2020 Sutphen Fire Truck problems, complaints & recalls

Defect: Sutphen Corporation (Sutphen) is recalling certain 2016-2020 Sutphen fire trucks. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.

Risk: A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.

Fix: On engines with 75 miles or less, dealers will install vibration isolators to the fuel tubes. Engines with more than 75 miles will receive new fuel tubes with vibration isolators. Repairs will be performed free of charge. Owners were notified of the defect on January 4, 2021. Owners may contact Sutphen customer service at 1-614-889-1005.

Defect: Sutphen Corporation (Sutphen) is recalling certain 2020 Sutphen Fire trucks. Pressure may build in the power steering pump and break the shaft seal, resulting in a loss of power steering assist.

Risk: A loss of power steering assist can increase the risk of a crash.

Fix: Dealers will inspect the power steering pump serial numbers, and the affected pumps will be replaced, free of charge. Owners may contact Sutphen customer service at 1-614-889-1005.

Defect: Sutphen Corporation (Sutphen) is recalling one 2020 Fire Truck equipped with a Cummins generator set. The lifting cables may be improperly crimped.

Risk: An improperly crimped cable may come out of place during a lifting operation, possibly causing the generator set to fall, increasing the risk of injury.

Fix: Cummins will inspect the lifting cable, and either replace the cable or install a warning label, free of charge. Owner notification letters were mailed in October 29, 2021. Owners may contact Sutphen's customer service at 1-614-889-1005.

Defect: Sutphen Corporation (Sutphen) is recalling one 2017 Fire Truck and one 2020 Fire Truck, equipped with Code 3 7x9 Stop-Tail-Turn Reverse All-in-One LED lights. The lights may be too bright, exceeding the maximum light output allowed which may adversely affect the vision of drivers. As such, these vehicle fails to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Risk: The excessive brightness may affect the vision of other drivers, increasing the risk of a crash.

Fix: Sutphen assisted the owners in obtaining filter kits from the light manufacturer, free of charge. Both affected vehicles have been remedied and therefore no owner letters will be mailed. Owners may contact Sutphen customer service at 1-614-889-1005.

Defect: Sutphen Corporation (Sutphen) is recalling certain 2017-2020 Fire Trucks. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.

Fix: Dealers will inspect the rail threads and fuel lines for damage, and replace the rail as necessary, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Sutphen customer service at 1-614-889-1005.

Defect: Sutphen Corporation (Sutphen) is recalling certain 2020-2021 Fire Trucks. A fuel leak may occur from the hoses between the fuel pump and remote fuel filter head.

Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.

Fix: Dealers will replace the fuel hoses, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Sutphen customer service at 1-614-889-1005.

Defect: Stuphen Corporation (Stuphen) is recalling certain 2019-2020 Fire Trucks equipped with a battery-powered 3600 wireless remote controller unit used to control the movement of electric firefighting monitors in firefighting vehicles. The monitor is used to direct the water stream and adjust the spray pattern. The wireless remote controller's sleep mode is disabled, and results in the batteries discharging faster than normal.

Risk: Inability to use the wireless remote controller may hinder firefighting efforts, increasing the risk of injury.

Fix: Dealers will update the wireless remote controller unit software, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Stuphen customer service at 1-614-889-1005.