2020 Jayco Fifth Wheel Pinnacle problems, complaints & recalls
Most-reported problem areas: Structure:body (2) · Suspension (1) · Structure (1)
Safety recalls (2)
Equipment:recreational Vehicle/Trailer:lpg Systems 2021-06-04 · campaign 21V425000 · 87,649 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Fix: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Visibility:glass, Side/Rear 2020-06-09 · campaign 20V336000 · 1,105 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2020 Towable Eagle, Eagle HT, JayFlight, NorthPoint, Octane, Pinnacle, Seismic, and Talon recreational vehicles. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out.
Risk: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
Fix: Jayco will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began June 15, 2020. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901508.
Service bulletins (5)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:other:owners/Service/Other Manual 2022-05-17 · INC 22-067 · Service Bulletin/Repair Instructions
jayco and entegra coach storage tips. instructions for storing jayco and entegra coach diesel pushers.
Equipment 2022-02-22 · SRP 22-046 · Service Bulletin/Repair Instructions
instructions for resetting leveling system âzero pointâ
Structure 2022-02-10 · 22-043 · Service Bulletin/Repair Instructions
standard repair instructions detailing how to repair a unit with a crack in the sidewall near the slideout.
Structure 2022-01-27 · SRP - 22-043 · Service Bulletin/Repair Instructions
(srp) standard repair procedure for crack forming at the front bottom corner of the off door side (ods) or door side (ds) front slide out on certain jayco 5th wheel travel trailers.
Equipment:appliance:electric Water Heater 2021-03-19 · TSB 21-005 · Service Bulletin/Repair Instructions
the winterization performed during manufacturing is incorrect for the fogatti water heater and may not provide protection from damage.
What owners report
2025-04-27 · Unknown Or Other“jayco pinnacle 37mdqs, frame crack issues. contacted jayco while still under the 3-year structural warranty. jayco stated, there was nothing they could do and sorry for the problem. lippert frames are the issue and trailer is parked until it’s able to be fixed. insurance won’t cover it due to being a known issue with frame mfr. …”
2025-02-19 · Structure:body“frame failure on my jayco pinnacle 36 5th wheel rv is the issue. the frame welds have cracked where the front overhangs and the pin box attaches to the truck pulling the 5th wheel thus causing outer cracking of the exterior fiberglass. the steel used in the frame does not stand up to the flexing as a result of moving down the highway. an investigat…”
2025-01-12 · Structure:body“the body is cracking and we are concerned that it is being caused by a frame problem. we contacted jayco when we noticed the crack and they basically told us that sorry for the crack but you are out of warranty and we can’t help you. they are 100% aware of these issues and should be fixed at their expense regardless of warranty. …”
2024-02-06 · Structure“the frame failure on this jayco pinnacle 36 ssws 5th wheel rv is an issue across all company product lines where grand design is the most talked about on you tube. essentially, the frame welds crack and/or the frame itself cracks usually on the front overhang where the pin box attaches to the truck pulling the 5th wheel causing outer cracking of th…”
2022-08-13 · Suspension“my rv, 2020 jayco pinnacle, had to have new tires replaced after <12k miles due to bad axles, dexter # 133178799. the new tires were replaced only to have the same wear patterns after 2,400 miles. i contacted dexter & was offered one new axle (two are required) as a goodwill offer; not recognizing any quality issues with the axles. also any repl…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.