2010 Keystone Fuzion problems, complaints & recalls
Most-reported problem areas: Electrical System (3) · Equipment (2) · Wheels (1)
Safety recalls (5)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Electrical System 2011-12-08 · campaign 11V577000 · 6,101 vehicles
Defect: KEYSTONE HAS REVISED THEIR REMEDY PROCESS AND IS AGAIN RECALLING CERTAIN 2009-2011 VEHICLES WITH THE GENERATOR READY OPTION, OR WITH STANDARD GENERATOR. SEE THE LIST ABOVE FOR THE AFFECTED MODELS. SOME IOTA ITS-50R TRANSFER SWITCHES ARE EXPERIENCING FAILURES WHEN EXPOSED TO HIGH ELECTRICAL LOADS. THE FAILURE IS CAUSING CONNECTIONS AND WIRING IN THE TRANSFER SWITCH TO DEGRADE AND OVER HEAT.
Risk: CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH MAY DAMAGE OTHER APPLIANCES, INCREASE THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE.
Fix: KEYSTONE WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE TRANSFER SWITCH, FREE OF CHARGE. THE REMEDY FOR THE PREVIOUS RECALL (10V-594) WAS TO INSPECT AND TIGHTEN THE SWITCH CONNECTIONS. THE SAFETY RECALL BEGAN ON FEBRUARY 24, 2012. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Electrical System 2010-11-23 · campaign 10V594000 · 6,297 vehicles
Defect: KEYSTONE IS RECALLING CERTAIN FIFTH WHEEL TRAILERS WITH A GENERATOR READY OPTION. IF THE TRANSFER SWITCH IS NOT INSTALLED TO THE PROPER SPECIFICATIONS, THE ELEVATED ELECTRICAL LOADS ASSOCIATED WITH THE RECREATIONAL VEHICLE USE IN HIGHER AMBIENT TEMPERATURES MAY CAUSE OVERHEATING OF THE LUGS AND DEGRADING OF THE ELECTRICAL CONNECTIONS.
Risk: OVERHEATING OF THE CONNECTIONS COULD RESULT IN A FIRE.
Fix: DEALERS WILL INSPECT AND REPLACE THE TRANSFER SWITCH IF NECESSARY FREE OF CHARGE. THE SAFETY WAS SUPERCEDED BY CAMPAIGN 11V-577. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Equipment:recreational Vehicle/Trailer 2010-11-17 · campaign 10V587000 · 4,770 vehicles
Defect: KEYSTONE IS RECALLING CERTAIN RECREATIONAL VEHICLES AND FIFTH WHEEL TRAILERS EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.
Risk: THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK MAY NOT SHUT OFF IN SUFFICIENT TIME TO PREVENT A FIRE.
Fix: KEYSTONE IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL INFORMATION. THE RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR KEYSTONE AT 866-425-4369.
Structure:body:door 2010-02-18 · campaign 10V044000 · 242 vehicles
Defect: KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2010 FUZION TRAVEL TRAILERS AND FIFTH WHEELS WITH THE TOURING EDITION II PACKAGE. THE REAR RAMP DOOR CABLE SUPPORT BRACKET BOLTS MAY FAIL WHEN THE DOOR IS USED IN THE PATIO POSITION.
Risk: A FALLING DOOR CAN LEAD TO AN INCREASED RISK OF PERSONAL INJURY IF A PERSON IS ON THE DOOR IN THE PATIO POSITION.
Fix: DEALERS WILL REPLACE THE RAMP DOOR CABLE HARDWARE WITH THE CORRECT HARDWARE FREE OF CHARGE. THE SAFETY RECALLBEGAN ON FEBRUARY 15, 2010. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
What owners report
2015-07-31 · Unknown Or Other“the fresh water tank in the rear of the trailer fell down and was sitting right on the rear axel. we opened up the bottom cover of the trailer and noticed that the bars used to support the tank were all bent and a few of them had popped off from the frame. we were able to jack up the tank and repair the damage by ourselves because we were out of to…”
2014-04-06 · Electrical System · 2,000 mi“2010 keystone fuzion ii 5th wheel unit. had transfer switch repaired under recall. had several items repaired, i.e. light fixtures, rear ramp wiring, holding tank valve replacements and repairs, tire failures. issue now is a warning light in the main fuse panel indicating a blown fuse. upon contacting manufacturer, the customer service rep indic…”
2013-07-29 · Equipment:recreational Vehicle/Trailer · 3,000 mi“the rear right side of the fresh water tank fell down while traveling, and began dragging on the road. the metal u-channel supports under the tank bent down, and begun breaking the tap screws on each end, or pulling them through the frame. of the 5 supports under the tank, two pulled loose from both ends, two pulled loose on one end, and only one, …”
2013-01-21 · Electrical System · 🔥 fire“we bought our 2010 keystone fuzion rv around june/july 2010. the dealer (camping world, s.c.) told us that the rv was a bring-back, never even used (which, looking back on it, makes me wonder if there were problems with the unit from the start). in august 2010, we took it on a trip to virginia. we plugged in the 50 amp service and about an hour …”
2013-01-04 · Electrical System“i have received a recall notice for a default in a iota its-50r transfer switch. these switches are experiencing heat related failures. warning continued use without replacing increases risk of fire, personal injury and property damage. i have contacted the manufacturer for repair. i informed them that the unit is permanently set and not able to b…”
2012-10-06 · Wheels“this is concerning tires being used on the keystone fuzion. the brand of tire is carlisle and the tire that i am having problems with is the ultra crt radial trail, size st235/80r16. i had one tire show severe signs of side wall and tread wall separation so it was replaced. during a short trip, i had a blow out on another tire. i have since had…”
2012-07-23 · Fuel System, Gasoline:delivery:fuel Pump“2010 keystone fuzion toy hauler. consumer states problems with camper and recall concerning overheating of lugs and degrading of the electrical connections *tgw the consumer stated the generator, switch, wires, lights screen door, fuses and fuel pump were replaced. …”
2011-04-26 · Equipment · 3,000 mi“tl* the contact owns a 2010 keystone fuzion fifth wheel camper rv. the contact stated that the middle restroom toilet flushed into the gray tank of the rv, which was used for non-sewage water dumping. the contact stated that the restroom toilet should have flushed into the black water tank for sewage purposes. the manufacturer was contacted about t…”
2010-10-24 · Trailer Hitches:fifth Wheel Assembly“i have a 2010 fuzion fz398 touring edition 2 these trailers were built with the axles mounted to far forward causing severe handling issues if you use the garage area for cargo. keystone recommends 20 to 25% pin weight when loading these trailers this cannot be done with the current axle placement. keystone knows this and has moved the axles back 2…”
2010-08-23 · Structure · 1,800 mi“took delivery may 7, 2010 of a 2010 keystone montana mountaineer model 347tht toy hauler. while using the trailer with a harley-davidson flht in the cargo area the left rear d-ring pulled out of the floor. it caused damage to one window on the trailer and to the motorcycle. i use a bike grab to hold the front tire of the motorcycle otherwise the …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.