2013 Thor Motor Coach Hurricane problems, complaints & recalls
Most-reported problem areas: Visibility:windshield Wiper/Washer:linkages (2) · Visibility/Wiper (2) · Suspension:rear (1)
Safety recalls (5)
Visibility:windshield Wiper/Washer 2018-10-09 · campaign 18V705000 · 2,854 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2013 Thor Ace, Daybreak, Challenger, Windsport, Hurricane, Outlaw, Tuscany, and Palazzo motorhomes. The windshield wiper system may have been incorrectly installed, causing the wipers to fail during use, reducing driver visibility.
Risk: A reduction of driver visibility can increase the risk of a crash.
Fix: TMC will notify owners, and dealers will verify that the windshield wiper system is installed correctly, repairing or replacing the wiper system as needed, free of charge. The recall began November 28, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000161.
Equipment 2017-11-22 · campaign 17V758000 · 110,400 vehicles
Defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Equipment:recreational Vehicle/Trailer 2015-11-10 · campaign 15V745000 · 12,656 vehicles
Defect: Thor Motor Coach (Thor) is recalling certain model year 2011-2016 Thor Challenger, Thor Citation, Thor Hurricane, Thor Tuscany, Thor Windsport, 2011-2012 Thor Astoria, Thor Avanti, Thor Chateau, 2011-2014 Thor Daybreak, 2011-2015 Thor Outlaw, Thor Siesta, 2014-2015 Thor Miramar, 2012 Thor Four Winds, 2008-2011 Damon Astoria, Damon Daybreak, Damon Outlaw, Damon Tuscany, 2008-2012, Damon Challenger, 2008-2010 Damon Essence, 2009-2011 Damon Avanti, Four Winds Chateau, Four Winds Citation, Four Wind
Risk: Unstable entry and exit steps increase the risk of injury.
Fix: Thor will notify owners, and dealers will install a retainer bracket to reinforce the operating mechanism and replace all of the affected bolts, free of charge. The recall began on January 6, 2016. Owners may contact Thor customer service at 1-877-855-2867. Thor's number for this recall is RC000111.
Electrical System 2013-06-25 · campaign 13V265000 · 7,593 vehicles
Defect: Thor Motor Coach (Thor) is recalling certain model year 2006-2013 Windsport, model year 2006-2010 Magellan, model year 2007-2013 Hurricane, model year 2009-2013 Serrano and model year 2011-2013 A.C.E motorhomes. The motorhomes are equipped with an RV Custom Products Battery Control Center (BCC) which may experience a failure while the motorhome is in motion.
Risk: If the BCC fails, all power may be lost to the motorhome chassis, including all lighting, making the vehicle very difficult to operate, increasing the risk of a crash.
Fix: Thor will notify owners, and dealers will rewire the BCC free of charge. The recall began on July 30, 2013. Customers may contact Thor at 1-877-855-2867. Thor's recall campaign number is RC000077.
Equipment 2013-04-25 · campaign 13V164000 · 427 vehicles
Defect: Thor Motor Coach is recalling certain model year 2013-2014 Challenger, Four Winds 5000, Hurricane, Chateau, Chateau Sport, and Windsport; model year 2013 Palazzo and Four Winds Siesta and model year 2014 Majestic motorhomes manufactured February 13, 2013, through April 09, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. A damaged motor may lead to an unfurling of the awning.
Risk: If motor damage occurs, it is possible that the awning can unfurl unexpectedly, either while the motorhome is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
Fix: Thor Motor Coach will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began during May 2013. Owners may contact Thor at 1-877-855-2867 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2019-12-05 · LTR 120519 · Service Bulletin/Repair Instructions
this letter stated that there were no service bulletins or technical service bulletins issued for the month of november, 2019.
Equipment:other:owners/Service/Other Manual 2017-11-03 · LTR 110317 · Service Bulletin/Repair Instructions
this letter stated that there was one (1) service notification issued for the month of october, 2017.
What owners report
2019-04-01 · Visibility/Wiper · 13,852 mi · 💥 crash“my wiper blades motor when off the windshield several times as we driving down interstate 71, which i had to get out and reset them. this was during the a huge downpour this weekend in the kentucky off of interstate 71. a severe alert was text out later that night, saturday march 30, 2019. i work myself to an exit where as i was pulling into a gas …”
2018-11-29 · Electrical System · 13,000 mi“tl* the contact owns a 2013 thor hurricane. the contact stated that the vehicle failed to start. upon inspection, the contact discovered that the battery power had drained. the contact indicated that the vehicle was repaired in july of 2017 per nhtsa campaign number: 13v265000 (electrical system) to rewire the battery control center. the contact in…”
2018-07-24 · Visibility:windshield Wiper/Washer:linkages“while driving down a major highway in the pouring rain, my passenger side window wiper dropped below the window frame eventually getting tangled with the drivers side arm. the wipers failed to clear the window making it difficult to see ahead of me. i was able to pull off to the side and reset the wipers to where both would operate normally but o…”
2018-07-24 · Visibility:windshield Wiper/Washer:linkages · 11,500 mi“while driving cross country we experienced a complete failure of the wipers during a hard rain. the wipers dropped off the windshield but we were able to pull over and reset them. once we started back onto the road, they failed again. we ended up driving to the campsite with no wipers. we had a mechanic come to look at the problem and was told …”
2018-04-29 · Visibility/Wiper · 3,700 mi“every time i use the wipers on a trip in the rain the passenger side gets stuck on the drivers side which makes them stop working. i have to pull over with no wipers and remove the passenger side wiper arm in order to continue my trip with the drivers side wiper only. sometimes the drivers side goes too far and gets stuck on the side of the windshi…”
2018-01-10 · Structure:body · 36,000 mi“i have a 2013 thor hurricane class a motor home. the door handle and lock were made by trimark; part number 060-0650. i recently discovered that i could not open the entrance door from the outside. this is the only door on the motor home, which is very common with class a's. i then had to crawl through a window to gain access and discovered i co…”
2016-01-21 · Suspension:rear · 800 mi“tl* the contact owns a 2013 thor hurricane. the contact stated that the sheer pin fell out and one of the steps was loose. the vehicle was taken to the dealer where it was diagnosed that the sheer pin detached and needed to be replaced, which caused the step to become loose. the vehicle was repaired, but the failure recurred. the contact's daughter…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.