2020 Keystone Raptor problems, complaints & recalls
Safety recalls (2)
Equipment:electrical 2020-07-07 · campaign 20V398000 · 8,313 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
Risk: If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-381.
Visibility:glass, Side/Rear 2020-06-12 · campaign 20V351000 · 428 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Crossroads Redwood, and Dutchmen Voltage trailers. The adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.
Risk: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
Fix: Keystone will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began July 24, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-375.
Service bulletins (9)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2022-03-24 · 210122 · Service Bulletin/Repair Instructions
it has been determined the units in this ksb population may develop sidewall cracks at both front slideouts. only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
Structure 2022-03-15 · 21-406 · Service Bulletin/Repair Instructions
email to owners regarding campaign 21-406. it has been determined that polycarbonate skylights used on alpha flex and alpha ply roof systems may crack. closing notice - this campaign ends october 31, 2021. all repairs and claims for this campaign must be submitted on or before october 31st to be c
Structure 2021-08-18 · 21-406 · Service Bulletin/Repair Instructions
2nd mailing to owners for advisory 21-406. it has been determined that polycarbonate skylights used on alpha flex and alpha ply roof systems may crack. closing notice - this campaign ends october 31, 2021. all repairs and claims for this campaign must be submitted on or before october 31st to be c
Structure:body:roof And Pillars 2021-05-18 · 21-406 · Service Bulletin/Repair Instructions
it has been determined that polycarbonate skylights used on alpha flex and alpha ply roof systems may crack. closing notice - this campaign ends october 31, 2021. all repairs and claims for this campaign must be submitted on or before october 31st to be considered for reimbursement. further delay
Equipment 2021-03-01 · KSB-200305 · Service Bulletin/Repair Instructions
attached are the updated repair instructions for ksb-200305. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership personnel can perform proper
Structure 2021-02-24 · KSB-210218 · Service Bulletin/Repair Instructions
this is the inspection instructions for ksb-210218, inspection process sidewall cracks. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership p
Showing the 6 most recent of 9 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.