2020 Jayco Fifth Wheel North Point problems, complaints & recalls
Most-reported problem areas: Suspension (1) · Equipment (1)
Safety recalls (4)
Equipment:other:labels 2025-05-29 · campaign 25V355000 · 69 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2020-2021 Jayco North Point fifth wheel travel trailers. The certification labels may have the incorrect tire size information, causing the operator to install incorrect tires.
Risk: Towing a trailer with incorrect tires increases the risk of a crash.
Fix: Jayco will mail correct certification labels to owners, free of charge. Owner notification letters were mailed June 13, 2025. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901633.
Equipment:recreational Vehicle/Trailer:lpg Systems 2021-06-04 · campaign 21V425000 · 87,649 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Fix: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Suspension:rear:axle:spindle 2020-10-29 · campaign 20V665000 · 735 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2020-2021 Fifth Wheel Northpoint 387RDFS(LZ) recreational trailers. The welds on the axle spindle may fail, causing the wheel/spindle assembly to break away from the axle tube.
Risk: If the wheel/spindle assembly separates from the axle tube, it can increase the risk of a crash.
Fix: Jayco will notify owners, and dealers will inspect the axle, and replace if necessary, free of charge. The recall began December 30, 2020. Owners may contact Jayco customer service at 1-617-776-0344. Jayco's number for this recall is 9901526.
Visibility:glass, Side/Rear 2020-06-09 · campaign 20V336000 · 1,105 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2020 Towable Eagle, Eagle HT, JayFlight, NorthPoint, Octane, Pinnacle, Seismic, and Talon recreational vehicles. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out.
Risk: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
Fix: Jayco will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began June 15, 2020. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901508.
Service bulletins (4)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:other:owners/Service/Other Manual 2022-05-17 · INC 22-067 · Service Bulletin/Repair Instructions
jayco and entegra coach storage tips. instructions for storing jayco and entegra coach diesel pushers.
Equipment 2022-02-22 · SRP 22-046 · Service Bulletin/Repair Instructions
instructions for resetting leveling system âzero pointâ
Structure 2022-02-10 · 22-043 · Service Bulletin/Repair Instructions
standard repair instructions detailing how to repair a unit with a crack in the sidewall near the slideout.
Structure 2022-01-27 · SRP - 22-043 · Service Bulletin/Repair Instructions
(srp) standard repair procedure for crack forming at the front bottom corner of the off door side (ods) or door side (ds) front slide out on certain jayco 5th wheel travel trailers.
What owners report
2025-03-18 · Unknown Or Other“upon completing a trip with the rv mentioned, an inspection was completed of the units suspension system where it was found to be compromised. not knowing what compromised the suspension (leaf springs, shackles, hangars, etc), further investigation was done where the underbelly of the camper was removed. upon gaining access to the actual rv frame…”
2022-01-03 · Equipment“the contact owns a 2020 jayco northpoint. the contact received a recall notification for nhtsa campaign number: 21v425000 (equipment) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. th…”
2021-05-11 · Suspension“tl* the contact owns a 2020 jayco northpoint rv. the contact stated while driving at an undisclosed speed, the rear axle bent. the vehicle was towed to camping world of woodstock (505 phillip landrum memorial hwy parkway 575, woodstock, ga 30188, (888) 380-0095) to be diagnosed. the contact was informed that the rear axle needed to be replaced. the…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.