2025 Mercedes-Benz Sprinter 2500 problems, complaints & recalls
Most-reported problem areas: Steering (1) · Power Train (1)
🧭 Reliability snapshot
Compared against other Mercedes-Benz Sprinter 2500 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (1)
Forward Collision Avoidance: Sensing System: Radar 2025-10-17 · campaign 25V712000 · 16 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2025 Mercedes-Benz Sprinter 2500 vehicles. The front short-range radar sensor printed circuit board may fail and result in a loss of automatic emergency braking and other driver assistance features.
Risk: An automatic emergency braking system that does not function as intended can increase the risk of a crash.
Fix: Dealers will replace the short-range sensor, free of charge. Owner notification letters were mailed November 21, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RADARS. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 24, 2025.
Service bulletins (40)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Service Brakes 2026-09-29 · LI54_71_N_080985_1 · Service Bulletin/Repair Instructions
brakes may lock up when reversing at slow speeds complaint when reversing slowly, the vehicle erroneously triggers an emergency braking event, causing the brakes to lock up. engine may not start following a key cycle. cause the vehicle triggers a maneuvering or emergency braking event while reversin
Unknown Or Other 2026-09-26 · LI47_00-N-069565_6_en · Service Bulletin/Repair Instructions
fuel level unchanged after refueling complaint the customer reports that the fuel gauge shows inaccurate readings or remains unchanged after refueling. cause the fuel level display may be incorrect due to one or both of the following conditions: 1. the fuel supply control unit (fscu) may not recogni
Unknown Or Other 2026-09-19 · LI82_85_N_080972_1 · Service Bulletin/Repair Instructions
unavailability of mb apps complaint a popup is seen on the hu with the message "data connection temporarily not available". cause mb apps is officially sundowned for all vehicles with ntg5 head unit variant. remedy no support available for ntg5 head unit variants for mb app related topics.
Engine 2026-09-02 · LI20_10-N-080868_2_en · Service Bulletin/Repair Instructions
coolant warning light (mil) lights up on the display complaint the coolant warning lamp may be displayed in the instrument cluster. the malfunction indicator lamp (mil) may also be illuminated. cause moisture or corrosion may be present in the connector of the low‑temperature circuit switchover valv
Power Train 2026-08-26 · LI28_00-N-079097_1_en · Service Bulletin/Repair Instructions
complaint while driving through muddy / sandy/ off road terrain "4matic currently unavailable" message on the dash cause this vehicle is not equipped with a fixed force distribution awd, rather force is only applied to the front axle according to esp calculations. as per gf28.00‑d‑ 9900a: "vehicles
Power Train 2026-08-06 · LI20_10-N-080868_1_en · Service Bulletin/Repair Instructions
complaint the coolant warning lamp may be displayed in the instrument cluster. the malfunction indicator lamp (mil) may also be illuminated. cause moisture or corrosion may be present in the connector of the low‑temperature circuit switchover valve (y97/6) or coolant pump 1 (m75/11). remedy inspect
Showing the 6 most recent of 40 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-14 · Unknown Or Other“i rented this car from enterprise, as i was driving on the highway other cars was pointing up the bair conditioner plastic compartment was flapping extremly hard back and forth to the poit it was almost coming off and coud of flew into some one elses winshield causing seruious harm. enterprise is saying i must of hits a bridge or tree absoulutly no…”
2026-10-13 · Steering“my 2025 mercedes-benz sprinter 2500 cargo awd high roof has had a creaking noise from the steering column since new (now ~12,000 miles). symptoms • creak starts after driving over bumpy roads, then stays constant on smooth and bumpy pavement • continues after parking — i can reproduce it by pushing on the steering wheel • happens cold and fully w…”
2026-04-30 · Power Train“subject: transmission failure safety complaint i am submitting a complaint regarding a serious transmission problem with my vehicle. while driving, the transmission suddenly failed, and the vehicle lost the ability to move properly. the car would not accelerate as expected and had difficulty. in some instances, the vehicle would not move forward or…”
2025-12-19 · Unknown Or Other“refer to safety recall 25v747 and see the attachment which outlines our complaint. rv does not comply with requirements of fmvss 110 and 49 cfr part 567. we were the reporting party to the manufacturer and according to nhtsa database, our vin is not present for the required recall service/extended fuel tank replacement. the rv manufacturer and d…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.