2017 Jayco Fifth Wheel Pinnacle problems, complaints & recalls
Most-reported problem areas: Suspension (9) · Wheels (3) · Structure:body (1)
Safety recalls (2)
Equipment:recreational Vehicle/Trailer:lpg Systems 2021-06-04 · campaign 21V425000 · 87,649 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Fix: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Suspension 2019-10-03 · campaign 19V702000 · 908 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2017 Pinnacle Fifth Wheel trailers. The suspension on these vehicles may allow the tires to contact the structure when under a certain load, which can cause damage to the tires.
Risk: If the tire becomes damaged, causing premature tire wear, it can cause loss of vehicle control and increase the risk of a crash.
Fix: Jayco will notify owners, and dealers will inspect the condition of the leaf spring, rubber equalizer and bump stop clearance, and provide replacement of the leave spring or rubber equalizer if necessary. This repair will be done free of charge. Interim notices notifying owners of safety risk were mailed December 2, 2019. The recall began December 20, 2019. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901443.
Service bulletins (5)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:other:owners/Service/Other Manual 2022-05-17 · INC 22-067 · Service Bulletin/Repair Instructions
jayco and entegra coach storage tips. instructions for storing jayco and entegra coach diesel pushers.
Structure 2022-02-10 · 22-043 · Service Bulletin/Repair Instructions
standard repair instructions detailing how to repair a unit with a crack in the sidewall near the slideout.
Structure 2022-01-27 · SRP - 22-043 · Service Bulletin/Repair Instructions
(srp) standard repair procedure for crack forming at the front bottom corner of the off door side (ods) or door side (ds) front slide out on certain jayco 5th wheel travel trailers.
Equipment 2020-03-13 · INC 20-007 · Service Bulletin/Repair Instructions
informational bulletin for repair that requires the removal of pullout cabinet extension drawers.
Electrical System:wiring 2017-02-01 · 17-001 · Service Bulletin/Repair Instructions
motion sensor in front closet does not function due to wiring error made during manufacturing process.
What owners report
2022-06-11 · Unknown Or Other“jayco 5th wheel trailers lippert (lci industries) rv frames have a significant engineering flaw resulting in excessive flex in the front section incorporating the hitch/pinbox, which results in cracked frames, stress cracking in sidewalls and seam separation at joints causing further damage from water intrusion. it is also noted in their own repor…”
2021-09-13 · Suspension“the contact owns a 2017 jayco pinnacle trailer. the contact stated that the leaf spring failed. the contact stated that the leaf springs were previously replaced under nhtsa campaign number: 20v091000 (suspension) however, the repair did not correct the failure. the contact noticed that the rear driver’s side tires were touching each other. the con…”
2021-03-17 · Structure:body“jayco has a design engineering flaw that causes excessive flex in the hitch box/front slide out area that causes damage and cracking to the sides of the trailer. this is a potential safety issue for the hitch portion and a structural integrity issue for the frame of the trailer.…”
2020-09-01 · Suspension · 2,000 mi“there was a recall 1n october 2019 recall no. 19v-702. jayco was supposed to fix the problems by replacing leaf spring + a rubber bump stop. they did not replace the weak leaf springs. as a result we ended up with a broken spring on along trip that led to a complete failure of the suspension system. this could have ended in an horrific tragedy. wh…”
2019-12-07 · Suspension · 3,000 mi“problem with my brakes. no brakes on three wheels. need to check in fall 2017 and there was full grease in the hub. that's why no brakes. need to change the springs left side, spring was dead. but now the fithweel is lower then right side.…”
2019-09-25 · Suspension“tl* the contact owns a 2017 jayco pinnacle. while driving 60 mph, extra force was needed to bring the vehicle to a stop. the contact also mentioned that when driving over a bump, the vehicle felt as if it had no springs. the vehicle was taken to campers inn rv of ocala (7677 s, hwy 441, ocala, fl 34480, (800) 786-2252) where the contact was informe…”
2019-09-09 · Wheels“tl* the contact owns a 1999 ford f-350 towing a 2017 jayco pinnacle fifth wheel. the contact stated that the wheels on the fifth wheel were rubbing against the underbelly and the springs that held the rv were flattened. there were no warning indicators illuminated. the vehicle was taken to an independent mechanic who stated that the spring and bush…”
2019-07-15 · Suspension · 2,000 mi“wheels rubbing bottom of camper, rv is to heavy to stop with factory installed brakes. *dt *dt invalid vin *jb consumer jayco has replaced our springs, we asked for an axle upgrade but they declined. its truly an epidemic with these heavy rv units rolling out of production without the right equipment.*jb…”
2019-06-22 · Wheels · 25,000 mi“welds broke on connection between leaf springs and body frame causing trailer to nearly topple…”
2019-05-16 · Suspension · 200 mi“my springs and axles are not up to the task of holding my camper up. the tires are hitting the bottom of the camper, causing them to have a big groove cut into them and damaging the bottom of the camper. *dt *bf carfax cannot process this request. photos attached.*jb this damage was caused during delivery, unloaded, to the dealership before i p…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.