2019 Toyota Prius Prime problems, complaints & recalls
Most-reported problem areas: Wheels (4) · Steering (1) · Service Brakes (1)
🧭 Reliability snapshot
Compared against other Toyota Prius Prime model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (1)
Service Brakes 2019-07-24 · campaign 19V544000 · 6,925 vehicles
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
Risk: Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.
Fix: Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are K1L/K0L. Lexus' numbers for this recall are K2F/KLF.
Service bulletins (116)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-01-07 · T-SB-0055-24 Rev2 · Service Bulletin/Repair Instructions
some 2005 – 2026 toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. follow the procedures in this bulletin to remediate the odor and address this condition. the purpose of this service bulletin is to provide general guidelines and procedures
Engine 2025-06-17 · T-TT-0784-25 Rev1 · Service Bulletin/Repair Instructions
some ecus can set a dtc that is common with other ecus. this can lead to accidental use of the wrong repair manual when diagnosing these type of dtcs.
Engine 2025-06-13 · T-TT-0784-25 · Service Bulletin/Repair Instructions
some ecus can set a dtc that is common with other ecus. this can lead to accidental use of the wrong repair manual when diagnosing these type of dtcs.
Electrical System 2025-06-13 · T-SB-0058-23 Rev1 · Service Campaign
the air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. the procedures outlined in this service bulletin aid in locating, inspecting, and repairing refrigerant leaks.
Structure:body 2024-12-06 · T-SB-0039-24 Rev2 · Service Bulletin/Repair Instructions
the condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. if these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof,
Structure:body 2024-12-06 · T-SB-0038-24 Rev2 · Service Bulletin/Repair Instructions
to prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. the purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer.
Showing the 6 most recent of 116 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-07 · Electrical System“the center infotainment/navigation display on my 2019 toyota prius prime repeatedly turns off and back on while driving. the screen goes blank and then restarts, including the map display. the vehicle itself continues to drive normally. the display is still in the vehicle and is available for inspection. this is a safety concern because the navigat…”
2026-02-06 · Unknown Or Other“i was parked. i put my car in reverse. i heard the beeping sound confirming it was in reverse. i put my foot on the accelerator and the car went forward instead of reverse. this happened twice. i immediately shut off the car and turned it back on. then it worked fine, and continued to work fine for the rest of the day as i drove to 7-8 more stops w…”
2021-05-17 · Service Brakes“i've have to take my 2019 prius prime (with 20,000 miles total) in twice for brake issues in 6 weeks. each time the dealer had to deal with a rotor heat issue. the first service was on 3/29/2021, the initial reason for appt was hearing squealing from the front. upon inspection dealer found major heat marks and deep scratches/grooves as well as the …”
2020-10-26 · Wheels · 17,000 mi“passenger side behind the driver's seat's tire blew out. started to drive and car was moving slower and eventually had to pull over because car felt unstable. was not given an alarm that the tire was blown and flat. was driving less than 30mph, in a straight, flat street.…”
2020-09-26 · Wheels · 6,430 mi“10/19-left rear tire kept loosing pressure, i took it to the mechanic, they couldn't find anything, i again took it after 2 weeks, they changed the tire. miles 7014. on 9/26/20-miles 16430, the same tire left passenger blew out on the freeway. no indicator of tire pressure being low came on. the tire was completely blown out. i lost control of th…”
2019-11-27 · Wheels · 11,597 mi“2 toyota complaints: 1) my 2019 prius prime 11,597 miles: on hwy 85 south 11/27 10:30pm got flat tire & drove to side lane on hwy. called toyota tow service @ 10:37pm which is in georgia not calif. tow not show until 1:16am 11/27 and towed car to dealer. it took 20 min. for call center in georgia to initiate tow 2) the prius prime does not come …”
2019-08-31 · Steering · 250 mi“when i drive the vehicle on the freeway, it feels unstable. it goes left and right. the vehicle is brand new. we just bought it last week. tire pressure is good and the dealership said there is no recall on the car.…”
2019-08-22 · Latches/Locks/Linkages · 1,080 mi“tl* the contact owns a 2019 toyota prius prime. while charging the vehicle's battery, the doors abruptly locked on their own. the contact called roadside assistance to have the doors unlocked. the manufacturer and dealer were not contacted. the vehicle was not diagnosed or repaired. the failure mileage was 1,080. the vin was invalid.…”
2019-04-22 · Wheels · 27,452 mi“car had 27540 miles on factory original toyo nanoenergy tires when the rear passenger tire blew out. i was 22 miles into my drive home . no tps warning and i had visually looked at my tires before heading home. the entire tread separated from the sidewalls. the sidewalls stayed with the rim and i was able to safely stop the car on the grass median.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.