2009 Keystone Raptor problems, complaints & recalls
Most-reported problem areas: Electrical System (2) · Wheels (1) · Tires (1)
Safety recalls (4)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Equipment:electrical 2017-09-25 · campaign 17V597000 · 97 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2008-2009 Raptor recreational vehicles, models 3110 and 3018, equipped with IOTA ITS-50R transfer switches. These transfer switches may fail when exposed to elevated electrical loads in higher ambient temperatures.
Risk: If the transfer switch fails, it can increase the risk of a fire.
Fix: Keystone will notify owners, and dealers will replace the transfer switch, free of charge. The recall began on November 1, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-301.
Electrical System 2015-09-04 · campaign 15V561000 · 3,585 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain model year 2008-2009 Big Sky, Challenger, Everest, Fuzion, Montana, and Raptor travel trailers and fifth wheels equipped with an IOTA ITS-50R transfer switch. These transfer switches, used in vehicles wired to be powered by a generator, may fail when exposed to elevated electrical loads and used in higher ambient temperatures.
Risk: As the transfer switch fails, it may overheat, increasing the risk of a fire.
Fix: Keystone will notify owners, and dealers will replace the IOTA ITS-50R transfer switch with a different brand transfer switch, free of charge. The recall began on October 8, 2015. Owners may contact Keystone customer service by calling 1-866-425-4369. Keystone's number for this recall is 15-234.
Electrical System 2010-11-23 · campaign 10V594000 · 6,297 vehicles
Defect: KEYSTONE IS RECALLING CERTAIN FIFTH WHEEL TRAILERS WITH A GENERATOR READY OPTION. IF THE TRANSFER SWITCH IS NOT INSTALLED TO THE PROPER SPECIFICATIONS, THE ELEVATED ELECTRICAL LOADS ASSOCIATED WITH THE RECREATIONAL VEHICLE USE IN HIGHER AMBIENT TEMPERATURES MAY CAUSE OVERHEATING OF THE LUGS AND DEGRADING OF THE ELECTRICAL CONNECTIONS.
Risk: OVERHEATING OF THE CONNECTIONS COULD RESULT IN A FIRE.
Fix: DEALERS WILL INSPECT AND REPLACE THE TRANSFER SWITCH IF NECESSARY FREE OF CHARGE. THE SAFETY WAS SUPERCEDED BY CAMPAIGN 11V-577. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Service bulletins (6)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Tires 2013-03-18 · 13-190 · Service Bulletin/Repair Instructions
this communication is informing dealership service departments of advisory 13-190 for the units to inspect the propane line for the door side kitchen slide out to verify it is properly positioned and add a plate to prevent contact with the tire.
Tires 2013-03-12 · 13-190 · Service Bulletin/Repair Instructions
this communication is the keystone website posting for advisory 13-190 for the units to inspect the propane line for the door side kitchen slide out to verify it is properly positioned and add a plate to prevent contact with the tire.
Tires 2013-03-12 · 13-190 · Service Bulletin/Repair Instructions
this communication is the final customer notification for advisory 13-190 for the units to inspect the propane line for the door side kitchen slide out to verify it is properly positioned and add a plate to prevent contact with the tire.
Tires 2013-03-08 · 13-190 · Service Bulletin/Repair Instructions
this advisory 13-190 involves 2007 - 2009 raptor 3712ts units to inspect the propane line for the door side kitchen slide out to verify it is properly positioned and add a plate to prevent contact with the tire.
Equipment:recreational Vehicle/Trailer:lpg Systems:lines And Fittings 2013-02-20 · SA-13-190 · Service Bulletin/Repair Instructions
keystone rv: see document search button for owner letter. information regarding propane line inspection for side door of kitchen slide out and add plate to prevent contact with tire, if not properly positioned. models 2007-2009 raptor 3712ts fifth wheels. *pe
Tires 2010-11-05 · SA-10-155 · Service Bulletin/Repair Instructions
keystone rv company: the rear tire may come in contact with an outrigger. *rm
What owners report
2015-10-27 · Structure:body:door · 3,000 mi“tl* the contact owns a 2009 keystone raptor. the contact stated that the rear door of the vehicle was disintegrating. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 3,000. …”
2015-10-16 · Electrical System · 🔥 fire“tl* the contact owns a 2009 keystone raptor. the contact stated that while the vehicle was parked, the transfer switch caught fire. the contact extinguished the fire. a fire report was filed. the vehicle was repaired, but the failure persisted. the vin was included in nhtsa campaign number: 10v594000 (electrical system) however, the vehicle was not…”
2015-01-16 · Electrical System:wiring · 🔥 fire“tl* the contact owns a 2009 keystone raptor. the contact stated that there was a loose ground fall wire, which caused the vehicle to catch on fire. the contact did not disclose who extinguished the fire, or if a police report was filed. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage wa…”
2014-09-02 · Wheels · 12,000 mi“aluminum wheel broken, 2 spokes broken wheel number 5134b2 16x6j has t dot h13 b15 772. *tr…”
2013-08-27 · Electrical System · 🔥 fire“tl* the contact owns a 2009 keystone rapture trailer. the contact stated that while driving various speeds, the air conditioning system failed and a burning smell emerged from the air conditioning unit. in addition, the transfer case wires were found to be burned. the vehicle was taken to the manufacturer for repairs under nhtsa campaign id number:…”
2011-09-08 · Tires · 3,000 mi“tl* the contact owns a 2009 keystone raptor rv with mission radial ft tires, line size 235/80/16. the contact stated that the rear and front passenger and the front driver side tire failed and experienced tread separation, causing damage to the vehicle. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the…”
2010-06-02 · Service Brakes, Hydraulic · 🔥 fire“tl*the contact owns a 2009 keystone raptor. while removing the brake away brake pin, a fire started in the module where the pin was being removed. the contact extinguished the fire and cut the wires to the pin to prevent another fire. the vehicle had not been inspected at the time of the complaint. the failure and current mileages were unavailable.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.