2017 Keystone Fuzion problems, complaints & recalls
Most-reported problem areas: Service Brakes (2) · Electrical System (1)
Safety recalls (3)
Service Brakes, Electric 2018-09-20 · campaign 18V651000 · 5,236 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2016-2019 Keystone Impact and Fuzion recreational trailers. The wiring for the electric brakes may contact the tires or wheels, causing damage to the wires, potentially reducing the trailer's braking ability.
Risk: A loss of braking ability can increase the risk of a crash.
Fix: Keystone will notify owners, and dealers will inspect the wiring for damage, making repairs as necessary, install wiring protection and re-route the wiring, free of charge. The recall began October 22, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-330.
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Structure:body:door:hinge And Attachments 2016-12-16 · campaign 16V908000 · 1,608 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain model year 2017 Keystone Carbon and Raptor fifth wheel recreational trailers, and 2016-2017 Fuzion and Dutchmen Voltage fifth wheel recreational trailers. The affected vehicles have rear cargo door hinges with welds on the hinge pin and hinge plate that may be insufficient, and as a result, the top of the door may swing down with more force than normal.
Risk: If the door does not open as expected, there would be an increased risk of injury to those in the door's path.
Fix: Keystone will notify owners, and dealers will replace the ramp door hinge, free of charge. The recall began on January 13, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-274.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
letter to dealers for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
this is the repair instructions for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and ma
What owners report
2019-05-09 · Electrical System“electrical wiring in the under belly of the rv is routed and pinched between the frame crossmembers and wastewater holding tank. this creates fraying of the the electrical wire covering which is resulting in the wires being broken and result in fire or electrical shock. wiring should be ran in a manner where it is protected from being pinched and/…”
2019-03-29 · Service Brakes“tl* the contact owns a 2017 keystone fuzion rv. while driving, the vehicle failed to stop when the brake pedal was depressed. the contact applied excessive force to the brake pedal to stop the vehicle. the contact noticed that the brake wires were too long and rubbed against the tires, which caused the failure. the vehicle was not taken to a dealer…”
2018-05-29 · Service Brakes · 500 mi“noted that after first trip, trailer braking was weak, reported to dealer who stated it had to be my truck. another trip and lost all brakes to trailer, again told it was not the trailer. upon inspecting under the unit myself i found the brake wires completely abraded through. the wiring for electric brakes was routed too close to rear side of tire…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.