2025 Coach And Equipment Phoenix problems, complaints & recalls
Safety recalls (4)
Equipment Adaptive/Mobility:wheelchair Lift/Ramp:controls/Control Wiring 2026-07-22 · campaign 26V472000 · 131 vehicles
Defect: Coach and Equipment Mfg. Corp. (Coach and Equipment) is recalling certain 2024-2025 Phoenix, and 2025-2026 Metrolite transit buses, equipped with certain S-Series wheelchair platform lifts. The electrical contactor may fail, preventing the controls from stopping the lift.
Risk: A wheelchair lift that continues to move while occupied increases the risk of injury.
Fix: Dealers will correct the wiring by installing two diodes, free of charge. Owner notification letters were mailed July 31, 2026. Owners may contact Coach and Equipment customer service at 1-800-724-8464.
Equipment Adaptive/Mobility:wheelchair Restraints/Securement:critical Fasteners 2026-05-22 · campaign 26V333000 · 677 vehicles
Defect: Coach and Equipment Mfg. Corp. (Coach and Equipment) is recalling certain 2025-2026 Phoenix and 2026 Metrolite buses, equipped with certain QRT-360 wheelchair retractors. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Dealers will inspect and replace retractors as necessary, free of charge. Owner notification letters were mailed June 5, 2026. Owners may contact Coach and Equipment customer service at 1-800-724-8464.
Electrical System:alternator/Generator/Regulator 2025-12-19 · campaign 25V895000 · 37 vehicles
Defect: Coach and Equipment Mfg. Corp. (Coach and Equipment) is recalling certain 2024-2025 Phoenix transit buses equipped with a propane conversion kit with an aftermarket compressor. The alternator may contact and damage the fuel line.
Risk: A damaged fuel line may leak, increasing the risk of a fire.
Fix: Dealers will inspect the alternator clearance and install additional brackets as necessary, free of charge. Owner notification letters were mailed January 8, 2026. Owners may contact Coach and Equipment customer service at 1-800-724-8464.
Equipment Adaptive/Mobility:wheelchair Restraints/Securement:latch/Anchor: 2025-11-10 · campaign 25V772000 · 79 vehicles
Defect: Coach and Equipment Mfg. Corp. (Coach and Equipment) is recalling certain 2025 Phoenix transit buses equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Dealers will be notified to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed November 24, 2025. Owners may contact Coach and Equipment customer service at 1-800-724-8464.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.