2021 Keystone Springdale problems, complaints & recalls
Most-reported problem areas: Structure:body (2)
Safety recalls (1)
Equipment:recreational Vehicle/Trailer:lpg Systems 2021-09-13 · campaign 21V708000 · 95,885 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Fix: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2023-03-14 · 23-438 · Service Bulletin/Repair Instructions
dealer letter and revised repair instructions for 23-438. it has been determined that the slide floor in the hideout 186ss and springdale 1860ss may be improperly supported. the procedure describes how to install support into the cabinet below the slide room floor.
Structure 2023-02-22 · 23-438 · Service Bulletin/Repair Instructions
it has been determined that the slide floor in the hideout 186ss and springdale 1860ss may be improperly supported. the procedure describes how to install support into the cabinet below the slide room floor.
What owners report
2021-11-12 · Structure:body“the contact owns a 2021 keystone springdale rv. the contact stated that the front cap sealant located on the front roof of the camper had been missing since the rv was purchased, causing water to leak inside the camper. the dealer was notified of the failure and advised the contact that he would be responsible for the cost of the repair. the manufa…”
2021-10-15 · Structure:body“the contact owns a 2021 keystone trailer. the contact stated while the rv was stationary, the slide out dinette would not slide out from the body as designed. the trailer was towed to a local dealer where it was diagnosed with needing the outriggers replaced however, the rv was not repaired. the manufacturer was informed of the failure and was awai…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.