2020 Jeep Grand Cherokee problems, complaints & recalls
Most-reported problem areas: Power Train (31) · Electrical System (29) · Engine (25)
🧭 Reliability snapshot
Compared against other Jeep Grand Cherokee model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
65 NHTSA complaints that reported an odometer reading.
Safety recalls (3)
Engine And Engine Cooling 2023-06-08 · campaign 23V411000 · 80,629 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Risk: An engine stall can increase the risk of a crash.
Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an exp
Fuel System, Diesel:delivery:fuel Pump 2022-06-09 · campaign 22V406000 · 138,645 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Fix: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is
Back Over Prevention: Sensing System: Camera 2020-09-10 · campaign 20V191000 · 319,610 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Fe
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Service bulletins (537)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body 2026-10-14 · 115210 · Service Bulletin/Repair Instructions
headlamp
Structure:body 2026-10-14 · 115211 · Service Bulletin/Repair Instructions
headlamp
Power Train 2026-09-30 · S2621000004 · Service Bulletin/Repair Instructions
the customer may complain about a popping noise, grinding noise, or an intermittent no reverse or forward transmission engagement. the tech may find damaged and/or worn transmission output shaft splines (850re transmission only)
Suspension 2026-09-10 · 9100897Rev1 · Service Bulletin/Repair Instructions
qudra lift reman compressor excessive repairs on quadra lift reman compressors part numbers: 68041137af / r8572790aa / 68087233aa / 52124932ae / 52124934ae / 68064343ac purpose the star parts catalog has been updated to support component-level repair of the quadra-lift air suspension system. replace
Unknown Or Other 2026-09-10 · 114538 · Service Bulletin/Repair Instructions
evaporator - air conditioning
Unknown Or Other 2026-09-10 · 114537 · Service Bulletin/Repair Instructions
evaporator - air conditioning
Showing the 6 most recent of 537 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-16 · Electrical System“this concerns the auto start stop (ass) battery installed at the factory that has the vent hole in the wrong place and was improperly installed so that the vent tube could be dislodged and allow hydrogen gas from charging into the cabin. both the main battery and ass battery are installed under the passenger seat and vent outside through a hose. …”
2026-10-06 · Unknown Or Other“at 29835 miles, my 2020 jeep grand cherokee suffered a severe transmission slip/harsh jump. i took it to an authorized dealer on may 5,2026. the dealer charged $559, plus misc. charges of $12.00 and54.25 tax. they performed a transmission inspection, a quick learn to reset points, and noted veh has an adaptive transmission. vehicle needs to be driv…”
2026-09-30 · Electrical System“the radio is delaminating. this is a common complaint for jeep. they need to fix this problem…”
2026-09-20 · Service Brakes“abs module completely malfunctioned from a shortage. threw up 7 different codes, even threw up my check engine light for a bit. can’t even use cruise control because my “memory system” and “park sense” are unavailable. sometimes it makes the wheel super stiff and the acceleration and break pedals super sticky. i see many recalls for 2020 jeep grand…”
2026-09-11 · Electrical System“the screen in my vehicle which controls alot of the functions like temperature volume sos emergency calls is experiencing delamination cause the screen to ghost touch things which is a safety hazard when driving in the event of an accident i wont be able to press the button on the screen for help…”
2026-09-08 · Unknown Or Other“the dashboard material has come loose and bubbled up. this issue is concerning in that: 1) the structural integrity of the dashboard itself is uncertain; failed adhesive alone can't account for this (my photo doesn't do it justice), 2) if allowed to continue, the material has the potential to fully come loose, thus leading to disruption of the visu…”
2026-09-04 · Unknown Or Other“exhaust system design defect. original manifold system started to fail at approximately 40,000 miles, allowing co gasses to enter vehicle cabin exposing passengers, including children, to potentially deadly exhaust fumes. jeep, jeep service centers have known since at least service bulletin 09-19-23 that the hangers and brackets used in the manifo…”
2026-09-03 · Vehicle Speed Control“i am writing to make you aware of a safety issue that i have encountered with my 2020 jeep grand cherokee laredo. on august 21, 2026, the gas pedal/throttle control just fell off as i was driving myself and infant on a busy three lane thoroughfare in [xxx]. i went to slow down the car by braking, but it was very difficult. i went into an empty b…”
2026-09-02 · Visibility/Wiper“the factory-installed 8.4-inch uconnect touchscreen/display in my 2020 jeep grand cherokee is delaminating internally causing bubbling under the screen surface. the layers of the touchscreen are separating even though the screen has not been physically damaged. the uconnect system and vehicle are available for inspection upon request. the delamina…”
2026-08-28 · Unknown Or Other“the copilot seat headrest violently detached from the base…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.