, Silverstar fifth wheels, and 2019-2020 Open Range, Mesa Ridge and Silverstar travel trailers equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the O-ring seal and causing a continuous gas leak.
Risk: A gas leak can increase the risk of a fire.
Fix: Highland Ridge will notify owners, and dealers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. Owner letters were mailed on May 3, 2021. Owners may contact Highland Ridge customer service at 1-800-283-8267. Highland Ridge's number for this recall is 9904564.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body:door 2023-04-06 · SRP 23-090 · Service Bulletin/Repair Instructions
slide out crack - standard repair instructions
Structure:body:door 2022-05-26 · SRP 22-070 · Service Bulletin/Repair Instructions
standard repair instructions for door side slideout box with exact slide out mechanism. repair prevents slide out from getting stuck while extending and retracting.
Equipment 2020-06-19 · 19-019SRP · Service Bulletin/Repair Instructions
repair steps regarding beltline/s-lock molding at sidewall
What owners report
2022-10-19 · Structure · 5,000 mi“the contact owns a 2019 highland ridge open range travel trailer. the contact stated that while parked, there was a booming sound coming from the rear of the trailer. upon inspection, it was discovered that the frame holding the 400-pound water tank had failed causing the water tank to dislodge from the trailer. the contact indicated that the bolts…”
2021-04-13 · Visibility · 8,000 mi“tl* the contact owns a 2019 highland ridge open range rv. the contact stated the frameless window glass frame was emerging outwards. there was no warning light illuminated. the local dealer was not contacted. the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure. the failure mileage was 8,000.*dt…”
2019-08-14 · Suspension · 2,455 mi“while traveling from st. james, ny to myrtle beach, sc, we stopped for lunch in mechanicsville, va. in order to turn around i had to back into a driveway. while backing up my brother-in-law said that the two tires on the door side of my camper were touching. upon further investigation it was discovered that the rear leaf spring hanger failed. i…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.