2020 Keystone Fuzion problems, complaints & recalls
Most-reported problem areas: Suspension (1) · Structure:body (1)
Safety recalls (5)
Equipment:mechanical:integrated Jack/Leveler/Stabilizer 2022-09-29 · campaign 22V726000 · 9,678 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2021-2023 Alpine, Avalanche, 2020-2023 Fuzion and Impact travel trailers. The hydraulic leveling leg foot pads may become loose and separate from the vehicle.
Risk: A foot pad that separates during transit can become a road hazard, increasing the risk of a crash.
Fix: Dealers will inspect the mounting bolt and reinstall with thread locking adhesive, as necessary, free of charge. Owner notification letters were mailed November 10, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-437.
Electrical System:wiring 2020-07-24 · campaign 20V428000 · 594 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2020-2021 Keystone Fuzion (models 357, 369, 373, 379, 419, 424, 427, 429 and 430) and Impact (models 26V, 28V, 29V, 311, 317, 330, 343, 359, 367 and 415) toy hauler travel trailers. The generator transfer switch may be incorrectly wired with the transfer switch "Line" wiring (shore cord) and "Load" wiring (power center wiring) reversed, allowing the generator power to energize the shore power connection.
Risk: A generator that is able to energize the shore power connection may increase the risk of injury.
Fix: Keystone will notify owners, and dealers will run the generator to check for the proper power output, correcting the wiring as necessary, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-382. Note: If there is no power inside the unit while the generator is running, owners are instructed to discontinue using the generator until the recall remedy is performed.
Equipment:electrical 2020-07-07 · campaign 20V398000 · 8,313 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
Risk: If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-381.
Visibility:glass, Side/Rear 2020-06-12 · campaign 20V351000 · 428 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Crossroads Redwood, and Dutchmen Voltage trailers. The adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.
Risk: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
Fix: Keystone will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began July 24, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-375.
Electrical System:wiring 2019-05-23 · campaign 19V388000 · 252 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2018-2020 Fuzion 429 recreational trailers. The wiring harness to the power center may have been pinched between the floor framing and chassis beam, potentially damaging the wiring harness.
Risk: The damaged wiring harness may short circuit, increasing the risk of a fire.
Fix: Keystone will notify owners, and dealers will inspect and repair the wiring as needed, free of charge. The recall began on July 16, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-351.
Service bulletins (21)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2024-01-17 · KSB-210122 · Service Bulletin/Repair Instructions
revision of ksb-210122. it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
Structure 2023-11-29 · KSB-210122 V2 · Service Bulletin/Repair Instructions
it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
Structure 2022-03-24 · 210122 · Service Bulletin/Repair Instructions
it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
Structure 2022-03-15 · 21-406 · Service Bulletin/Repair Instructions
email to owners regarding campaign 21-406. it has been determined that polycarbonate skylights used on alpha flex and alpha ply roof systems may crack. closing notice - this campaign ends october 31, 2021. all repairs and claims for this campaign must be submitted on or before october 31st to be c
Structure 2021-08-18 · 21-406 · Service Bulletin/Repair Instructions
2nd mailing to owners for advisory 21-406. it has been determined that polycarbonate skylights used on alpha flex and alpha ply roof systems may crack. closing notice - this campaign ends october 31, 2021. all repairs and claims for this campaign must be submitted on or before october 31st to be c
Structure:body:roof And Pillars 2021-05-18 · 21-406 · Service Bulletin/Repair Instructions
it has been determined that polycarbonate skylights used on alpha flex and alpha ply roof systems may crack. closing notice - this campaign ends october 31, 2021. all repairs and claims for this campaign must be submitted on or before october 31st to be considered for reimbursement. further delay
Showing the 6 most recent of 21 bulletins. Search all of them free at nhtsa.gov.
What owners report
2023-04-16 · Structure:body“the keystone fuzion rv has a structural issue. i have been following other owners and there seems to be many rv’s with the same crack under the master bedroom. the crack appeared after transport i would not want to be the cause of an accident if the crack continued across the body and it detaching from the rv while being transporting and causing s…”
2021-07-12 · Suspension“originally, the rear axle on our trailer failed last year in july of 2020. we had an axle that was cambered in and that resulted in abnormal wear on our rear tires. because of the abnormal wear, we had a blowout of our left tire on the rear axle while traveling on interstate 84 in oregon. after eight months, the dealer, camping world/keystone, re…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.