2013 Mercedes-Benz Sprinter 2500 problems, complaints & recalls
Most-reported problem areas: Air Bags (9) · Vehicle Speed Control (1) · Exterior Lighting:headlights (1)
🧭 Reliability snapshot
Compared against other Mercedes-Benz Sprinter 2500 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (3)
Air Bags:frontal:passenger Side:inflator Module 2018-01-09 · campaign 18V032000 · 17,413 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2013 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to abs
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. Daimler issued an interim notification to owners on March 13, 2018. The recall began December 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Air Bags 2017-02-10 · campaign 17V093000 · 15,338 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.
Risk: If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
Fix: DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Air Bags:frontal:driver Side:inflator Module 2016-02-10 · campaign 16V077000 · 136,361 vehicles
Defect: Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Service bulletins (130)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-09-19 · LI82_85_N_080972_1 · Service Bulletin/Repair Instructions
unavailability of mb apps complaint a popup is seen on the hu with the message "data connection temporarily not available". cause mb apps is officially sundowned for all vehicles with ntg5 head unit variant. remedy no support available for ntg5 head unit variants for mb app related topics.
Power Train 2026-08-26 · LI28_00-N-079097_1_en · Service Bulletin/Repair Instructions
complaint while driving through muddy / sandy/ off road terrain "4matic currently unavailable" message on the dash cause this vehicle is not equipped with a fixed force distribution awd, rather force is only applied to the front axle according to esp calculations. as per gf28.00‑d‑ 9900a: "vehicles
Unknown Or Other 2026-07-01 · LI54_30-N-080701 · Service Bulletin/Repair Instructions
assyst plus service reminder appears earlier than expected due to vehicle operating conditions complaint the assyst plus service reminder appears earlier than expected. the customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation
Power Train 2026-06-15 · LI14.20-N-073867 · Service Bulletin/Repair Instructions
complaint complaint a: the engine is jolting/bucking between 1700 and 1900 rpm. complaint b: one or more mechanical related fault codes for egr valve stored in cdi control unit, with possible check engine light. review list of mechanical fault codes in table below. note: if one or more electrical r
Fuel/Propulsion System 2026-06-03 · LI49.10-N-080528 · Service Bulletin/Repair Instructions
om642 dpf filter cracked or broken complaint vehicle will not start or exhibits noisy exhaust. check engine lamp (cel) is on. multiple control unit communication and system faults may be present, including but not limited to: 134800, 134900, 11b300, 11ec00, 15e100, 155700, 162500. additional event
Engine 2026-04-18 · LI4910-N-060969 · Service Bulletin/Repair Instructions
complaint rattling noise from underneath the vehicle. cause one or more of the following conditions may be present: 1. the exhaust bracket from the dpf to the transmission is cracked or broken. • see pic. 1 for an example of a broken bracket. 2. transmission bell housing cracked or broken at the exh
Showing the 6 most recent of 130 bulletins. Search all of them free at nhtsa.gov.
What owners report
2021-01-25 · Vehicle Speed Control · 33,500 mi“while driving at approx. 65 mph the cruise control went off and three warning lights came on including abs and 2 other next that one looking like a swerve control or slippery road condition and another tire looking light. not sure of other two light as this was my first drive in this vehicle which i had driven around 800 miles this day. i pulled ov…”
2020-09-16 · Engine · 132,977 mi“mercedes benz 2500 2013 v6 diesel. yellow engine warning light and the ebt yellow warning light came on and another warning on the instrument cluster there are 5 more engine starts remaining and it will not start if driven more than 340 miles. both the erg valve and the ebt tank and heater have been replaced. we were driving under an evacuation…”
2019-09-17 · Exterior Lighting:headlights · 10,000 mi“tl* the contact owns a 2013 mercedes-benz sprinter 2500. the contact stated that there was water in both headlight assemblies, which made it difficult to drive at night. in addition, the low beam warning indicator illuminated. the vehicle was taken to mercedes-benz of tampa (866-342-3941, located at 4400 n dale mabry hwy, tampa, fl 33614) where it …”
2019-09-16 · Exterior Lighting“when i turn on my vehicle it shows low beam right left i take it to the benz dealer in tampa the problem they came up with water intrusion in both front head light assemble. head lamp unit found condensation forming in headlamps. they recommend replacing entire assembly as no repair can be performed total cost $4230.14. got intouch with the exec…”
2018-12-08 · Air Bags“takata recall: for 25 years we have had a series of motor homes that we used for weekend trips and longer vacations. we bought our current rv (which is our third one) as a new vehicle in early 2013. it is a winnebago view that is on a 2013 mercedes sprinter chassis (vin: xxxx). we are very dissatisfied with mercedes benz and with our vehicle wh…”
2018-10-03 · Air Bags“tl* takata recall. the contact owns a 2013 mercedes-benz sprinter 2500 (m2cv144). the contact received recall notices for nhtsa campaign numbers: 18v032000 (air bags) and 16v077000 (air bags). mercedes-benz of long beach (2300 east spring street, signal hill, ca 90755, (888)-340-8366) stated that the parts were unavailable for the repair. the manuf…”
2018-10-03 · Air Bags“takata recall - i received a recall notice for the driver's side airbag prior to receiving a recall notice for the passenger side airbag on march 2018. i took my sprinter to the dealership on september 12, 2018 for replacement. after receiving my sprinter back from the dealership, i noticed that only the driver side airbag had been replaced. i c…”
2018-06-28 · Air Bags“takata recall - unable to get dealership to replace airbag…”
2018-06-20 · Air Bags“tl* takata recall. the contact owns a 2013 mercedes-benz sprinter 2500. the contact received notification of nhtsa campaign number: 18v032000 (air bags); however, the part to do the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. mercedes-benz of st. george (1792 …”
2018-05-17 · Air Bags“tl* takata recall. the contact owns a 2013 mercedes-benz sprinter 2500. the contact received a recall notice for nhtsa campaign number: 18v032000 (air bags). the contact took the vehicle to an unknown dealer where it was diagnosed that the driver's side air bag needed to be replaced. the dealer replaced the driver's side air bag, but not the passen…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.