2017 Keystone Springdale problems, complaints & recalls
Safety recalls (3)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Electrical System:wiring:fuses And Circuit Breakers 2017-09-06 · campaign 17V549000 · 6,686 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2016-2018 Springdale and Summerland recreational trailers. The wiring for the electric stabilizer jacks were incorrectly connected to the unprotected side of the breaker.
Risk: An electrical short in the wiring for the electric stabilizer jack can increase the risk of a fire.
Fix: Keystone will notify owners, and dealers will inspect the installation of the electrical stabilizer jack wiring, correcting it as necessary, free of charge. The recall began on September 22, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-299.
Equipment:other:labels 2017-05-24 · campaign 17V339000 · 464 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2012-2018 Springdale recreational vehicles, model 303BH. The Federal Identification Tag on these vehicles overstate the Gross Axle Weight Rating capacity (GAWR) by 800lbs for each axle. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: The incorrect GAWR makes the Cargo Carrying Capacity (CCC) label incorrect and may result in the vehicle being overloaded, affecting the vehicle control and increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will provide a new Federal Placard with the correct GAWR and a new CCC label, free of charge. The recall began on June 20, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-289.
Service bulletins (6)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
letter to dealers for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
this is the repair instructions for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and ma
Equipment Adaptive/Mobility 2016-07-20 · 16-257 · Service Bulletin/Repair Instructions
this communication is an email informing dealership service departments of advisory 16-257 for the springdale tank clearance.
Equipment Adaptive/Mobility 2016-07-19 · 16-257 · Service Bulletin/Repair Instructions
this communication is the final customer notification for advisory 16-257 for the springdale tank clearance.
Equipment Adaptive/Mobility 2016-07-18 · 16-257 · Service Bulletin/Repair Instructions
this communication is informing dealership service departments of advisory 16-257 for the springdale tank clearance.
Equipment Adaptive/Mobility 2016-07-18 · 16-257 · Service Bulletin/Repair Instructions
this advisory 16-257 involves certain oregon-manufactured springdale model 220bhwe travel trailers. there is insufficient clearance between the axle beam and holding tank that is located above the axle. the lack of clearance may cause damage to the tank allowing its contents to leak out.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.