2017 Mercedes-Benz Metris problems, complaints & recalls
Most-reported problem areas: Tires (12) · Wheels (5) · Steering (4)
🧭 Reliability snapshot
Compared against other Mercedes-Benz Metris model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (14)
Tires 2022-07-07 · campaign 22V482000 · 24,359 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
Risk: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
Fix: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.
Fuel System, Gasoline:delivery:hoses, Lines/Piping, And Fittings 2022-03-08 · campaign 22V134000 · 42,132 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Fix: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Back Over Prevention: Sensing System: Camera 2022-02-22 · campaign 22V099000 · 17,093 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Risk: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.
Service Brakes, Hydraulic:fluid 2022-02-08 · campaign 22V066000 · 28,743 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Risk: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Fix: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Electrical System:software 2021-02-05 · campaign 21V055000 · 84,345 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Electrical System:12v/24v/48v Battery 2019-10-08 · campaign 19V715000 · 15,160 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Risk: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Fix: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Steering:electric Power Assist System 2019-04-10 · campaign 19V290000 · 9,471 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or co
Risk: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SCHRALU.
Fuel System, Gasoline:delivery:hoses, Lines/Piping, And Fittings 2018-11-29 · campaign 18V837000 · 12,383 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Fix: DVUSA will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin January 25, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Power Train:driveline:driveshaft 2018-07-29 · campaign 18V497000 · 6 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Risk: If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Power Train:automatic Transmission 2018-05-22 · campaign 18V335000 · 7,433 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.
Risk: Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Suspension:front:wheel Bearing 2017-10-16 · campaign 17V651000 · 109 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz Metris Vans. The front axle wheel bearings may not have been correctly seated possibly resulting in a front wheel detaching.
Risk: The loss of a front wheel would increase the risk of a crash.
Fix: DVUSA will notify owners, and dealers will inspect the front axle wheel bearing retaining rings, correcting their position as necessary, free of charge. The recall began on December 15, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Steering:electric Power Assist System 2017-09-22 · campaign 17V595000 · 3 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.
Risk: The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1-877-762-8267.
Lane Departure: Blind Spot Detection 2017-03-07 · campaign 17V148000 · 72 vehicles
Defect: Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.
Risk: If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.
Fix: DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. Interim notices informing owners of the safety risk were mailed on May 8, 2017. Owners will receive a second notice when the remedy becomes available. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Air Bags:frontal:passenger Side:inflator Module 2016-12-27 · campaign 16V935000 · 22 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2017 Mercedes-Benz Metris Vans manufactured September 9, 2016, to September 28, 2016. The affected vehicles have a passenger air bag that may have been manufactured with an incorrect Tether Activation Unit (TAU). As a result, in the event of a crash necessitating deployment of the passenger frontal air bag, the air bag may not vent properly.
Risk: An improperly vented air bag may not protect the front passenger as expected, increasing the risk of injury.
Fix: DVUSA will notify owners, and authorized Mercedes-Benz Sprinter dealers will replace the front passenger air bag, free of charge. The recall began February 8, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Service bulletins (57)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-07-01 · LI54_30-N-080701 · Service Bulletin/Repair Instructions
assyst plus service reminder appears earlier than expected due to vehicle operating conditions complaint the assyst plus service reminder appears earlier than expected. the customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation
Structure:body 2026-06-08 · LI80.20-N-079697 · Service Bulletin/Repair Instructions
acoustic warning or message occurring when a closed sliding door is not recognized complaint customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the door is completely closed cause there are several reasons that lead to the failure
Fuel/Propulsion System 2026-06-03 · LI49.10-N-080528 · Service Bulletin/Repair Instructions
om642 dpf filter cracked or broken complaint vehicle will not start or exhibits noisy exhaust. check engine lamp (cel) is on. multiple control unit communication and system faults may be present, including but not limited to: 134800, 134900, 11b300, 11ec00, 15e100, 155700, 162500. additional event
Unknown Or Other 2026-05-07 · LI47.50-N-072080_4 · Service Bulletin/Repair Instructions
check engine light on and fc p146264 stored in engine and fuel pump control units complaint check engine light active and fc p146264 temp. and pressure sensor b4/15 is stored in engine control unit and fuel pump control unit. cause software parameter in fuel pump control unit. remedy update fuel pum
Power Train 2025-09-16 · LI27.19-N-079793 · Service Bulletin/Repair Instructions
complaint transmission control unit y3/8n4 (fully integrated transmission control unit (vgs)) not listed in quick test and/or no communication possible with vgs. cause transmission control unit y3/8n4 remedy for vehicles with 722.9 transmission: ensure li54.15-p-057373 is performed before replacing
Engine 2025-04-03 · LI01.20-N-079115_1 · Service Bulletin/Repair Instructions
check engine light illuminated - fault code current p04d-b79 the crankcase ventilation system is interrupted. complaint: check engine light on. fault code p04db79 is current in the engine control module (n3/10). cause: open circuit or high resistance to crankcase vent line contact remedy 1. check th
Showing the 6 most recent of 57 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-02-24 · Wheels“i am filing a formal safety complaint regarding my mercedes-benz metris serviced at mercedes-benz coconut creek (florida) under recall vs2las561 – 9789vmcrc (customer service case #20781216). on february 12th, i delivered the vehicle for recall service. it was returned on february 23rd without the recall properly completed. invoice no. 328897 – t…”
2025-08-07 · Forward Collision Avoidance: Warnings“i have had 2 major and costly repairs/issues with the engine and its oil system. these are detailed below. i have also received multiple collision or seatbelt dash alerts when no one is near my vehicle whatsoever. unexpected repairs back-to-back due to defective parts/design: oil pump control valve and harness replaced. cost: $1,499. replaced…”
2025-08-04 · Steering“dealer says that power steering control unit/steering rack needs to be changed. looks like same recall was there(17v-595) but my vin number is not in mercedes system to be fixed. happens when park. steering was not working, van needs to be towed. can you check if that should be part of recall?…”
2024-11-09 · Steering“this mercedes metris is my wife's primary vehicle. she had the electric power steering stop working twice in six weeks. each time the vehicle became barely controllable. both times it happened on curvy mountain roads and she was barely able to keep control of the vehicle and is now afraid to drive it. we took it into the local mercedes dealership t…”
2024-08-14 · Tires“the contact owns a 2017 mercedes-benz metris. the contact received notification of nhtsa campaign number: 22v482000 (tires); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had…”
2024-05-13 · Tires · 80,000 mi“the contact owns a 2017 mercedes-benz metris. the contact received notification of nhtsa campaign number: 22v482000 (tires) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while the vehicle was parked, he…”
2024-05-07 · Tires“the contact owns a 2017 mercedes-benz metris. the contact received notification of nhtsa campaign number: 22v482000 (tires) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was mad…”
2024-04-04 · Tires · 25,000 mi“the contact owns a 2017 mercedes-benz mmca2g. the contact stated while driving at an undisclosed speed, the tire warning light illuminated. the vehicle was taken to the dealer to inquire of a remedy and they confirmed no remedy was available. the vehicle was not repaired. the contact received notification of nhtsa campaign number: 22v482000 (tires…”
2024-02-22 · Tires“the contact owns a 2017 mercedes-benz metris. the contact received notification of nhtsa campaign number: 22v482000 (tires) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer…”
2024-01-22 · Tires“the contact owns a 2017 mercedes-benz metris. the contact received notification of nhtsa campaign number: 22v482000 (tires) however, the part to do the recall repair was not yet available. the local dealer was contacted, and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amou…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.