2023 Mercedes-Benz Sprinter 2500 problems, complaints & recalls
Most-reported problem areas: Fuel/Propulsion System (4) · Power Train (3) · Engine (2)
🧭 Reliability snapshot
Compared against other Mercedes-Benz Sprinter 2500 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (7)
Structure:frame And Members 2025-10-24 · campaign 25V725000 · 366 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter 2500 vehicles. The right longitudinal frame member may not be reinforced properly, decreasing the structural integrity of the third-row seats.
Risk: Third-row seats with inadequate strength may fail to protect occupants, increasing the risk of injury in a crash.
Fix: Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 17, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RASCHW. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 31, 2025.
Suspension:rear:springs:leaf Spring Assembly:u-Bolt, Leaf Spring To Axle 2024-07-09 · campaign 24V517000 · 1,232 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.
Risk: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
Fix: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
Electrical System:wiring 2024-03-24 · campaign 24V225000 · 99 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.
Risk: An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.
Fix: Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.
Electrical System:wiring 2024-03-01 · campaign 24V166000 · 828 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.
Risk: A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.
Fix: Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.
Structure:critical Fasteners 2023-12-21 · campaign 23V876000 · 387 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Risk: A detached partition wall can increase the risk of injury.
Fix: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Suspension:front 2023-12-15 · campaign 23V849000 · 33 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.
Risk: A loss of steering control can increase the risk of a crash.
Fix: Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDDOR.
Structure:body 2023-12-01 · campaign 23V806000 · 131 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Risk: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Fix: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.
Service bulletins (106)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Service Brakes 2026-09-29 · LI54_71_N_080985_1 · Service Bulletin/Repair Instructions
brakes may lock up when reversing at slow speeds complaint when reversing slowly, the vehicle erroneously triggers an emergency braking event, causing the brakes to lock up. engine may not start following a key cycle. cause the vehicle triggers a maneuvering or emergency braking event while reversin
Unknown Or Other 2026-09-26 · LI47_00-N-069565_6_en · Service Bulletin/Repair Instructions
fuel level unchanged after refueling complaint the customer reports that the fuel gauge shows inaccurate readings or remains unchanged after refueling. cause the fuel level display may be incorrect due to one or both of the following conditions: 1. the fuel supply control unit (fscu) may not recogni
Unknown Or Other 2026-09-19 · LI82_85_N_080972_1 · Service Bulletin/Repair Instructions
unavailability of mb apps complaint a popup is seen on the hu with the message "data connection temporarily not available". cause mb apps is officially sundowned for all vehicles with ntg5 head unit variant. remedy no support available for ntg5 head unit variants for mb app related topics.
Engine 2026-09-02 · LI20_10-N-080868_2_en · Service Bulletin/Repair Instructions
coolant warning light (mil) lights up on the display complaint the coolant warning lamp may be displayed in the instrument cluster. the malfunction indicator lamp (mil) may also be illuminated. cause moisture or corrosion may be present in the connector of the low‑temperature circuit switchover valv
Power Train 2026-08-26 · LI28_00-N-079097_1_en · Service Bulletin/Repair Instructions
complaint while driving through muddy / sandy/ off road terrain "4matic currently unavailable" message on the dash cause this vehicle is not equipped with a fixed force distribution awd, rather force is only applied to the front axle according to esp calculations. as per gf28.00‑d‑ 9900a: "vehicles
Power Train 2026-08-06 · LI20_10-N-080868_1_en · Service Bulletin/Repair Instructions
complaint the coolant warning lamp may be displayed in the instrument cluster. the malfunction indicator lamp (mil) may also be illuminated. cause moisture or corrosion may be present in the connector of the low‑temperature circuit switchover valve (y97/6) or coolant pump 1 (m75/11). remedy inspect
Showing the 6 most recent of 106 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-11 · Power Train“the high-pressure fuel pump (hpfp) and corresponding fuel delivery pressure regulator/sensors have suffered an internal mechanical failure. the system intermittently fails to maintain commanded rail pressure, leading to critical engine cylinder misfires (p0302, p0304) and severe long-term fuel adaptation breaches (p00c600, p008992, p017184, p218862…”
2026-10-08 · Engine“the ecm harness was wired too close to a sharp metal piece within the engine bay, the clip mbz uses to secure it was insufficient to hold it back, the thick wiring harness got caught on the metal piece and overtime got cut deeply causing a short with thermal issues spreading to other components, the wiring harness melted together and caused so much…”
2026-07-03 · Electrical System · 🔥 fire“on january 19, 2026, my neighbors / daughter noticed smoke was coming from under the van that had been parked for over 3 hours. shortly after, he confirmed the van had caught fire. i asked him to call the fire department. …”
2026-03-24 · Unknown Or Other“in august 2025, i had taken the van for a drive to charge things up, got home, put it in park and parked it in my driveway, which has a mild slope. ~ 30 seconds - 1 minute after me leaving the vehicle, it rolled backward out of the driveway, across a busy street and 1/4 into my neighbors yard. i was mortified, there is usually a lot of people walki…”
2025-11-21 · Wheels“2023 sprinter van jack was pulled out for the first time to be used last week and found to be unsafe. the jack base is crowned in center, the edges flare upwards and large gouge/groove in metal base, causing the jack to noticeably wobble and rock in manner that it is unsafe to use, fear of jack tilting and dropping van onto user of jack. jack base …”
2025-10-01 · Fuel/Propulsion System“i had tuned up my sprinter van around 64000 miles. i put new ngk spark plugs and ignition coils on it. ran for a day then. the codes said the number one ignition coil was bad. change that out and it ran for about 8000 miles. then stated to go in lymph mode again. i decided to replace them with original mercedes spark plugs and ignition coils. but w…”
2025-08-30 · Fuel/Propulsion System“in colorado. vehucle has no response when pushing on the gas pedal. dead pedal at a light in gunnison and now again at my home at 9,450 ft.…”
2025-07-15 · Fuel/Propulsion System“occasionally, the idle speed of the engine will drop to 400 rpm. when this happens, the vehicle does not respond to throttle input. if it happens in a parking lot, you can shift into park and coax the rpm higher, then shift to drive and move on. when it happens in the middle of an intersection while waiting to make a left turn, the story is very…”
2024-11-24 · Power Train“my front driveshaft is backing out of both the front differential and the transfer case. this could detach, and potentially take out fuel, brake, and electrical lines (poss. incl. electric steering). and cause full loss of drive power. mbz reportedly has an internal tsb but has not issued a recall. there are many similar reports at [xxx] inf…”
2024-08-09 · Unknown Or Other“mercedes issued a recall. they placed a stop shipment on the van. they do not have parts to repair it........ …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.