2017 Toyota Prius Prime problems, complaints & recalls
Most-reported problem areas: Visibility/Wiper (9) · Electrical System (4) · Service Brakes (3)
🧭 Reliability snapshot
Compared against other Toyota Prius Prime model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (0)
No recalls on record for this model year (campaigns announced since 2010).
Service bulletins (108)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-01-07 · T-SB-0055-24 Rev2 · Service Bulletin/Repair Instructions
some 2005 – 2026 toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. follow the procedures in this bulletin to remediate the odor and address this condition. the purpose of this service bulletin is to provide general guidelines and procedures
Engine 2025-06-17 · T-TT-0784-25 Rev1 · Service Bulletin/Repair Instructions
some ecus can set a dtc that is common with other ecus. this can lead to accidental use of the wrong repair manual when diagnosing these type of dtcs.
Engine 2025-06-13 · T-TT-0784-25 · Service Bulletin/Repair Instructions
some ecus can set a dtc that is common with other ecus. this can lead to accidental use of the wrong repair manual when diagnosing these type of dtcs.
Electrical System 2025-06-13 · T-SB-0058-23 Rev1 · Service Campaign
the air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. the procedures outlined in this service bulletin aid in locating, inspecting, and repairing refrigerant leaks.
Structure:body 2024-12-06 · T-SB-0039-24 Rev2 · Service Bulletin/Repair Instructions
the condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. if these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof,
Structure:body 2024-12-06 · T-SB-0038-24 Rev2 · Service Bulletin/Repair Instructions
to prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. the purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer.
Showing the 6 most recent of 108 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-06-29 · Engine · 90,000 mi“the contact owns a 2017 toyota prius prime. the contact stated that while driving at an undisclosed speed, the vehicle stalled. several unknown warning lights were illuminated. the contact stated that while attempting to start the vehicle, the vehicle started. the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. the c…”
2026-03-15 · Vehicle Speed Control“in the 2017 prius prime when the car switches from electric power to gas the car frequently fails to allow you to accelerate. it is like you are stuck in neutral on the freeway, taking your foot off of the acceleration pedal and pushing it down doesn't always fix the issue. the accelerator foot pedal can be completely down to the floorboard as you…”
2025-12-15 · Unknown Or Other“i have a 2017 toyota prius prime advanced. it has the large infotaiment screen that is where i have to access many items. often, seemingly randomly, the screen shuts down and reboots itself. during the time it is rebooting i do not have any access to the controls. it gives no warning when it is going to reboot. i have seen other toyota recalls…”
2025-11-03 · Electrical System“the dealer sold original toyota truestart h4, 12 volt battery failed after 2 years and 9 months. the battery is warranted for 84 months/7 years.…”
2025-06-17 · Engine“toyota has a very well known issue with head gasket failures right around 140k miles that they refuse to address. this is my second prius and my second failure right at 140k miles. they refuse to acknowledge it, but the advisors in the service department say that's their "bread and butter." they repair bad head gaskets on priuses for $5k all day l…”
2025-05-15 · Structure:body“background toyota has received reports of paint peeling on certain vehicles with the original factory-applied blizzard pearl or super white paint colors. these reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. although the or…”
2024-06-30 · Electrical System“jbl touchscreen 11.6 on prius prime plugin 2017 has capacitive buttons like fm am speaker/audio, and resistive buttons like volume and sufio not registering a finger touch or pressure. all other icons on touchscreen work and respond. bluetooth works but no sound when a text message is read from my iphone. started when heat index was 107 on june 23.…”
2024-04-02 · Power Train:automatic Transmission · 💥 crash“the contact owned a 2017 toyota prius prime. the contact stated after the vehicle was in the park position and exiting, the vehicle accelerated on its own in reverse. the contact mentioned when she parked, the front tires pointed towards a curb which allowed her to get inside the vehicle and to depress the brake pedal. the vehicle continued acceler…”
2024-03-11 · Electrical System“each time i use the usb port behind the cup holders, my vehicle's electrical system goes through a power-down cycle. this has happened several times over the years while i was driving. i no longer use that particular usb port for safety reasons. i reported this to my toyota dealer, but they could not replicate the problem while i was there, so noth…”
2023-09-16 · Visibility/Wiper“my 2017 toyota prius prime has experienced a second windshield crack perhaps hit by a small object, which i didn't notice at all. the crack is a "l" shape, about 15 in at each direction. the firs windshield crack was happened about a year ago. toyota dealer replaced it with an original toyota windshield. i believe this particular windshield type i…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.