2020 Cadillac Xt5 problems, complaints & recalls
Most-reported problem areas: Power Train (6) · Steering (4) · Visibility/Wiper (1)
🧭 Reliability snapshot
Compared against other Cadillac Xt5 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (5)
Back Over Prevention: Sensing System: Camera 2022-09-22 · campaign 22V709000 · 95,231 vehicles
Defect: General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
Risk: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.
Fix: Dealers will replace the coaxial cables, free of charge. Owner notification letters were mailed January 18, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222378380.
Tires 2021-02-25 · campaign 21V115000 · 33,838 vehicles
Defect: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Risk: Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
Fix: GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.
Tires 2020-11-05 · campaign 20V684000 · 7,516 vehicles
Defect: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, GMC Acadia and Chevrolet Traverse vehicles and 2020-2021 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. The vehicles may have been manufactured with Continental tires that were overcured.
Risk: Overcured tires may experience a carcass break in the sidewall resulting in a sudden air loss or could develop a belt edge separation which could lead to partial or full tread/belt loss. Either condition increases the risk of a crash.
Fix: GM will notify owners, and dealers will inspect vehicles and replace tires that have DOT number and production mold number combinations identified by Continental, free of charge. The recall began December 17, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202319030.
Fuel System, Gasoline:delivery:fuel Pump 2020-10-15 · campaign 20V639000 · 2,781 vehicles
Defect: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.
Risk: Insufficient fuel supply can result in an engine stall without warning, increasing the risk of a crash.
Fix: GM will notify owners, and dealers will replace the fuel pump module. The recall began November 16, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202314760.
Air Bags:side/Window:curtain:inflator 2020-07-30 · campaign 20V446000 · 769 vehicles
Defect: General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Risk: If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.
Fix: GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is N202305380.
Service bulletins (879)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-09-26 · PIT5698F · Service Bulletin/Repair Instructions
this pi provides diagnostics tips on how the lin bus works and how to diagnosis it.
Unknown Or Other 2026-09-04 · PIP4902W · Service Bulletin/Repair Instructions
this preliminary information advises a dealer on how to email gds2 session logs into technical assistance.
Unknown Or Other 2026-07-21 · PIT5099J · Service Bulletin/Repair Instructions
pi to help diagnose a/c concern
Unknown Or Other 2026-04-01 · PIT3271Q · Service Bulletin/Repair Instructions
this preliminary information communicates information about how to determine if a wheel and tires size change is available.
Unknown Or Other 2026-03-09 · PIP6104 · Service Bulletin/Repair Instructions
this preliminary information communicates the steps on how to save a gds2 session log and upload to a technical assistance case in cx connect.
Unknown Or Other 2026-03-09 · PIP4902V · Service Bulletin/Repair Instructions
this preliminary information advises a dealer on how to email gds2 session logs into technical assistance.
Showing the 6 most recent of 879 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-26 · Exterior Lighting“affected component: exterior lighting - left rear led taillight / turn signal assembly description of safety concern my 2020 cadillac xt5 has developed an intermittent malfunction involving the left rear led taillight and turn signal assembly. when the malfunction occurs, the vehicle displays a warning stating "left rear turn indicator failure,"…”
2026-09-22 · Back Over Prevention: Rearview System Braking“a recall (nhtsa 22v70900)was issued sep 22 2022 on cadillac xt5 2020-2021. the rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently. this has happen to my vehicle (2020 cadillac xt5) on several occasions. i took my vehicle to the local dealer and was told that t…”
2026-07-16 · Power Train“on april 8, 2026, my 2020 cadillac xt5 experienced a sudden and complete engine failure while i was driving. prior to the failure, there were no warning lights, no overheating indications, no abnormal engine noises, and no performance issues that would have alerted me to a developing problem. without warning, the engine failed and the vehicle imme…”
2026-06-09 · Power Train · 68,000 mi“the contact owns a 2020 cadillac xt5. the contact stated that while driving at an undisclosed speed, the transmission unexpectedly shifted into different gears. the check engine warning light was illuminated. the failure persisted while the contact's wife was driving, and the vehicle lost motive power. the vehicle was able to restart and shift into…”
2026-04-28 · Electrical System:instrument Panel:speedometer/Odometer · 49,579 mi“odometer fraud. the contact purchased a 2020 cadillac xt5. the contact discovered that there was a mileage discrepancy after the purchase. the vehicle was a dealer sale. at the time of purchase, the vehicle mileage was 30,475. it was later discovered, upon checking with a local autozone, that the mileage was 49,579.…”
2026-03-03 · Unknown Or Other“the radiator had a leak that required replacement in my 2020 cadillac xt5. the car only had 30,000 miles. because of that gm replaced the radiator for $600 instead of the standard cost of $2,000. this is the 3rd cadillac of my relatives of similar age that had a radiator leak. the service manager admitted they are replacing at least 7 of these …”
2026-03-02 · Power Train · 109,756 mi“the contact owns a 2020 cadillac xt5. the contact stated that while in drive and attempting to shift into reverse (r), the gear shifter knob fractured. the gear shifter shifted into park(p) and failed to respond as needed. the contact held the fractured piece in place to move the gear shifter. the message "gear conditions not met" was displayed. th…”
2026-01-16 · Seat Belts“the contact’s father owns a 2020 cadillac xt5. the contact stated that while attempting to use the driver's side rear seat belt, the seat belt failed to buckle securely. the contact had not attempted to use the rear passenger’s side seat belt. the contact stated that the vehicle had not been taken to a dealer or independent mechanic to be diagnosed…”
2025-10-28 · Unknown Or Other“when backing out of garage the backup camera stops working in the sun light must wait 2 minutes for it to start working in sun light. while backing out of garage blind to the rear for at least 2 minutes. no other car i now of does this. been to two cadilac dealer in to different states both said nothing they can do about it.…”
2025-08-19 · Unknown Or Other“auto shut down completely in the middle of the road. no one including tow truck driver could not put vehicle into neutral. once the vehicle was towed to the dealership in was confirmed that battery just died and the dealership stated due to the electrical shifter there was no way to engage neutral since the vehicle could not start. this situatio…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.