2017 Jayco Fifth Wheel North Point problems, complaints & recalls
Most-reported problem areas: Suspension (5) · Wheels (4) · Suspension:rear:axle:non-Powered Axle Assembly (1)
Safety recalls (2)
Equipment:recreational Vehicle/Trailer:lpg Systems 2021-06-04 · campaign 21V425000 · 87,649 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Fix: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Suspension:rear:springs:leaf Spring Assembly 2020-07-02 · campaign 20V385000 · 1,409 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2017 North Point fifth wheel trailers. The leaf springs in the front and rear suspension of the vehicle do not provide adequate load support and may allow the tires to contact the surrounding structure under certain dynamic load conditions.
Risk: Tires contact with the wheel well or surrounding structure may cause damage to the tire, or cause premature tire wear, and loss of control, increasing the risk of a crash.
Fix: Jayco will notify owners, and dealers will install a rubber bump stop into the top sides of the axles, as well as inspect the suspension and replace any defective leaf springs as necessary. Tires with visible damage will be replaced as well. All repairs will be performed free of charge. This recall began July 27, 2020. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901513.
Service bulletins (7)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:other:owners/Service/Other Manual 2022-05-17 · INC 22-067 · Service Bulletin/Repair Instructions
jayco and entegra coach storage tips. instructions for storing jayco and entegra coach diesel pushers.
Structure 2022-02-10 · 22-043 · Service Bulletin/Repair Instructions
standard repair instructions detailing how to repair a unit with a crack in the sidewall near the slideout.
Structure 2022-01-27 · SRP - 22-043 · Service Bulletin/Repair Instructions
(srp) standard repair procedure for crack forming at the front bottom corner of the off door side (ods) or door side (ds) front slide out on certain jayco 5th wheel travel trailers.
Equipment 2020-03-13 · INC 20-007 · Service Bulletin/Repair Instructions
informational bulletin for repair that requires the removal of pullout cabinet extension drawers.
Wheels 2017-02-01 · 17-005 · Service Bulletin/Repair Instructions
omega control board d series specified for the fifth wheels does not function when exposed to cold temperatures - must be replaced with a c2 series board.
Equipment:appliance:air Conditioner 2016-12-01 · 16-042A · Service Bulletin/Repair Instructions
top mount ac is missing foam piece between air returns - must install on the underside of the ac for proper air flow.
Showing the 6 most recent of 7 bulletins. Search all of them free at nhtsa.gov.
What owners report
2023-08-28 · Suspension“while traveling down the interstate, the right rear leaf spring broke causing the two right tires to rub and bellow black smoke. there is a jayco recall on this, and southaven rv claimed to have inspected it. either jayco is at fault for a weak recall or southaven rv is at fault for not completing the recall properly. both need to be investigated. …”
2021-03-01 · Wheels“our 2017 jayco northpoint 377rlbh is currently at the dealership for a recall issued by jayco on the suspension. the dealer, crain rv, found that 2 of the wheels are cracked and it is unsafe to tow until this issue is resolved. jayco has verified that threaded wheel and tire company made the wheels. the serial number for wheels per jayco is r2kk181…”
2020-12-02 · Suspension · 2,500 mi“tl* the contact owns a 2017 jayco northpoint rv. the contact stated that while driving 65 mph, the rear passenger's side tire on the trailer experienced a blowout. the contact called roadside assistance however, the mechanic was unable to place the spare tire on the trailer due a defective gusset on the trailer's suspension. the contact then took t…”
2020-11-13 · Suspension“tl* the contact owns a 2017 jayco northpoint. the contact received notification of nhtsa campaign number: 20v385000 (suspension) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. blue dog rv service (2100 avenue g, white city, or 9750…”
2020-10-26 · Suspension“tl* the contact owns a 2017 jayco northpoint. the contact received notification of nhtsa campaign number: 20v385000 (suspension) however, the part to do the recall repair was unavailable. the vehicle was taken to camping world (5117 us hwy 301 south hope mill nc 28348; (910-729-6344) (1-888-768-0904) where it was confirmed that parts were not yet a…”
2020-10-20 · Wheels“2011 jayco north point fifthwheel. consumer writes in regards to damaged underbelly cover. *ld the consumer stated while driving he noticed black colored material coming from under the vehicle. the consumer pulled over and noticed 2/3 of the underbelly had come loose and wrapped around 2 axles. the consumer cut away the material. while doing so,…”
2020-09-14 · Wheels · 17,000 mi“tl* the contact owns a 2017 jayco northpoint fifth wheel trailer. the contact stated that while trailered and driving approximately 60 mph, the two passenger's side wheels separated from the trailer. after stopping to inspect the trailer, it was discovered that the wheel lugs sheared off allowing the wheels to separate from the trailer. the vehicle…”
2020-09-14 · Wheels · 17,000 mi“tl* the contact owns a 2015 gmc 2500 used for hauling a 2017 jayco northpoint rv. the contact stated that while driving at 60 mph, the passenger's side rear and front wheel assembly fractured without warning. the contact managed to regain control of the vehicle. the vehicle was not damaged. the trailer sustained a lot of damages to the front, and r…”
2020-08-03 · Suspension · 3,827 mi“tl* the contact owns a 2017 jayco northpoint. the contact stated that while driving at 60 mph, the driver's side front tire, driver's side rear tire and the rear passenger's side tire simultaneously experienced blowouts. due to the failure, the contact initially lost control of the vehicle but was able to safely pull the rv over to the side of the …”
2017-10-14 · Suspension:rear:axle:non-Powered Axle Assembly“brakes on the heavier rv trailer don'work on all them lippert says jayco used to lite of axle jayco says lippert at fault.all i know is i am out $4100 to correct the problem!!!!…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.