2023 Keystone Fuzion problems, complaints & recalls
Most-reported problem areas: Suspension (1)
Safety recalls (3)
Equipment:appliance:oven/Stove/Cooktop 2024-03-27 · campaign 24V234000 · 10,894 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2021-2023 Montana, 2021-2022 Montana High Country, 2022-2024 Fuzion, 2021 Crossroads Cruiser, and 2024 Dutchmen Aspen Trail LOFT vehicles. The LED backlight circuit board in the cooktop range may fail, causing the board to overheat.
Risk: A circuit board that overheats increases the risk of a fire.
Fix: Dealers can remove the LED backlights or terminate the circuit for the red LED lights, free of charge. Owner notification letters were mailed May 2, 2024. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 24-452.
Fuel System, Gasoline 2023-02-15 · campaign 23V082000 · 5,564 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2021-2023 Carbon, Fuzion, Impact, and Raptor travel trailers. The fuel station controller may fail.
Risk: A failure of the fuel station controller increases the risk of a fire.
Fix: Dealers will inspect the circuit protection and install a 15-amp fuse and a box to protect the fuel station controller, free of charge. Owner notification letters were mailed April 5, 2023. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 23-439.
Equipment:mechanical:integrated Jack/Leveler/Stabilizer 2022-09-29 · campaign 22V726000 · 9,678 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2021-2023 Alpine, Avalanche, 2020-2023 Fuzion and Impact travel trailers. The hydraulic leveling leg foot pads may become loose and separate from the vehicle.
Risk: A foot pad that separates during transit can become a road hazard, increasing the risk of a crash.
Fix: Dealers will inspect the mounting bolt and reinstall with thread locking adhesive, as necessary, free of charge. Owner notification letters were mailed November 10, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-437.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-04-21 · KSB-260417 · Service Bulletin/Repair Instructions
this process describes the repair of the exact-slide g5.5 motors in the event a motor fails due to gearbox failure or sprocket deflection.
Structure 2024-01-17 · KSB-210122 · Service Bulletin/Repair Instructions
revision of ksb-210122. it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
Structure 2023-11-29 · KSB-210122 V2 · Service Bulletin/Repair Instructions
it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
What owners report
2025-01-02 · Unknown Or Other“frame broken which has caused other damage to the rv. not safe to be on the road…”
2024-05-22 · Suspension“flex frame failure/cracks. this affects the nose and 5thwheel hitch structure. this is a known issue that they flex and brake under the bed slide. i have not driven mine more than 200 miles so it has not appeared yet but ai am watch so many others go thru the issue with the exact same model. 1, 2 or 3 times, due to poor welds, no support guests, e…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.