2017 Rosenbauer Commander problems, complaints & recalls

Defect: Rosenbauer America is recalling certain 2020-2022 Avenger, 2017-2024 Commander, 2020-2024 Warrior, 2023 Commercial F-350, F-550, 108SD, and 2024 Commercial 114SD vehicles. In the event of a short circuit or wiring failure, the firmware may fail to shut off the output pin, resulting in overloaded electrical circuits.

Risk: Overloaded electrical circuits can overheat, increasing the risk of fire.

Fix: Dealers will update the firmware, free of charge. Owner notification letters were mailed February 22, 2024. Owners may contact Rosenbauer America customer service at 1-651-462-1000.

Defect: Rosenbauer America (Rosenbauer) is recalling certain 2016-2021 Commander, Warrior, Avenger, and 2019 Commercial M2 106 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.

Fix: Dealers will inspect and replace the rail as necessary, free of charge. Interim owner notification letters were mailed on July 9, 2021. Owners may contact Rosenbauer customer service at 1-651-462-1000.

Defect: Rosenbauer Motors (Rosenbauer) is recalling one 2018 Commander emergency vehicle equipped with Smart Foam 6.5-12 systems. The foam pump system can overheat and fail, causing fire fighting foam chemical to be unavailable to fight a fire.

Risk: If the fire fighting foam chemical injection is unavailable, it can impact the fire fighting and/or vapor mitigation efforts, which increases the risk of injury to bystanders and emergency personnel.

Fix: Rosenbauer will notify the owner, and a dealer will replace the SmartFoam 6.5 12 volt systems with SmartFoam 6.5 24 volt systems and a voltage converter, free of charge. The recall began March 10, 2020. Owners may contact Rosenbauer customer service at 1-651-462-1000.

Defect: Rosenbauer America (Rosenbauer) is recalling certain 2014-2019 Emergency Response Commander vehicles equipped with Reyco front suspensions. The front shocks may separate from their upper mount on the front suspension. The loose shock may contact and damage the steering gear housing, possibly causing a steering fluid leak and a loss of power steering assist.

Risk: A loss of hydraulic steering assist can increase the risk of a crash.

Fix: Rosenbauer will notify owners, and Reyco dealers will install a new bolt, nut, hardened washer, and shim, free of charge. The recall began February 6, 2020. Owners may contact Reyco customer service at 1-765-543-5815 or Rosenbauer customer service at 1-877-543-5591.

Defect: Rosenbauer Motors (Rosenbauer) is recalling one model year 2017 Commander emergency vehicle equipped with a Cummins X15 diesel engine. This engine has a fuel pump whose drive gear may slip on its drive shaft, resulting in a loss of fuel pump function.

Risk: Failure of the fuel pump will result in a sudden engine stall with no warning, and with no ability to restart, increasing the risk of a crash.

Fix: Rosenbauer has notified the owner and the vehicle has been repaired, therefore, an owner notification letter will not be issued for this campaign. Owners may contact Rosenbauer customer service at 1-651-462-1000.

Defect: Rosenbauer Motors (Rosenbauer) is recalling certain 2012-2017 Commander vehicles. The ball joints on the independent front suspension (IFS) modules can loosen and separate, leading to a partial loss of steering.

Risk: A separated ball joint can cause a loss of steering control, increasing the risk of a crash.

Fix: Rosenbauer will notify owners, and dealers will inspect, clean and secure the ball joint free of charge. The recall began on May 12, 2017. Owners may contact Rosenbauer customer service at 1-651-462-1000.