2018 Entegra Cornerstone problems, complaints & recalls
Most-reported problem areas: Fuel/Propulsion System (3) · Engine (1)
Safety recalls (4)
Wheels:rim 2018-07-05 · campaign 18V450000 · 58 vehicles
Defect: Entegra Coach (Entegra) is recalling certain 2018-2019 Entegra Odyssey, Qwest, Aspire, Insignia, Anthem, and Cornerstone motorhomes. The Cargo Carrying Capacity (CCC) label incorrectly overstates the cargo capacity, potentially causing the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other than Passenger Cars."
Risk: An overloaded vehicle has an increased risk of a crash.
Fix: Entegra will notify owners, and will provided a corrected CCC label, free of charge. The recall began on August 22, 2018. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9903405.
Exterior Lighting 2017-11-03 · campaign 17V695000 · 1,598 vehicles
Defect: Entegra Coach (Entegra) is recalling certain 2016-2018 Aspire, Anthem, Cornerstone, and Insignia motorhomes. The vehicles have lights that do not include reflectors and the vehicle does not have separate reflectors. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: Without the required reflectors, the motorhome may be less visible to other drivers, increasing the risk of a crash.
Fix: Entegra will notify owners, and dealers will install compliant reflectors, free of charge. The recall began on January 2, 2018. Owners may contact Entegra customer service at 1-800-945-4787. Entegra's number for this recall is 9903363.
Fuel System, Diesel 2017-07-13 · campaign 17V441000 · 18 vehicles
Defect: Entegra Coach (Entegra) is recalling certain 2018 Cornerstone motorhomes equipped with Cummins ISX 15L engines. These engines have a fuel pump whose drive gear could possibly slip on its drive shaft, causing a fuel pump function loss, resulting in an engine stall.
Risk: An engine stall can increase the risk of a crash.
Fix: Entegra has notified owners, and qualified Spartan Service Center/Cummins Distributors will replace the fuel pumps, free of charge. The recall began on July 21, 2017. Owners may contact Spartan customer service at 1-855-589-9836 or Entegra customer service at 1-800-517-9137.
Suspension:front:control Arm 2017-03-17 · campaign 17V187000 · 2,161 vehicles
Defect: Entegra Coach (Entegra) is recalling certain 2012-2013 and 2015-2018 Anthem; 2013 and 2017-2018 Aspire; and 2012-2018 Cornerstone motorhomes built on a Spartan Motors chassis. The ball joints on the independent front suspension (IFS) modules can loosen and separate, leading to a partial loss of steering.
Risk: A separated ball joint can cause a loss of steering control, increasing the risk of a crash.
Fix: Entegra will notify owners, and Spartan service centers will remove, clean, apply thread locker, and reinstall the properly torqued ball joint, free of charge. The recall began on April 25, 2017. Owners may contact call Spartan customer service at 1-800-543-4277 or Entegra customer service at 1-800-945-4787.
Service bulletins (26)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2024-07-03 · SRP 24-013 · Service Bulletin/Repair Instructions
srp ( standard repair instruction) in certain conditions the inverter/charger shuts down due to high temp battery fault. instructions to inspect and add larger battery cables.
Equipment:other:owners/Service/Other Manual 2024-03-06 · SRP 24-006 · Service Bulletin/Repair Instructions
standard repair procedure (srp) - instructions on how to secure shower surround.
Electrical System:ignition:anti-Theft:immobilizer/Proximity:key/Sender 2023-06-01 · INC 23-110 · Service Bulletin/Repair Instructions
inc (informational communication) regarding pairing and programming key fobs.
Visibility/Wiper 2023-05-05 · SRP 23-107 · Service Bulletin/Repair Instructions
standard repair procedure (srp) wiper arm replacement instructions.
Equipment 2022-11-03 · SRP 22-082 · Service Bulletin/Repair Instructions
standard repair procedure: shower enclosure and shower door installation instructions.
Structure 2022-09-07 · SRP 22-074 · Service Bulletin/Repair Instructions
standard repair procedure (srp) - filon roof damage repair instructions.
Showing the 6 most recent of 26 bulletins. Search all of them free at nhtsa.gov.
What owners report
2021-08-01 · Fuel/Propulsion System“while driving across florida, the “check engine” light and first of three def head “service codes” on our 2018 entegra cornerstone 45’ rv came on, indicating that our diesel exhaust fluid (def) system had an issue. from previous social media posts from other entegra owners, we immediately contacted the chassis manufacturer, spartan. they requested…”
2021-06-22 · Fuel/Propulsion System“vehicle has approximately 30,800 miles. a check engine light with error codes spn: 3364, 1761, 3331 indicating a failure of the def ( diesel exhaust fluid) sensor. this results in a degrade in performance to a point of engine shutdown. replacement parts are very hard to obtain because this error is so common. …”
2021-06-03 · Engine“def sensor failed twice. potential engine derate or shut down. problem well known to chassis manufacturer. failure announced by check engine light and three well known codes. time or distance to derate/shutdown is unknown, and consequently could result in a large motor home stopped on the road.…”
2021-05-28 · Fuel/Propulsion System“shortly after starting the engine a “check engine” warning appeared on the warning system. i went through diagnostics and found 3 codes relating to def head failure. there have been a large number of these in entegra coach motor homes in the last 6-12 months. …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.