2023 Polestar Polestar 2 problems, complaints & recalls
Most-reported problem areas: Back Over Prevention: Sensing System: Camera (77) · Visibility/Wiper (7) · Vehicle Speed Control (4)
🧭 Reliability snapshot
Compared against other Polestar Polestar 2 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (4)
Back Over Prevention:software 2025-09-15 · campaign 25V615000 · 27,816 vehicles
Defect: Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
Risk: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Fix: Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 20, 2026. This recall replaces previous NHTSA recalls 24V477 and 25V280. Vehicles previously repaired under those recalls will need to have the new remedy performed.
Back Over Prevention:software 2025-04-25 · campaign 25V280000 · 27,816 vehicles
Defect: Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Fix: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will need to have the new remedy completed.
Equipment:electrical:infotainment:software 2024-06-26 · campaign 24V477000 · 25,825 vehicles
Defect: Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Fix: Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
Suspension:front:control Arm:lower Ball Joint 2023-07-12 · campaign 23V476000 · 3 vehicles
Defect: Polestar Automotive USA, Inc. (Polestar) is recalling certain 2023 Polestar 2 vehicles. The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering knuckle.
Risk: The control arm disconnecting from the steering knuckle can cause a loss of steering, increasing the risk of a crash.
Fix: Dealers will inspect and replace the ball joint fastening bolt as necessary, free of charge. Owner notification letters were mailed August 10, 2023. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10245.
Service bulletins (103)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-07-24 · 37894.1.0 · Service Bulletin/Repair Instructions
this is a tj - text only - no attachments - if the software version displayed in the csd is not aligned with the actual software version installed in the vehicle (this may occur after a failed software download), and no total upgrade is available in vida, follow the instructions under "service". not
Unknown Or Other 2026-06-26 · 36569.5.0 · Service Bulletin/Repair Instructions
this is a technical journal: text plus 3 png files and 1 mp4 file csd stuck in recovery mode, icup. provide vehicle report.
Unknown Or Other 2026-06-13 · 37516.3.0 · Service Bulletin/Repair Instructions
this is a tj - text plus 1 pdf - if the customer reports the navigation map in the dim become black during driving or at start-up, follow the instructions under "service" (see attached picture tj_37516_1.pdf).
Electrical System 2026-05-23 · 37439.5.0 · Service Bulletin/Repair Instructions
this is a technical journal - text plus 1 .png attachment- if during a software download (swdl) at the workshop, and connected to vida, the csd (center stack display) turns black and the ihu (infotainment head unit) becomes stuck in programming mode or is unresponsive, follow the advice under "servi
Exterior Lighting 2026-05-06 · 35844.8.0 · Service Bulletin/Repair Instructions
this is a technical journal: headlamp condensation inside lens - note that normal condensation will not be solved by replacing the headlamp. the headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation. to avoid or eliminate moisture in the headl
Power Train 2026-05-02 · 37798.1.0 · Service Bulletin/Repair Instructions
this is a tj - text only - no attachment - do not perform fault tracing or replace any parts before reading this journal. an acceleration constraint from a standstill when the driver's seatbelt is unbuckled has been implemented and should be regarded as expected behavior. the models listed in this j
Showing the 6 most recent of 103 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-29 · Unknown Or Other“the vehicle's "infotainment system," which includes the displays and the gps, intermittently fail and black out completely. this also disables the radio and telecommunications. after 30-60 seconds, the system will reboot. however, the last time it occurred, on or about xxx, the audio did not restart and i had to reboot the system again manually. th…”
2026-09-24 · Exterior Lighting“what component or system failed or malfunctioned, reverse lights available for inspection upon request? yes how was your safety or the safety of others put at risk? low visibility at night while backing up. has the problem been reproduced or confirmed by a dealer or independent service center? not sure. but i've done some research and it's a known…”
2026-09-22 · Fuel/Propulsion System“safety complaint description in august 2026, i experienced a potentially dangerous incident involving my 2023 polestar 2 awd performance while performing a u-turn. during the maneuver, the vehicle unexpectedly stopped or hesitated and did not move forward when i expected it to, leaving me exposed in the roadway and creating a risk of a collision w…”
2026-07-08 · Back Over Prevention“the contact owns a 2023 polestar polestar 2. the contact received notification for nhtsa campaign number: 25v615000 (back over prevention). the vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall remedy could not be completed because previous software updates were not completed. the contac…”
2026-05-08 · Structure:body:hatchback/Liftgate“over the last 1.5 months, the liftgate system on the vehicle has failed to fully close and latch. the vehicle shows the liftgate as unsecured and the liftgate has play despite being partially latched. investigation of the vehicle shows that the tailgate damper drive unit wiring harness is designed in a way that the wires pinch and short to ground. …”
2026-03-31 · Back Over Prevention: Warnings“polestar 2 software version 4.2.13. while reversing out of a parking spot the rear camera briefly turned on, but after a second, the infotainment system crashed, with the screen shutting off. the infotainment system automatically rebooted after ~1min of driving. this system crash also temporarily disabled rear cross traffic alert and the parking se…”
2026-03-30 · Back Over Prevention: Sensing System: Camera“the backup camera consistently fails and displays a "backup camera is temporarily unavailable" message. polestar is only issuing a software fix for this on model year 2026 polestar 2s and a solution has not been offered for over 8 months now.…”
2026-03-18 · Back Over Prevention: Sensing System: Camera“the rear camera on this car has been having issues for well over a year. the dealership says they are well aware of the issues and that it's common but there is nothing they can do about it and that i just need to wait for an update to eventually come. they do not know when the update is coming. this has been an ongoing issue that is a big safety i…”
2026-03-16 · Back Over Prevention: Sensing System: Camera“rear‑view camera intermittently fails to provide a usable image when shifting into reverse. symptoms include delayed activation, black screen, frozen frame, or extremely choppy video. this results in intermittent loss of rear visibility and does not comply with fmvss 111. the defect has persisted for several years despite multiple polestar software…”
2026-02-12 · Visibility/Wiper“when put into reverse, display just shows camera is temporarily unavailable. this is after the ota update 4.2.13 that was supposed to fix the issue. rear cross traffic braking is also unavailable at this time.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.