2012 Mercedes-Benz Sprinter 2500 problems, complaints & recalls
Most-reported problem areas: Vehicle Speed Control (3) · Air Bags (1)
🧭 Reliability snapshot
Compared against other Mercedes-Benz Sprinter 2500 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (2)
Air Bags:frontal:passenger Side:inflator Module 2017-07-28 · campaign 17V480000 · 17,609 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2012 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature c
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Fix: DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The recall began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall supersedes recall 17V-025.
Air Bags:frontal:driver Side:inflator Module 2016-02-10 · campaign 16V077000 · 136,361 vehicles
Defect: Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Service bulletins (106)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-09-19 · LI82_85_N_080972_1 · Service Bulletin/Repair Instructions
unavailability of mb apps complaint a popup is seen on the hu with the message "data connection temporarily not available". cause mb apps is officially sundowned for all vehicles with ntg5 head unit variant. remedy no support available for ntg5 head unit variants for mb app related topics.
Power Train 2026-08-26 · LI28_00-N-079097_1_en · Service Bulletin/Repair Instructions
complaint while driving through muddy / sandy/ off road terrain "4matic currently unavailable" message on the dash cause this vehicle is not equipped with a fixed force distribution awd, rather force is only applied to the front axle according to esp calculations. as per gf28.00‑d‑ 9900a: "vehicles
Unknown Or Other 2026-07-01 · LI54_30-N-080701 · Service Bulletin/Repair Instructions
assyst plus service reminder appears earlier than expected due to vehicle operating conditions complaint the assyst plus service reminder appears earlier than expected. the customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation
Power Train 2026-06-15 · LI14.20-N-073867 · Service Bulletin/Repair Instructions
complaint complaint a: the engine is jolting/bucking between 1700 and 1900 rpm. complaint b: one or more mechanical related fault codes for egr valve stored in cdi control unit, with possible check engine light. review list of mechanical fault codes in table below. note: if one or more electrical r
Fuel/Propulsion System 2026-06-03 · LI49.10-N-080528 · Service Bulletin/Repair Instructions
om642 dpf filter cracked or broken complaint vehicle will not start or exhibits noisy exhaust. check engine lamp (cel) is on. multiple control unit communication and system faults may be present, including but not limited to: 134800, 134900, 11b300, 11ec00, 15e100, 155700, 162500. additional event
Engine 2026-04-18 · LI4910-N-060969 · Service Bulletin/Repair Instructions
complaint rattling noise from underneath the vehicle. cause one or more of the following conditions may be present: 1. the exhaust bracket from the dpf to the transmission is cracked or broken. • see pic. 1 for an example of a broken bracket. 2. transmission bell housing cracked or broken at the exh
Showing the 6 most recent of 106 bulletins. Search all of them free at nhtsa.gov.
What owners report
2023-03-17 · Vehicle Speed Control · 16,000 mi“the contact owns a 2012 mercedes-benz sprinter 2500. the contact stated that on various occasions after coming to a stop at a traffic signal, the vehicle was stalling and shaking while depressing the accelerator pedal. the contact stated that the engine revved loudly before accelerating. no warning lights were illuminated. the vehicle was taken to …”
2022-08-03 · Vehicle Speed Control“wheel speed sensor malfunction, partially addressed in nhtsa recall id: 21v042 why only rear speed sensors? as of aug. 2, 2022, i am facing the replacement of both front speed sensors one of which was replaced a year ago. no abs braking, no stability control, faulty parts creating on going safety problems not addressed in recall 21v042.…”
2021-08-12 · Unknown Or Other“had a service call to repair recall items. technician forgot to install bolts holding the transmission which led to multiple light alerts. could have been dangerous for driver. …”
2019-03-15 · Vehicle Speed Control · 50,000 mi“the van will at times accelerate on it own.…”
2018-11-13 · Unknown Or Other · 23,000 mi“check engine and def light comes on when i can only put a quart of def in tank only have 23000 miles on engine. light clears after adding only a quart and restatrting and driving. then returns in a short while. shouldnt this be covered under the emission wtty. year 2012 mercedes sprinter 3500…”
2018-05-11 · Air Bags“takata recall- we have been waiting 3 years for a fix for the driver side airbag recall since we were first notified of the problem with the airbag. the recall was effective 02/11/2016. we were notified of the problem nearly a year before the recall became effective. we have also been waiting for the passenger side airbag recall replacement s…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.