2018 Keystone Raptor problems, complaints & recalls
Most-reported problem areas: Wheels (1)
Safety recalls (6)
Equipment:recreational Vehicle/Trailer:lpg Systems:lines And Fittings 2018-12-07 · campaign 18V871000 · 152 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2018-2019 Keystone Raptor recreational trailers. The quick disconnect rubber propane line may be incorrectly routed, allowing the outside grill to be stored while the fuel supply is still on and the flame is still lit.
Risk: If the grill is stored while the flame is still lit, it can increase the risk of a fire.
Fix: Keystone has notified owners, and dealers will replace the quick disconnect rubber propane line with a line that must be disconnected prior to storing the grill, free of charge. The recall began on January 14, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-343.
Tires 2018-11-09 · campaign 18V790000 · 95 vehicles
Defect: Keystone RV (Keystone) is recalling certain 2018-2019 Keystone Raptor recreational trailers, model 353TS. The tires may rub against the frame outrigger while being towed.
Risk: Tire contact with the frame outrigger may result in tire damage and can affect vehicle handling, increasing the risk of a crash.
Fix: Keystone has notified owners, and dealers will cut a notch into the frame outrigger that will provide clearance between the frame and tire, free of charge. The recall began November 20, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-339.
Fuel System, Gasoline 2018-04-10 · campaign 18V226000 · 423 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2018 Keystone Carbon and Raptor recreational fifth-wheel trailers. These vehicles were manufactured without a protective barrier in the fuel station to prevent fuel absorption in the main floor.
Risk: Fuel absorption into the main floor can increase the risk of a fire in the presence of an ignition source.
Fix: Keystone will notify owners, and dealers will inspect the trailers and install a protective barrier is present, if necessary, free of charge. The recall began on April 24, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-317.
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Suspension 2017-10-12 · campaign 17V643000 · 83 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2018 Carbon, Fuzion, and Raptor triple axle toy haulers. These vehicles may have an incorrectly welded suspension equalizer that can result in the suspension's failure while traveling.
Risk: If the suspension fails, the trailer's handling would be affected, increasing the risk of a crash.
Fix: Keystone has notified owners, and dealers will replace the equalizer with a different one, free of charge. The recall began on October 20, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-305.
Structure 2017-05-12 · campaign 17V316000 · 39 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2017-2018 Raptor fifth-wheel recreational trailers, model 428SP. The affected trailers have tires that may contact the outriggers.
Risk: Tire contact with the outriggers may result in tire damage, possibly causing a loss of control, increasing the risk of a crash.
Fix: Keystone has notified owners, and dealers will cut a notch in the bottom side of the outriggers located above the tires on the door side of the unit, free of charge. The recall began on May 18, 2017. Owners may contact Keystone Customer Service at 1-866-425-4369. Keystone's number for this recall is 17-287.
Service bulletins (8)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2021-02-24 · KSB-210218 · Service Bulletin/Repair Instructions
this is the inspection instructions for ksb-210218, inspection process sidewall cracks. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership p
Trailer Hitches:fifth Wheel Assembly 2021-02-23 · KSB-180328 V2 · Service Bulletin/Repair Instructions
this is the revised repair instructions for ksb-180328. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership personnel can perform proper and
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
letter to dealers for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
this is the repair instructions for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and ma
Equipment:appliance:air Conditioner 2019-01-08 · KSB-181206 · Service Bulletin/Repair Instructions
this is the repair instructions for ksb-181206. under certain conditions outside of 40°f to 100°f ambient temperature, the dometic gateway may not communicate with the temperature controls to allow the in-command hvac to work.
Electrical System:wiring 2018-12-07 · 18-318 · Service Bulletin/Repair Instructions
this is the revised repair instructions for advisory 18-318. it has been determined that certain atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner.
Showing the 6 most recent of 8 bulletins. Search all of them free at nhtsa.gov.
What owners report
2022-05-20 · Wheels“the axle hanger weld on the passengers side of the 5th-wheel broke and the axle shifted forward in which the tires rubbed together while doing driving on the highway. luckily we stopped to get gas when this was noticed. if we had not stopped for gas the situation could have been very bad up to and including death. we have pictures and still have…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.