2017 Mercedes-Benz Sprinter 2500 problems, complaints & recalls
Most-reported problem areas: Steering (4) · Tires (1) · Structure:body (1)
🧭 Reliability snapshot
Compared against other Mercedes-Benz Sprinter 2500 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (7)
Steering:hydraulic Power Assist:hose, Piping, And Connections 2020-10-28 · campaign 20V663000 · 47,667 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Risk: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Fix: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
Air Bags:frontal:driver Side:inflator Module 2019-01-08 · campaign 19V003000 · 71,301 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolu
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Air Bags:frontal:passenger Side:inflator Module 2019-01-08 · campaign 19V004000 · 88,388 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Structure:body 2018-05-03 · campaign 18V288000 · 153 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles. These vehicles may be missing spot welds on the front side wall, connecting the door portal to the hinge reinforcements in the A-pillar area, possibly affecting vehicle strength in a crash.
Risk: If the missing welds affect body strength, there may be an increased risk of injury in the event of a crash.
Fix: DVUSA will notify owners, and dealers will inspect the vehicles and add any missing spot welds, free of charge. The recall began on July 2, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Equipment:other:labels 2018-02-15 · campaign 18V113000 · 17 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles, equipped with folding seats (sales code S20). The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect.
Risk: The incorrect UVW label can result in final stage manufacturers exceeding the maximum vehicle weight once the vehicle is completed. A vehicle that exceeds its maximum weight has an increased risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the UVW label and inspect the vehicle to make sure that it is not overloaded, free of charge. The recall began on April 3, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Equipment 2017-12-08 · campaign 17V786000 · 550 vehicles
Defect: Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detac
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Tires:temporary/Emergency Spare Tire 2017-11-21 · campaign 17V742000 · 773 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans. The spare tire holder under the vehicle may not be properly secured.
Risk: If the spare tire holder is not properly secured, the spare tire may separate from the vehicle and become a road hazard, increasing the risk of a crash.
Fix: DVUSA will notify owners and dealers will lift the spare tire holder completely and tighten the securing screws as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA custom service at 1-854-888-3214.
Service bulletins (99)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-09-19 · LI82_85_N_080972_1 · Service Bulletin/Repair Instructions
unavailability of mb apps complaint a popup is seen on the hu with the message "data connection temporarily not available". cause mb apps is officially sundowned for all vehicles with ntg5 head unit variant. remedy no support available for ntg5 head unit variants for mb app related topics.
Power Train 2026-08-26 · LI28_00-N-079097_1_en · Service Bulletin/Repair Instructions
complaint while driving through muddy / sandy/ off road terrain "4matic currently unavailable" message on the dash cause this vehicle is not equipped with a fixed force distribution awd, rather force is only applied to the front axle according to esp calculations. as per gf28.00‑d‑ 9900a: "vehicles
Engine 2026-08-12 · Exhaust System · Warranty Program/Extension
mercedes-benz ag (“mbag”), the manufacturer of freightliner sprinter vehicles, has determined that on certain my17-18 freightliner sprinter vehicles, the diesel particulate filter may crack due to an insufficient weld. mbag also determined that specific environmental influences in the form of corros
Unknown Or Other 2026-07-01 · LI54_30-N-080701 · Service Bulletin/Repair Instructions
assyst plus service reminder appears earlier than expected due to vehicle operating conditions complaint the assyst plus service reminder appears earlier than expected. the customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation
Power Train 2026-06-15 · LI14.20-N-073867 · Service Bulletin/Repair Instructions
complaint complaint a: the engine is jolting/bucking between 1700 and 1900 rpm. complaint b: one or more mechanical related fault codes for egr valve stored in cdi control unit, with possible check engine light. review list of mechanical fault codes in table below. note: if one or more electrical r
Fuel/Propulsion System 2026-06-03 · LI49.10-N-080528 · Service Bulletin/Repair Instructions
om642 dpf filter cracked or broken complaint vehicle will not start or exhibits noisy exhaust. check engine lamp (cel) is on. multiple control unit communication and system faults may be present, including but not limited to: 134800, 134900, 11b300, 11ec00, 15e100, 155700, 162500. additional event
Showing the 6 most recent of 99 bulletins. Search all of them free at nhtsa.gov.
What owners report
2025-12-23 · Electrical System:instrument Panel:speedometer/Odometer · 95,000 mi“odometer fraud. the contact purchased a 2017 mercedes-benz sprinter 2500. the contact stated that it was discovered that there was a mileage discrepancy after the purchase. the vehicle was a private sale. at the time of purchase, the mileage was 41,000. it was later discovered upon diagnosis that the mileage was 95,000.…”
2025-07-29 · Engine And Engine Cooling:exhaust System:emission Control:catalytic Convertor · 73,000 mi“the contact owns a 2017 mercedes-benz sprinter 2500. the contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. the check engine warning light was illuminated. the vehicle was taken to the dealer where it was diagnosed with a failed knock sensor, debris in th…”
2024-06-12 · Unknown Or Other“check engine light nox sensor failure message…”
2023-08-31 · Tires · 18,000 mi“the contact owns a 2017 mercedes-benz sprinter 2500 equipped with kumho tires, tire line: road venture tr, tire size: lt245/75/r16, dot number: h211yd5f1717. the contact stated that while he was cleaning the vehicle, he noticed that the front tires had pieces of tire rubber around the tire and that the tread was delaminating. the contact inspected …”
2022-02-22 · Electrical System · 55,000 mi“the contact owns a 2017 pleasure way rv built on a 2017 mercedes-benz sprinter 2500 chassis. the contact stated while driving approximately 70 mph, the vehicle experienced a loss of motive power, brakes, power steering, and engine functionality. the vehicle was pulled over and restarted and functioned as designed however, the failure recurred. the …”
2021-10-13 · Steering“the contact owns a 2017 mercedes-benz sprinter 2500. the contact received notification of nhtsa campaign number: 20v663000 (steering) however, the part to do the recall repair was unavailable. the contact called the local dealer who stated that parts were not yet available. the contact was informed the parts were backordered until may 30, 2022. the…”
2021-05-11 · Latches/Locks/Linkages:doors:lock · 36,000 mi“tl* the contact owns a 2017 mercedes-benz sprinter 2500. the contact stated that the cargo sliding door failed to open from the inside or outside. the contact stated no warning light was illuminated. the vehicle was not taken to a dealer. the vehicle was not repaired. the manufacturer was informed of the failure. the contact was informed that the v…”
2021-02-09 · Fuel/Propulsion System · 45,000 mi“every 400 0r so miles the check engine light comes on. codes are 19de00h and p16cc00 and p18f100 relating to the def burn. i have stopped at three mb dealerships. they look at code and reset system and tell me to drive the vehicle. they also have sent several people letters to request they have the vehicles for two weeks to study the problem. i can…”
2020-08-15 · Steering · 8,500 mi“lower power steering hose detaching from cooler causing loss of power steering. i have 8500 miles on the van. this is a known issue across all sprinter forums. i have to add a new clamp to fix the issue. im so surprised to learn that mb have done nothing to fix that issue on all sprinter van... its a "time bomb" to happen 7 could seriously have a …”
2018-08-30 · Power Train · 10 mi“tl* the contact owns a 2018 mercedes-benz sprinter 2500 (na). while driving 10 mph, the transmission went into neutral and the vehicle failed to accelerate. the contact had to quickly shift gears while in traffic. afterwards, the vehicle drove normally. there was no warning indicator illuminated. the failure recurred three times. the vehicle was ta…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.