2023 Cadillac Xt5 problems, complaints & recalls
Most-reported problem areas: Power Train (6) · Engine (2) · Steering (1)
🧭 Reliability snapshot
Compared against other Cadillac Xt5 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (4)
Electrical System: Instrument Cluster/Panel 2024-06-20 · campaign 24V459000 · 6,942 vehicles
Defect: General Motors, LLC (GM) is recalling certain 2023-2025 Cadillac XT5 and 2024-2025 Cadillac XT6 vehicles. The instrument panel may not illuminate when the hazard warning lights, high beams, or turn signals are activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Controls and Displays" and 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Risk: Without the illuminated reminder, the driver could fail to turn off the lights when no longer needed. Hazard warning lights, high beams, or turn signals that remain activated unintentionally can confuse other drivers, increasing the risk of a crash.
Fix: Dealers will update the instrument panel software, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact Cadillac's customer service at 1-800-458-8006. GM's number for this recall is N242447940.
Power Train:automatic Transmission 2023-03-16 · campaign 23V172000 · 8,744 vehicles
Defect: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT6, GMC Acadia, Chevrolet Blazer, Traverse, and 2022-2023 Cadillac XT5 vehicles. The transmission may have been built with an incorrect sun gear, which can result in the driver-side half-shaft disengaging from the transmission.
Risk: A half-shaft disengaging from the transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
Fix: Dealers will replace the sun gears, free of charge. Owner notification letters were mailed on July 27, 2023. The remedy is expected to become available August 31, 2023. Owners may contact Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GMC's number for this recall is N222389310.
Power Train:driveline:driveshaft 2023-02-02 · campaign 23V043000 · 10 vehicles
Defect: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5 and GMC Acadia vehicles. The right-front half-shaft assemblies may be improperly connected to the transmission, causing them to separate.
Risk: Separation between the half-shaft and transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
Fix: Dealers will replace the right-front half-shaft assemblies, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222393410.
Equipment:other:labels 2022-09-22 · campaign 22V708000 · 24 vehicles
Defect: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5, XT6, and GMC Acadia vehicles. The certification label located on the driver's side B-pillar contains tire size information that may be illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Risk: Illegible tire size information may result in the wrong tires being installed, increasing the risk of a crash.
Fix: Dealers will replace the vehicle certification label, free of charge. Owner notification letters were mailed October 12, 2022. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222381690.
Service bulletins (566)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine 2026-10-16 · N262570770-03 · Service Campaign
certain vehicles may have a condition in which the thermal break tabs induce stress into the radiator causing a coolant leak. dealers are to cut the thermal break tabs on the radiator.
Unknown Or Other 2026-10-07 · PIT6110L · Service Bulletin/Repair Instructions
this preliminary information communicates an issue with the ses mil and dtc p062b and engineering is currently investigating.
Unknown Or Other 2026-09-28 · PIT6457C · Service Bulletin/Repair Instructions
this preliminary information is for technicians that may see dtcs that are history and should not perform any part replacements. they should follow the notes mentioned prior to anything being replaced.
Unknown Or Other 2026-09-28 · PIC6540K · Service Bulletin/Repair Instructions
this preliminary information communicates to dealers a procedure to reset the radio.
Unknown Or Other 2026-09-26 · PIT5698F · Service Bulletin/Repair Instructions
this pi provides diagnostics tips on how the lin bus works and how to diagnosis it.
Engine 2026-09-25 · N262570770-02 · Service Campaign
certain vehicles may have a condition in which the thermal break tabs induce stress into the radiator causing a coolant leak. dealers are to cut the thermal break tabs on the radiator.
Showing the 6 most recent of 566 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-05 · Power Train · 13,000 mi“the contact owns a 2023 cadillac xt5. the contact stated that upon shifting into reverse(r), the vehicle intermittently failed to respond. the contact stated that the failure had progressively worsened, and the vehicle responded after an extended period. the vehicle was taken to the dealer; however, the failure was not duplicated. the failure milea…”
2026-06-27 · Power Train“i am reporting an imminent, life-threatening safety defect regarding a cadillac xt5, purchased 1/10/26 and repurchased by the dealership on 5/16/2026. while driving, this vehicle experiences an unpredictable and intermittent defect causing the transmission to unexpectedly shift into park while the vehicle is in motion.…”
2026-05-28 · Service Brakes, Hydraulic · 33,770 mi“the contact owns a 2023 cadillac xt5. the contact stated that the brake pedal would depress to the floorboard without warning. the contact had taken the vehicle to a dealer where a diagnostic was performed. the dealer received various diagnostic codes all related to the brake master cylinder. the contact was given a loaner vehicle and the dealer re…”
2026-04-10 · Engine“when driving the whole car shakes and the engine makes a loud sound. it doesn't matter if i am going 10 mph or 75 mph the same shaking happens. the engine smells like burnt rubber. driving feels like jerking not a smooth ride. i have already had the engine oil leak repaired. my car has been in the shop 3x in 2 months for this same problem. the deal…”
2025-11-19 · Power Train“the car has a shudder/vibrate and what feels like jerking at certain speeds. i have a 2023 xt5 premium luxury 3.6 however, i have taken multiple times to big o tires had tires replaced, brakes, lower control arms, i still had a vibration issue. took back to big o due to tire balance issue but came back tires and balance and alignment were fine. i w…”
2025-04-12 · Unknown Or Other“i purchased the 2023 cadillac, with 19800 miles a week ago. the back up camera grid lines are so faint that most of the time they aren't visible. there is no contrast adjustment to make them visible. this condition is definitely a safety issue for me. as a [xxx] i depend on those grid lines to safely back into parking spots or my garage. my d…”
2024-11-27 · Power Train“driving vehicle when it lost all power and stopped. on a main road . no lights, no start. no emergency flashers ! vehicle had to be towed to dealer ! vehicle was stuck on main road in traffic. and could not be moved because since it had no power at all was stuck in park! …”
2024-09-18 · Engine“engine & transmission. do not know if my safety is at risk. yes, the problem has been duplicated and confirmed by my cadillac dealer. vehicle vibrates when engine switches from 6 cylinders to 4 cylinders. the vehicle has been inspected by the dealer. odi # 11610835…”
2024-08-26 · Power Train · 10,000 mi“the contact owns a 2023 cadillac xt5. the contact stated driving at various speeds, he noticed that the floorboard was vibrating. the contact stated that the failure had been recurring intermittently. there was no warning light illuminated. the vehicle was taken to the dealer, where it was test-driven and the transmission fluid was replaced; howeve…”
2023-11-27 · Back Over Prevention: Sensing System: Camera · 15 mi“the contact owns a 2023 cadillac xt5. the contact stated that while reversing from the garage, the rear-view on the camera screen was working as designed; however, the camera screen turned dark in the daylight. while continuing to reverse down the driveway, the screen corrected independently. there were no warning lights illuminated. the vehicle wa…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.