2023 Mercedes-Benz Metris problems, complaints & recalls
Most-reported problem areas: Steering (1) · Seat Belts (1)
🧭 Reliability snapshot
Compared against other Mercedes-Benz Metris model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (4)
Air Bags: Air Bag/Restraint Control Module 2026-02-06 · campaign 26V070000 · 52,360 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Risk: An air bag that does not deploy as intended increases the risk of injury in a crash.
Fix: Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.
Equipment:electrical:infotainment:video (Touch)screen/Monitor/Unit 2025-07-11 · campaign 25V463000 · 43,422 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Fix: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
Fuel System, Gasoline:delivery:fuel Pump 2023-12-21 · campaign 23V881000 · 13,726 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles. The fuel pump may shutdown, causing a loss of drive power.
Risk: A loss of drive power can increase the risk of a crash.
Fix: Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 1, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAPUM2. This recall is an expansion of NHTSA recall number 23V-444.
Fuel System, Gasoline:delivery:fuel Pump 2023-06-26 · campaign 23V444000 · 20,500 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Risk: A loss of drive power can increase the risk of a crash.
Fix: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Service bulletins (15)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-07-01 · LI54_30-N-080701 · Service Bulletin/Repair Instructions
assyst plus service reminder appears earlier than expected due to vehicle operating conditions complaint the assyst plus service reminder appears earlier than expected. the customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation
Structure:body 2026-06-08 · LI80.20-N-079697 · Service Bulletin/Repair Instructions
acoustic warning or message occurring when a closed sliding door is not recognized complaint customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the door is completely closed cause there are several reasons that lead to the failure
Fuel/Propulsion System 2026-06-03 · LI49.10-N-080528 · Service Bulletin/Repair Instructions
om642 dpf filter cracked or broken complaint vehicle will not start or exhibits noisy exhaust. check engine lamp (cel) is on. multiple control unit communication and system faults may be present, including but not limited to: 134800, 134900, 11b300, 11ec00, 15e100, 155700, 162500. additional event
Unknown Or Other 2026-05-07 · LI47.50-N-072080_4 · Service Bulletin/Repair Instructions
check engine light on and fc p146264 stored in engine and fuel pump control units complaint check engine light active and fc p146264 temp. and pressure sensor b4/15 is stored in engine control unit and fuel pump control unit. cause software parameter in fuel pump control unit. remedy update fuel pum
Unknown Or Other 2025-10-06 · 24V5497749 · Over The Air
the software for the communication module does not correspond to the latest series production configuration. for this reason, a remote software update to update the software for the communication module is planned for the affected vehicles. this update includes quality-enhancing optimizations for th
Power Train 2025-09-16 · LI27.19-N-079793 · Service Bulletin/Repair Instructions
complaint transmission control unit y3/8n4 (fully integrated transmission control unit (vgs)) not listed in quick test and/or no communication possible with vgs. cause transmission control unit y3/8n4 remedy for vehicles with 722.9 transmission: ensure li54.15-p-057373 is performed before replacing
Showing the 6 most recent of 15 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-04-15 · Steering“the power steering randomly fails in the vehicle and works again when the vehicle is restarted. here is the link to mercedes's inspection: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)…”
2026-01-13 · Seat Belts · 💥 crash“this incident happened to an employee driving a mercedes metris for work. the metris was involved in a multi car accident. the driver reported that the steering wheel "took over" and would not let them maneuver out of the way to avoid a vehicle that had rear ended the vehicle in front of them. this accident took place at about 40mph and included mu…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.