2004 Jeep Grand Cherokee problems, complaints & recalls
Most-reported problem areas: Air Bags (272) · Seats (102) · Service Brakes, Hydraulic:foundation Components:disc:rotor (86)
🧭 Reliability snapshot
Compared against other Jeep Grand Cherokee model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
845 NHTSA complaints that reported an odometer reading.
Safety recalls (3)
Air Bags:side/Window 2015-10-19 · campaign 15V673000 · 284,611 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Risk: Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Fix: Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Air Bags:frontal 2015-01-28 · campaign 15V046000 · 752,644 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensi
Risk: Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Fix: Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrys
Air Bags:frontal:sensor/Control Module-Inactive 2012-11-08 · campaign 12V527000 · 744,822 vehicles
Defect: Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Risk: Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Fix: Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Service bulletins (81)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2025-08-15 · 9100645 · Service Bulletin/Repair Instructions
verify reman part number availability. order the "r" part number for all orders: warranty, mopar, customer pay and service contract. order "68" part number for new unsold units only.
Power Train 2024-10-30 · 101232 · Service Bulletin/Repair Instructions
plate - planetary
Electrical System 2022-07-09 · S2208000136 · Service Bulletin/Repair Instructions
security module lock out after entering the pin to unlock the wireless control module (wcm)
Electrical System 2022-07-09 · S2208000136 · Service Bulletin/Repair Instructions
security module lock out after entering the pin to unlock the wireless control module (wcm)
Power Train 2021-02-22 · 9001784 · Service Bulletin/Repair Instructions
mechanical rocker arm, intake, 1.7 ratio.
Equipment 2021-02-22 · 9001784 · Service Bulletin/Repair Instructions
mechanical rocker arm, intake, 1.7 ratio.
Showing the 6 most recent of 81 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-09-20 · Air Bags“driving normally on the highway came to an exit slowed down my passenger air bag went off and 10-15 seconds later the driver one. i was able to be aware the driver might go off so i pushed my seat back and immediately after it went off. white smoke from the airbags engulfed the cabin i stepped out on the side of the highway and waited for the white…”
2025-09-15 · Seat Belts“i scheduled a recall appointment for my jeep grand cherokee. the dealer confirmed that the appointment was scheduled and that the necessary recall part had been ordered. however, when i arrived, my vehicle was parked and no work was started. i was not given an estimated repair time, and after waiting for 3 hours, no progress had been made. this r…”
2025-08-12 · Service Brakes, Hydraulic · 260,000 mi“the contact owns a 2004 jeep grand cherokee. the contact stated that while depressing the brake pedal, there was an abnormal clicking sound coming from the brakes. the contact stated that the vehicle was not braking normally, and braking distance was extended while coming to a stop. the contact stated that the abs warning illuminated after driving …”
2024-06-19 · Service Brakes“car was bought at affordable auto. the parking break had to be used in order for car to stay parked. we got home the windows on passenger side did not go down. transmissions slips and goes out of gear you must change gears like a stick shift and the jeep is automatic. the truck was as is but the safety hazards should have been fixed. we took back t…”
2023-05-01 · Visibility:rearview Mirrors/Devices · 86,000 mi“the contact owns a 2004 jeep grand cherokee. the contact stated while adjusting the side mirrors on the driver side console, the contact noticed that the mirror failed to adjust as designed. the contact attempted to unlock the doors by pressing the unlock button on the driver’s side console and the doors failed to unlock. the contact stated that th…”
2023-02-13 · Electrical System“on 08/01/ 19 took my jeep in to have brakes fixed at big o tires they changed front and back pads and rotors. after that they found the master cylinder to be defective and replaced that also. i have the bill to show this work. in 2022 my check brake light would stay on all the time, my brakes were good to me. big o’s had burned down the year befor…”
2023-01-25 · Unknown Or Other“there was an open recall for rear structural enhancement of the vehicle that required a hitch be installed. i scheduled the recalled repair, it was marked completed and i was told they are no longer doing that repair. my son works for another jeep dealership and informed me they have to do that no matter how old and they are still performing the n…”
2022-11-23 · Unknown Or Other“my jeep does the death wobble anytime i hit a small bump in the road, pothole, lane marker...etc. it is very hard to control at that point and seems as though it might flip if it gets any worst or hit a big enough bump. it is very hard to control and to get to stop once it gets going. it poses a huge safety concern for myself and others being that …”
2022-11-03 · Suspension“when the steering wheel is turned either completely to the right or left while moving forward or in reverse, a scrubbing noise is heard that appears to be the tire wheel coming in contact with the suspension.…”
2022-10-24 · Fuel System, Gasoline · 107,359 mi“the contact owns a 2004 jeep grand cherokee. the contact stated that on multiple occasions while attempting to start the vehicle, the engine failed to turn over. the contact stated that the vehicle started after approximately five attempts. the contact then stated that she heard a loud noise near the fuel tank after the vehicle was started and whil…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.