2019 Mercedes-Benz Metris problems, complaints & recalls
Most-reported problem areas: Tires (3) · Wheels (2) · Engine (2)
🧭 Reliability snapshot
Compared against other Mercedes-Benz Metris model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (12)
Communication: Auto Crash Notification 2022-05-20 · campaign 22V360000 · 19,937 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Fix: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Fuel System, Gasoline:delivery:hoses, Lines/Piping, And Fittings 2022-03-08 · campaign 22V134000 · 42,132 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Fix: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Service Brakes, Hydraulic:fluid 2022-02-08 · campaign 22V066000 · 28,743 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Risk: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Fix: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Electrical System:software 2021-02-05 · campaign 21V055000 · 84,345 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Service Brakes, Hydraulic:foundation Components:hoses, Lines/Piping, And Fittings 2020-11-24 · campaign 20V729000 · 562 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Risk: The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
Air Bags 2020-06-09 · campaign 20V340000 · 12 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vans [platform 447 (VS20)] with gasoline engines and automatic transmissions. The driveshaft may not be attached to the intermediate bearing correctly, causing excessive wear to the driveshaft joint and excessive vibrations.
Risk: Damage to the driveshaft joint could result in a loss of drive, increasing the risk of a crash. Excessive vibrations may cause the frontal air bags to deploy unexpectedly, increasing the risk of injury.
Fix: DVUSA will notify owners and dealers will inspect the drive shaft, replacing it as necessary, free of charge. This recall began August 11, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREIGE.
Electrical System:12v/24v/48v Battery 2019-10-08 · campaign 19V715000 · 15,160 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Risk: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Fix: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Unknown Or Other 2019-10-02 · campaign 19V693000 · 19 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
Fix: DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Seats:front Assembly:head Restraint 2019-09-18 · campaign 19V666000 · 29 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
Risk: The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
Fix: DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.
Equipment:other:owners/Service/Other Manual 2019-07-24 · campaign 19V545000 · 2 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Metris vehicles. The vehicles may have been delivered with a printed operator's manual that does not match the vehicle's features and operating instructions.
Risk: The incorrect manual may not describe the proper operation of the vehicle, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the information package including the printed version of the operator's manual, maintenance booklet and information sheets, free of charge. The recall began September 12, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BAFV.
Steering 2019-06-25 · campaign 19V489000 · 2 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Risk: An unexpected loss of power steering assist can increase the risk of crash.
Fix: DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
Unknown Or Other 2019-03-20 · campaign 19V222000 · 7 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
Fix: DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Service bulletins (51)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-07-01 · LI54_30-N-080701 · Service Bulletin/Repair Instructions
assyst plus service reminder appears earlier than expected due to vehicle operating conditions complaint the assyst plus service reminder appears earlier than expected. the customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation
Structure:body 2026-06-08 · LI80.20-N-079697 · Service Bulletin/Repair Instructions
acoustic warning or message occurring when a closed sliding door is not recognized complaint customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the door is completely closed cause there are several reasons that lead to the failure
Fuel/Propulsion System 2026-06-03 · LI49.10-N-080528 · Service Bulletin/Repair Instructions
om642 dpf filter cracked or broken complaint vehicle will not start or exhibits noisy exhaust. check engine lamp (cel) is on. multiple control unit communication and system faults may be present, including but not limited to: 134800, 134900, 11b300, 11ec00, 15e100, 155700, 162500. additional event
Unknown Or Other 2026-05-07 · LI47.50-N-072080_4 · Service Bulletin/Repair Instructions
check engine light on and fc p146264 stored in engine and fuel pump control units complaint check engine light active and fc p146264 temp. and pressure sensor b4/15 is stored in engine control unit and fuel pump control unit. cause software parameter in fuel pump control unit. remedy update fuel pum
Unknown Or Other 2025-10-06 · 24V5497749 · Over The Air
the software for the communication module does not correspond to the latest series production configuration. for this reason, a remote software update to update the software for the communication module is planned for the affected vehicles. this update includes quality-enhancing optimizations for th
Power Train 2025-09-16 · LI27.19-N-079793 · Service Bulletin/Repair Instructions
complaint transmission control unit y3/8n4 (fully integrated transmission control unit (vgs)) not listed in quick test and/or no communication possible with vgs. cause transmission control unit y3/8n4 remedy for vehicles with 722.9 transmission: ensure li54.15-p-057373 is performed before replacing
Showing the 6 most recent of 51 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-09-11 · Engine“my 2019 mercedes-benz metris, with approximately 78,000 miles, developed a check-engine light and diagnostic code p052e/p052e71 for a failure involving the positive crankcase ventilation/crankcase ventilation regulator system. i was advised that the repair will cost approximately $3,000 because the failed ventilation component is part of a larger …”
2025-08-05 · Engine“a check engine light on a mercedes-benz metris, accompanied by a p052e code, often indicates a problem with the positive crankcase ventilation (pcv) system, specifically the pcv regulator valve or its associated components. this code signals that the powertrain control module (pcm) has detected an issue with the crankcase pressure, suggesting a mal…”
2025-03-23 · Fuel/Propulsion System“the pressure relief valve part on our mercedes van is causing a check engine light to go off with code p052e. it's a known issue on several mb models (glb, c300, etc.) that this original part wears out and can potentially cause an under-hood fire if oil gets clogged up in the components. to my knowledge there is no routine maintenance that we misse…”
2024-10-03 · Tires · 23,000 mi“the contact owns a 2019 mercedes benz metris equipped with hankook tires, tire line: ventus s1 noble, tire size: 225/55/r17, dot number: (n/a). the contact stated that while driving approximately 70 mph, the rear driver's side tire experienced a blowout. the cause of the failure was not yet determined. the vehicle was taken to the local dealer who …”
2024-08-07 · Wheels“there is an active recall that mercedez is ignoring.…”
2024-06-13 · Tires“the contact owns a 2019 mercedes-benz metris. the contact received notification of nhtsa campaign number: 22v482000 (tires); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed th…”
2023-11-28 · Tires“the contact owns a 2019 mercedes-benz metris. the contact received notification of nhtsa campaign number: 22v482000 (tires) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact …”
2023-01-05 · Wheels“this recall was issued on july 7, 2022, nearly 6 months ago. the recall involves a sticker. this vehicle is rented out on turo. turo delisted this vehicle due to this open recall costing us over $1,000 in lost rental income for our business. payments on this van are nearly $800/month. this is causing enormous financial pressure on our business…”
2021-07-08 · Service Brakes“this vehicle is equipped with electronics stability control (esc) which includes crosswind assist. the crosswind assist is the source of the safety problem. the crosswind assist will engage in strong crosswinds and in certain road conditions such as a dip in the road or an off camber dip it immediately brake one side or the other causing the vehicl…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.