2019 Sutphen Fire Truck problems, complaints & recalls
Safety recalls (3)
Fuel System, Diesel:fuel Injection System:fuel Rail 2021-12-13 · campaign 21V962000 · 184 vehicles
Defect: Sutphen Corporation (Sutphen) is recalling certain 2016-2020 Sutphen fire trucks. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.
Risk: A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.
Fix: On engines with 75 miles or less, dealers will install vibration isolators to the fuel tubes. Engines with more than 75 miles will receive new fuel tubes with vibration isolators. Repairs will be performed free of charge. Owners were notified of the defect on January 4, 2021. Owners may contact Sutphen customer service at 1-614-889-1005.
Fuel System, Diesel:fuel Injection System:fuel Rail 2021-07-29 · campaign 21V580000 · 604 vehicles
Defect: Sutphen Corporation (Sutphen) is recalling certain 2017-2020 Fire Trucks. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
Fix: Dealers will inspect the rail threads and fuel lines for damage, and replace the rail as necessary, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Sutphen customer service at 1-614-889-1005.
Equipment 2021-06-02 · campaign 21V412000 · 8 vehicles
Defect: Stuphen Corporation (Stuphen) is recalling certain 2019-2020 Fire Trucks equipped with a battery-powered 3600 wireless remote controller unit used to control the movement of electric firefighting monitors in firefighting vehicles. The monitor is used to direct the water stream and adjust the spray pattern. The wireless remote controller's sleep mode is disabled, and results in the batteries discharging faster than normal.
Risk: Inability to use the wireless remote controller may hinder firefighting efforts, increasing the risk of injury.
Fix: Dealers will update the wireless remote controller unit software, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Stuphen customer service at 1-614-889-1005.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2025-11-06 · 10_2025 · Service Bulletin/Repair Instructions
heater manifold valve orientation for heater lines. winter preparation for heat in cab.
Unknown Or Other 2025-09-05 · Aug 2025 · Service Bulletin/Repair Instructions
cable lubrication service bulletin
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.