2014 Chevrolet Silverado 3500 problems, complaints & recalls
Most-reported problem areas: Fuel/Propulsion System (3) · Steering (2) · Air Bags (2)
🧭 Reliability snapshot
Compared against other Chevrolet Silverado 3500 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (3)
Air Bags:frontal:passenger Side:inflator Module 2021-02-05 · campaign 21V054000 · 1,778,128 vehicles
Defect: General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Fix: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-8
Equipment 2018-04-26 · campaign 18V267000 · 6,154 vehicles
Defect: General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally,
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.
Fuel System, Gasoline:storage:auxillary Tank 2017-10-19 · campaign 17V664000 · 35,292 vehicles
Defect: General Motors LLC (GM) is recalling certain 2011-2015 Chevrolet Silverado 3500 and GMC Sierra 3500 trucks equipped with dual fuel tanks. The low fuel level sensor for the front tank may stick causing the rear tank to overfill the front tank.
Risk: If the front tank overfills, the excess pressure may cause the front tank to expand and contact the driveshaft, possibly resulting in a hole in the tank. The hole will leak fuel, which in the presence of an ignition source, can increase the risk of a fire.
Fix: GM has notified owners, and dealers will replace the rear tank fuel pump or update the fuel-level sensor software, as well as inspect the front tank, replacing it as necessary, free of charge. The recall began December 11, 2017. Owners may contact GM customer service for Chevrolet 1-800-222-1020 or for GMC customer service at 1-800-462-8782. GM's number for this recall is 17399.
Service bulletins (826)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-09-26 · PIT5698F · Service Bulletin/Repair Instructions
this pi provides diagnostics tips on how the lin bus works and how to diagnosis it.
Unknown Or Other 2026-09-04 · PIP4902W · Service Bulletin/Repair Instructions
this preliminary information advises a dealer on how to email gds2 session logs into technical assistance.
Unknown Or Other 2026-04-01 · PIT3271Q · Service Bulletin/Repair Instructions
this preliminary information communicates information about how to determine if a wheel and tires size change is available.
Unknown Or Other 2026-03-09 · PIP6104 · Service Bulletin/Repair Instructions
this preliminary information communicates the steps on how to save a gds2 session log and upload to a technical assistance case in cx connect.
Unknown Or Other 2026-03-09 · PIP4902V · Service Bulletin/Repair Instructions
this preliminary information advises a dealer on how to email gds2 session logs into technical assistance.
Unknown Or Other 2026-02-16 · PIT4506J · Service Bulletin/Repair Instructions
this preliminary information communication provides information to the technician that some owners of heavy duty trucks and utilities may ask if they can lower their tire pressures. tire pressures being set to the "tire and loading label" will ensure the safe handling and ride characteristics of the
Showing the 6 most recent of 826 bulletins. Search all of them free at nhtsa.gov.
What owners report
2021-06-15 · Air Bags“takata recall. the contact owns a 2014 chevrolet silverado 3500. the contact received notification of nhtsa campaign number 21v054000 (air bags) however, the part to do the recall repair was not yet available. the local dealer was contacted and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceed…”
2021-03-05 · Electrical System · 37,900 mi“vehicle parked at my home, stared remotely to defrost. upon entering smelled slight smoke smell. noticed right side of rear sliding window had shattered.checked on line for possible issues, recall in canada. also found program n192265660 from g.m.. servicing dealer contacted gm, they won't do anything about issue. luckily no one was in rear seat w…”
2019-05-17 · Fuel/Propulsion System · 120,000 mi“the 2014 chevy silverado 3500hd duramax diesel comes equipp ed with the bosch cp4 injection fuel pump. this pump is prone to failure at anytime mileage wise. the pump was used in european diesel engines with success since their fuel has a higher content of lubricity. due to the ultra-low sulfur fuel mandated for us diesel engines this pump has a hi…”
2019-05-09 · Fuel/Propulsion System · 98,000 mi“the fuel transfer pump, which moves fuel from the rear tank to the front tank has malfunctioned. this has caused the fuel gauge to read inaccurately, causing engine to stop running, has illuminated the service engine light multiple times, displaying code p2068 and p0463. vehicle can run out of fuel unexpectedly, due to gauge showing more fuel than…”
2018-12-07 · Unknown Or Other · 90,000 mi“dashboard cracks near airbag and on defroster panel…”
2018-09-14 · Steering · 3 mi“when turning the power steering will sometimes fail for a second or more,…”
2017-12-19 · Steering · 16,500 mi“steering gets very hard to turn (like when the engine if off) when vehicle is in motion and has happened on multiple occasions over the past year or more. when it's happened it's been difficult to control the vehicle and the dealership i take it to doesn't think it's something chevrolet is going to resolve under warranty since they have not been a…”
2017-10-04 · Air Bags · 19,000 mi · 💥 crash“tl* the contact owned a 2014 chevrolet silverado 3500. while driving approximately 60 mph, the contact fell asleep and crashed into a guardrail and a couple of trees. the air bags failed to deploy. the contact sustained injuries to the left leg, right eye, and trauma to the head, which required medical attention. a police report was filed. the vehi…”
2016-08-31 · Fuel/Propulsion System · 196,000 mi“tl* the contact owns a 2014 chevrolet silverado 3500. while driving 65 mph, the speedometer decelerated to 1 mph without warning. the vehicle was towed to a dealer where it was diagnosed that the high pressure fuel pump failed and caused the metal shavings to clog the fuel system. the manufacturer was made aware of the failure and stated that there…”
2015-02-03 · Engine · 18,000 mi · 🔥 fire“tl*the contact owns a 2014 chevrolet silverado 3500. the contact stated that while driving at approximately 65 mph, there was smoke coming from the hood and there was a chemical odor inside the vehicle. the contact mentioned that the exhaust fluid contained ammonia. the failure recurred on multiple occasions. the vehicle was taken to a dealer whe…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.