2020 Mazda Cx-5 problems, complaints & recalls
Most-reported problem areas: Service Brakes (12) · Electrical System (11) · Engine (10)
🧭 Reliability snapshot
Compared against other Mazda Cx-5 model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
23 NHTSA complaints that reported an odometer reading.
Safety recalls (0)
No recalls on record for this model year (campaigns announced since 2010).
Service bulletins (448)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2026-09-11 · SA-041-26a · Service Bulletin/Repair Instructions
description if you encounter any type of electrical concern (e.g, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. aftermarket devices may be the cause of the electrical con
Engine 2026-08-10 · 01-010-26 · Service Bulletin/Repair Instructions
this bulletin supersedes the previously issued bulletin(s) listed below. the changes are noted in red text. 01-012/22 10/06/22 description some vehicles may exhibit accumulation of dried coolant (1) around the water pipe (2). this is caused by a gap between the housing and pipe due to a press fittin
Engine 2026-06-19 · SA-041-26 · Service Bulletin/Repair Instructions
this sa supersedes the previously issued sa(s) listed below. the changes are noted in red. sa-061/25 12/17/25 description if you encounter any type of electrical concern (e.g, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by ask
Electrical System 2026-06-17 · SA-027-26a · Service Bulletin/Repair Instructions
this sa supersedes the previously issued bulletin(s) listed below. the changes are noted below in red. sa-027/26 04/16/26 description the mazda dca-8000 is required for all warranty battery testing. if the mazda dca-8000 is not used, incorrect battery testing may result in unnecessary battery replac
Power Train 2026-05-01 · 01-008-26 · Service Bulletin/Repair Instructions
this bulletin supersedes the previously issued bulletin(s) listed below. the changes are noted in red. 01-008/23 06/05/23 some vehicles may exhibit rattling noises from the engine compartment and oil leakage from the drive belt auto tensioner. this may be caused by insufficient sealing at the driv
Unknown Or Other 2026-04-30 · SA-031-26 · Service Bulletin/Repair Instructions
description some vehicles may require the replacement of a damaged vin plate or vehicle certification label. to obtain a replacement vin plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact dag (dealer assistance group) using vin plate request form available on
Showing the 6 most recent of 448 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-25 · Service Brakes“car stalls and 3 warning lights flash on the dashboard- “front radar sensor system malfunction”, “forward smart city brake support malfunction”, “smart brake system malfunction” and check engine light turns on. car still drives but gas pedal and brake pedal don’t seem to work as well. have to pull over, turn engine off and restart. check engine lig…”
2026-09-27 · Vehicle Speed Control · 💥 crash“when coasting into a parking space the car suddenly accelerated. at a high rate of speed, the car jumped the curb and planting area of median separating the parking area. the car struck 2 other cars on the other side of the median. the car directly in front of my car was moved several feet. my air bag deployed. …”
2026-08-10 · Unknown Or Other“i purchased a brand new mazda cx5 in 2020 that now has 46,000 miles on it. it is experiencing the known “ghost touch” issue in which the entertainment system and screen displayed in the center of the dashboard turns itself off and on, changes settings, shuts off navigation while driving, changes the radio from fm to am, changes the time zone, drops…”
2026-06-19 · Engine“cylinder head has failed at 53,000 miles. mazda has a technical service bulletin acknowledging that this is a common occurrence with this part. they have an extended warranty for the turbo engine but not for the standard engine. looking through online forums, there are hundreds of not thousands of these issues for this model year and engine. maz…”
2026-06-10 · Electrical System“the infotainment display screen on my 2020 mazda cx-5 has suffered a severe hardware failure resulting in un-commanded inputs, commonly known as "ghost touching." while driving at highway speeds, the touchscreen constantly registers phantom touches. it actively hijacks the vehicle's computer system and cuts out my apple carplay connection during t…”
2026-06-08 · Visibility/Wiper“read windshield just shattered while driving down the highway. no object hit the windshield. on i-95 near phl airport, near exit for rt 420…”
2026-04-16 · Unknown Or Other“the vehicle infotainment system including the touchscreen display and connectivity master unit malfunctioned. the touchscreen operates without driver input, the system freezes or glitches, audio activates unexpectedly, and phone functions behave erratically. the vehicle and components are available for inspection upon request. while the vehicle was…”
2026-04-08 · Fuel/Propulsion System“the car has signs of current recall in other cx-5 models. hesitation with acceleration or driving at high speed, reduced power, not responding appropriately when accelerating or would accelerate on its own, strong smell of gas after the car has been driven and is parked. i know there is currently a recall for a gas pump failure. there is no engine …”
2026-04-08 · Seat Belts“air bag light is flashing in the dashboard. it says passenger air bag off. driver seatbelt doesn't always click when trying to fastent seatbelt. i have to try multiple times until it clicks. …”
2026-04-07 · Service Brakes · 💥 crash“while driving on the highway in traffic, i was applying the brakes (slowly and smoothly) and moving with the flow of traffic when the sbs system activated the brakes harshly and slammed me to a stop without reason. in addition to throwing me forward against my seatbelt, it also resulted in the car behind me rear-ending me. i did not hit the car ahe…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.