2020 Entegra Anthem problems, complaints & recalls
Most-reported problem areas: Engine (1)
Safety recalls (7)
Seats 2024-02-01 · campaign 24V061000 · 148 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2020-2023 Entegra Anthem, Aspire, Cornerstone, and Reatta XL motorhomes. The pedestal mounting plate on the passenger's seat may be improperly welded, causing the plate to separate and the seat assembly to loosen or detach. As such, these seat assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems" and number 210, "Seat belt assembly anchorages."
Risk: A loose or detached seat assembly increases the risk of injury.
Fix: Dealers will inspect for a missing weld and replace the pedestal as necessary, free of charge. Owner notification letters were mailed March 11, 2024. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903602.
Suspension:rear 2021-11-16 · campaign 21V886000 · 625 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2020-2022 Anthem, Embark, Reatta, and Reatta XL motorhomes. The rear suspension mounting fasteners that attach the rear-drive axle to the rear suspension may not have been tightened properly, which could allow the fasteners to loosen or break.
Risk: Loose or broken suspension fasteners can allow the rear-drive axle to shift out of place, increasing the risk of a crash.
Fix: Jayco will work with Shyft to notify owners, and dealers will inspect the rear suspension fasteners for damage, and replace and tighten them as necessary, free of charge. Owner notification letters were mailed January 14, 2022. Owners may contact Jayco customer service at 1-800-283-8267.
Electrical System: Instrument Cluster/Panel 2021-09-29 · campaign 21V769000 · 994 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.
Risk: A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.
Fix: Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Fuel System, Diesel:fuel Injection System:fuel Rail 2021-07-30 · campaign 21V591000 · 1,284 vehicles
Defect: Entegra Coach (Entegra) is recalling certain 2018-2022 Anthem, Aspire, Insignia, and Reatta XL Class A vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
Fix: Entegra will work with Spartan and Cummins to inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Cummins began to notify owners July 30, 2021. Entegra owner notification letters began September 3, 2021. Owners may contact Entegra Coach customer service at 1-800-517-9137.
Equipment:recreational Vehicle/Trailer 2021-07-13 · campaign 21V529000 · 833 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.
Risk: Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
Fix: Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903569.
Steering:hydraulic Power Assist:pump 2019-08-28 · campaign 19V626000 · 101 vehicles
Defect: Entegra Coach (Entegra) is recalling certain 2019-2020 Insignia, Anthem, Aspire, Cornerstone, Reatta, and Reatta XL motorhomes. The upper and lower steering shaft bolts may have been insufficiently tightened, allowing the steering column shaft to come loose.
Risk: A loose steering column shaft may cause a loss of steering control, increasing the risk of a crash.
Fix: Entegra will notify owners, and dealers will inspect and tighten the upper and lower steering shaft bolts, as necessary, free of charge. The recall began September 23, 2019. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9901434.
Steering 2019-06-11 · campaign 19V436000 · 88 vehicles
Defect: Entegra Coach (Entegra) is recalling certain 2020 Anthem and Cornerstone motorhomes. The steering shaft bolt may have been insufficiently tightened.
Risk: An unsecured bolt may cause the steering wheel not to function, increasing the risk of a crash.
Fix: Entegra will notify owners, and dealers will inspect the motorhome and tighten the steering shaft bolt, as necessary, free of charge. The recall began June 17, 2019. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9803435.
Service bulletins (36)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2024-07-03 · SRP 24-013 · Service Bulletin/Repair Instructions
srp ( standard repair instruction) in certain conditions the inverter/charger shuts down due to high temp battery fault. instructions to inspect and add larger battery cables.
Power Train 2024-03-21 · SB 24-005 · Service Bulletin/Repair Instructions
customer communication about a pending battery firmware update. its purpose is to alert customers outside our "over the air" coverage area, that we may need to contact them for the firmware update to complete.
Equipment:other:owners/Service/Other Manual 2024-03-06 · SRP 24-006 · Service Bulletin/Repair Instructions
standard repair procedure (srp) - instructions on how to secure shower surround.
Power Train 2024-03-03 · SB 24-004 · Service Bulletin/Repair Instructions
update to motor replacement customers regarding the technician visit and expectations.
Power Train 2024-02-29 · SB 24-003 · Service Bulletin/Repair Instructions
battery best practices document. this information has been added to our general owner's manual as well. indicates the best practice for charging a new ev battery, specific to the ryvid anthem.
Power Train 2024-02-29 · SB 24-002 · Service Bulletin/Repair Instructions
motor replacement bulletin for a small number of customers with a possible motor defect. this bulletin explains the defect and remedy. all of the units in question have been repaired.
Showing the 6 most recent of 36 bulletins. Search all of them free at nhtsa.gov.
What owners report
2021-07-22 · Engine“def head failure in june 2021. 100 miles after leaving clemson, sc, check engine light came on and def head indicator turned orange. def tank was over 1/2 full. talked to spartan rep in the afternoon he said keep driving until you get 3 fault codes. got parked that evening in nancy, ky and had 5 error codes. fortunately we were in a safe park…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.