2018 Highland Ridge Fw Open Range problems, complaints & recalls
Most-reported problem areas: Suspension (1)
Safety recalls (1)
Equipment:other:labels 2018-01-29 · campaign 18V074000 · 84 vehicles
Defect: Highland Ridge RV (Highland Ridge) is recalling certain 2018 Open Range light travel trailers, model 312BHS. The Federal Label on these vehicles incorrectly lists the Gross Axle Weight Rating (GAWR) as 5100lbs when the correct GAWR is 4400lbs. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Risk: The incorrect GAWR information may result in the trailer being overloaded which can cause the tires to wear prematurely, increasing the risk of a crash.
Fix: Highland Ridge will notify owners, and dealers will replace the incorrect Federal Label with a corrected label, free of charge. The recall began on February 7, 2018. Owners may contact Highland Ridge customer service at 1-260-768-7771. Highland's number for this recall is 9904374.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body:door 2023-04-06 · SRP 23-090 · Service Bulletin/Repair Instructions
slide out crack - standard repair instructions
Structure:body:door 2022-05-26 · SRP 22-070 · Service Bulletin/Repair Instructions
standard repair instructions for door side slideout box with exact slide out mechanism. repair prevents slide out from getting stuck while extending and retracting.
Equipment 2020-06-19 · 19-019SRP · Service Bulletin/Repair Instructions
repair steps regarding beltline/s-lock molding at sidewall
What owners report
2022-10-03 · Suspension“the spring shackles that hold the springs to the frame have broken off the frame on my 2018 highland ridge open range rv. this could of caused a roll over accident or the axle could have came out from under the trailer and hit any and all cars behind me, not only causing harm to my family but also the others behind us. the dealer has looked at th…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.