2022 Mercedes-Benz Sprinter 2500 problems, complaints & recalls
Most-reported problem areas: Vehicle Speed Control (5) · Electrical System (5) · Lane Departure: Assist (3)
🧭 Reliability snapshot
Compared against other Mercedes-Benz Sprinter 2500 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (7)
Electrical System: Instrument Cluster/Panel 2024-12-13 · campaign 24V930000 · 697 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Fix: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Structure:critical Fasteners 2023-12-21 · campaign 23V876000 · 387 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Risk: A detached partition wall can increase the risk of injury.
Fix: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Structure:body 2023-12-01 · campaign 23V806000 · 131 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Risk: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Fix: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.
Fuel System, Gasoline:delivery:fuel Pump 2023-06-26 · campaign 23V444000 · 20,500 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Risk: A loss of drive power can increase the risk of a crash.
Fix: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Electrical System: Instrument Cluster/Panel 2023-03-24 · campaign 23V204000 · 6,857 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Fix: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Electrical System:wiring 2023-02-17 · campaign 23V101000 · 350 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2022 Mercedes-Benz Sprinter vehicles equipped with electrically adjustable front swivel-seats. The wiring harnesses for the swivel-seats may have been incorrectly installed and may become damaged, which can cause the front side air bags not to deploy as intended.
Risk: An air bag that does not deploy as intended increases the risk of injury in a crash.
Fix: Dealers will inspect and reattach the wiring harnesses, as necessary, free of charge. Owner notification letters were mailed March 17, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 5491810.
Power Train:automatic Transmission:internal:park Pawl 2022-10-21 · campaign 22V796000 · 124,305 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Risk: Vehicle rollaway increases the risk of a crash.
Fix: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Service bulletins (96)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Service Brakes 2026-09-29 · LI54_71_N_080985_1 · Service Bulletin/Repair Instructions
brakes may lock up when reversing at slow speeds complaint when reversing slowly, the vehicle erroneously triggers an emergency braking event, causing the brakes to lock up. engine may not start following a key cycle. cause the vehicle triggers a maneuvering or emergency braking event while reversin
Unknown Or Other 2026-09-19 · LI82_85_N_080972_1 · Service Bulletin/Repair Instructions
unavailability of mb apps complaint a popup is seen on the hu with the message "data connection temporarily not available". cause mb apps is officially sundowned for all vehicles with ntg5 head unit variant. remedy no support available for ntg5 head unit variants for mb app related topics.
Power Train 2026-08-26 · LI28_00-N-079097_1_en · Service Bulletin/Repair Instructions
complaint while driving through muddy / sandy/ off road terrain "4matic currently unavailable" message on the dash cause this vehicle is not equipped with a fixed force distribution awd, rather force is only applied to the front axle according to esp calculations. as per gf28.00‑d‑ 9900a: "vehicles
Power Train 2026-07-17 · LI33_30-N-080795 · Service Bulletin/Repair Instructions
model 907 with all-wheel drive (a4m) – all-wheel drive inoperative complaint the customer may report one or more of the following: • all-wheel drive is unavailable or inoperative. • rear wheel slip during acceleration on low-traction surfaces. • noise from the front axle area while driving. • messag
Unknown Or Other 2026-07-01 · LI54_30-N-080701 · Service Bulletin/Repair Instructions
assyst plus service reminder appears earlier than expected due to vehicle operating conditions complaint the assyst plus service reminder appears earlier than expected. the customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation
Fuel/Propulsion System 2026-06-16 · LI47_00-N-069565 · Service Bulletin/Repair Instructions
fuel level unchanged after refueling complaint the customer reports that the fuel gauge shows inaccurate readings or remains unchanged after refueling. cause a. the fuel supply control unit (fscu) fails to detect a refueling event b. the fuel level sensor provides incorrect readings due to mechanica
Showing the 6 most recent of 96 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-09-01 · Unknown Or Other“the vehicle was involved in a collision on january 26, 2023. i am not claiming that the computer malfunction caused that collision. after the collision, while i continued operating the vehicle, problems developed with the vehicle’s computer, electronic control system, and instrument cluster. the instrument display could become dark or unavailable, …”
2026-07-21 · Forward Collision Avoidance: Warnings · 💥 crash“front crash with no airbag deployment and no emergency braking. currently at the metal shop in warm springs va. told by insurance it is totaled. sustained mild concussion from head trauma. head hit steering wheel. i notice many sprinters for sale for parts after similar front end collisions. no warning lights. …”
2026-07-14 · Electrical System“frequently, when i started the car, the instrument cluster's monochrome display will stay blank/black or display completely corrupted garbage - unreadable bit and pieces. i wasn't able to read essential info like level of drive gear and fuel level etc. often when this happens, the physical speedometer pointers won't settle on accurate current speed…”
2026-06-26 · Electrical System:alternator/Generator/Regulator“almost immediately after i got my van the aux balmar alternator installed by thor had to be replaced and was not functional. i tried to get it repaired by two warranty repair centers in colorado and neither one could repair the alternator or get it to charge the lithium battery that was also new. thor told me that they would have specialist look at…”
2026-06-23 · Forward Collision Avoidance: Warnings“active distance assist inoperable, active brake assist functions limited, adaptive cruise control not working, lane keeping assist glitching. i was driving the vehicle home after purchase and the lane keeping assist was glitching, it was actively pulling the wheel to the left, like i was over the fog line (i wasn’t) and it was hard braking, making …”
2026-05-11 · Structure:body“passenger side grab handle physically separated from the body of the vehicle. inspection confirmed the separation was caused by the failure of the factory welds securing the handle. …”
2026-02-20 · Electrical System“mercedes dealership refused to replace ism module and i'm driving with blank instrument panel! no rmp no mph no gas gauge no milage nothing! this vehicle is my only source of income as i'm a delivery driver! it's my only vehicle! i need this fixed now or i can't pay my bills! this part is recalled and i expect them to fix it! …”
2026-01-13 · Steering“power steering hose is too short from factory, mine came loose while driving and i lost power steering assist unexpectedly. in checking forums, this is an extremely common problem and has existed since at least 2018 - mine is a 2022. …”
2025-10-13 · Lane Departure: Assist“hello. there is a crosswind assist feature on the van that is downright dangerous. when it engages it breaks and corrects the vehicle in a way that will result in an actual crash, worse than what the feature is intended to do. this could be a great feature if it didn’t cause more harm than good. it overcorrects. almost caused me to hit another vehi…”
2025-05-21 · Electrical System:alternator/Generator/Regulator · 600 mi“the contact owns a 2024 winnebago revel rv built on a 2022 mercedes-benz sprinter 2500 chassis. the contact stated while the rv was idling, the heater was activated, and the contact's wife made him aware that there was an abnormal smoke odor. additionally, the contact stated that while the rv was idling, the contact opened the mobile app and notice…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.