2020 Chevrolet Impala problems, complaints & recalls
Most-reported problem areas: Steering (3) · Air Bags (2) · Visibility/Wiper (1)
🧭 Reliability snapshot
Compared against other Chevrolet Impala model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (0)
No recalls on record for this model year (campaigns announced since 2010).
Service bulletins (554)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-09-26 · PIT5698F · Service Bulletin/Repair Instructions
this pi provides diagnostics tips on how the lin bus works and how to diagnosis it.
Unknown Or Other 2026-09-04 · PIP4902W · Service Bulletin/Repair Instructions
this preliminary information advises a dealer on how to email gds2 session logs into technical assistance.
Unknown Or Other 2026-07-21 · PIT5099J · Service Bulletin/Repair Instructions
pi to help diagnose a/c concern
Unknown Or Other 2026-04-01 · PIT3271Q · Service Bulletin/Repair Instructions
this preliminary information communicates information about how to determine if a wheel and tires size change is available.
Unknown Or Other 2026-03-09 · PIP6104 · Service Bulletin/Repair Instructions
this preliminary information communicates the steps on how to save a gds2 session log and upload to a technical assistance case in cx connect.
Unknown Or Other 2026-03-09 · PIP4902V · Service Bulletin/Repair Instructions
this preliminary information advises a dealer on how to email gds2 session logs into technical assistance.
Showing the 6 most recent of 554 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-07-15 · Unknown Or Other“on xxx | purchased a 2020 chevrolet impala, vin [xxx], from nys office of general services via govdeals inventory #200075. ogs bill of sale #xxx stated 59,145 miles and clean title. carfax shows: 1. 90,803 miles on 12/16/2024 while in ogs possession 2. total loss declared 5/21/2025 3. accident with rear damage 5/21/2025 not disclosed actual odomete…”
2026-06-16 · Unknown Or Other · 💥 crash“the component is the evaporative emission control system (evap) vapor canister purge valve.the internal diaphragm or solenoid of the factory-installed purge valve has worn out prematurely or became contaminated, locking it permanently into a stuck-open position.the manifestation or (symptoms): the stuck-open valve continuously drafts raw fuel vapo…”
2025-09-07 · Seat Belts“seatbelt warning and blinkers have no sound warnings and driver side blind spot warning are not working …”
2025-08-11 · Steering“2020 chevrolet impala premier purchased july, 2015, mileage: + or - 12 miles i started having hard steering and made several trips to the dealer while under warranty and the dealer could not gen an obd reading and no on dash reading. right after the warranty was up and at 5,322 miles they were able to get an obd reading. information from the dea…”
2025-07-20 · Unknown Or Other“i took my car to castle villa park on july 8 2025 and explained to tony that check my car in that it sound as if it was a hub bearing my car was dropped off at 7:00 am until around 1:00pm i was told i need a tire to see if it was my hub bearing which didn’t make sense to me so i ask for a supervisor i was then inform that they could tell if they sw…”
2025-03-31 · Steering“i purchased this vehicle in a chevy dealership in palatine, il. [xxx]. 50k miles a chevy impala around 38k total with taxes and all. a month later i had to pay 200 for a diagnostic at the dealership to check an issue with the steering. they said nothing was wrong with it and it was just the floor mat making contact in the floor. when i returned hom…”
2024-10-29 · Air Bags · 85,000 mi · 💥 crash“the contact's friend owned a 2020 chevrolet impala e. the contact stated that while her friend was driving at 25 mph and approaching a curve, he inadvertently lost control of the vehicle. as a result, the vehicle left the roadway, rolled, and came to a complete stop with all four wheels facing upwards after colliding with a tree. though the vehicl…”
2024-09-21 · Visibility/Wiper“the back window is leaking and water is getting all on my trunk and ruining my items. ford did not do a good job of sealing the windows. …”
2024-09-19 · Unknown Or Other“i was driving down the highway in anchorage ak i heard a loud bang like a gunshot , when the vehicle was inspected i was told basically evap, fuel system , fans , electrical , cadillac converter exploded was the loud bang ! serious issues have caused the vehicle to be inoperable ! …”
2024-07-03 · Unknown Or Other“as i was driving my car in the interstate the car started making noises and began to shake and then it stop driving normally. i did my best to move to the curve and then called a towing truck to get the car. the car transmission stopped working properly. i conducted an analysis on this car in the internet and it has been written that the transmi…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.