2017 Chevrolet Silverado 3500 problems, complaints & recalls
Most-reported problem areas: Fuel/Propulsion System (2) · Tires (1) · Structure (1)
🧭 Reliability snapshot
Compared against other Chevrolet Silverado 3500 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (6)
Fuel System, Diesel:storage:tank Assembly 2023-02-02 · campaign 23V047000 · 22,132 vehicles
Defect: General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles equipped with a dual fuel tank option. The rear fuel tank may collapse and prevent the fuel pump from transferring fuel to the front tank, resulting in an engine stall.
Risk: An engine stall increases the risk of a crash.
Fix: Dealers will inspect the fuel tank and fuel pump module, replacing them as necessary. Dealers will also add a vent hose to the rear tank assembly. Repairs will be performed free of charge. An interim owner notification letter informing owners of the safety risk was mailed on March 15, 2023. Owner notification letters were mailed June 21, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222368030
Equipment:electrical:engine Block Heater 2021-07-01 · campaign 21V496000 · 338,020 vehicles
Defect: General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500 and 2017-2019 GMC Sierra 2500 and 3500 vehicles equipped with a Duramax diesel 6.6 liter engine and an optional engine-block heater cord. An electrical short-circuit may occur in the engine-block heater cable or in the terminals that connect the heater cable to the block heater.
Risk: An electrical short-circuit can increase the risk of a fire.
Fix: Dealers will replace engine block heaters and heater cords. Vehicles that have this feature disabled as a remedy to the safety condition will be contacted and offered replacement block heaters and heater cords under a separate customer satisfaction program, free of charge. GM will provide free replacement block heaters and cords under a separate customer satisfaction campaign. For vehicles previously included in recall 19V-328, the heater cord will be replaced and rerouted, free of charge. In
Engine 2019-04-25 · campaign 19V328000 · 318,374 vehicles
Defect: General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 4500, 5500 and 6500 vehicles and 2017-2019 Chevrolet Silverado 2500 and 3500 vehicles and GMC Sierra 2500 and 3500 vehicles equipped with Duramax 6.6 liter diesel engines and an optional engine-block heater. The engine block heater cord or the terminals that connect the heater cord to the block heater may short circuit and fail.
Risk: A short-circuit may damage the engine components and increase the risk of fire.
Fix: GM will contact owners, dealers will replace the engine block heater, free of charge. Additionally, in Chevrolet Silverado 2500 and 3500 vehicles, dealers will install a new rerouted heater cord. The recall began December 11, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N182206310.
Fuel System, Gasoline:storage:tank Assembly 2019-02-07 · campaign 19V088000 · 18,574 vehicles
Defect: General Motors, LLC (GM) is recalling certain 2016-2018 GMC Sierra 3500 and Chevrolet Silverado 3500 trucks equipped with gasoline engines and dual fuel tanks. The fuel-level sensor in the front tank may stick in a low-level position, allowing the rear tank to overfill the front tank.
Risk: If the front tank overfills, the excess pressure may cause the front tank to expand and contact the driveshaft, possibly resulting in a hole in the tank. The hole will leak fuel, which in the presence of an ignition source, can increase the risk of a fire.
Fix: GM has notified owners, and dealers will replace the rear-tank fuel-pump module, inspect the front tank and, if necessary, replace the front tank, free of charge. The recall began July 30, 2019. GM's number for this recall is N182204190.
Seat Belts:front:retractor 2017-09-14 · campaign 17V567000 · 38,048 vehicles
Defect: General Motors (GM) is recalling certain 2017-2018 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 trucks. The front seat belt retractor assemblies were built with the incorrect torsion bar. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 209, "Seat Belt Assemblies."
Risk: The seat belt retractors may not perform as intended during a crash, increasing the risk of injury.
Fix: GM will notify owners, and dealers will replace both front seat belt retractor assemblies, free of charge. The recall began March 24, 2021. Owners may contact GMC customer service at 1-888-988-7267 or Chevrolet customer service at 1-800-222-1020. GM's numbers for this recall are 17368, 17375, and 17376.
Seat Belts:pretensioner 2016-09-08 · campaign 16V651000 · 3,640,162 vehicles
Defect: General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing
Risk: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Fix: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.
Service bulletins (931)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-09-26 · PIP6133 · Service Bulletin/Repair Instructions
this pi was created to help address the correct repair regarding a low coolant message on the dic
Unknown Or Other 2026-09-26 · PIT5698F · Service Bulletin/Repair Instructions
this pi provides diagnostics tips on how the lin bus works and how to diagnosis it.
Unknown Or Other 2026-09-04 · PIP4902W · Service Bulletin/Repair Instructions
this preliminary information advises a dealer on how to email gds2 session logs into technical assistance.
Unknown Or Other 2026-07-21 · PIT5099J · Service Bulletin/Repair Instructions
pi to help diagnose a/c concern
Unknown Or Other 2026-07-21 · PIT5509N · Service Bulletin/Repair Instructions
this pi provides diagnostic tips for diagnosing electric trailer brakes issues.
Unknown Or Other 2026-06-24 · PIT5544J · Service Bulletin/Repair Instructions
this preliminary information communicates information on a hydraulic rush type noise from the power steering gear. this noise is a characteristic of the new active hydraulic assist system rpo nv8 and no repairs should be made. the noise is most noticeable in the cab at idle, in park, with all acces
Showing the 6 most recent of 931 bulletins. Search all of them free at nhtsa.gov.
What owners report
2024-11-27 · Structure“the complaint is against reading truck body, llc regarding safety concerns left unresolved and property damage incurred because of the recall remedy work (nhtsa campaign number 18e-021) performed on my 2017 silverado 3500hd crew cab service truck by reading truck body, llc. in may 2020, i was notified by reading truck body, llc of a safety recall …”
2024-11-25 · Power Train:automatic Transmission:torque Converter · 58,000 mi“the contact owns a 2017 chevrolet silverado 3500. the contact stated that while driving at various speeds, the vehicle failed to upshift while depressing the accelerator pedal. the check engine warning light was illuminated. the vehicle was taken to a local independent mechanic and was diagnosed with a stuck torque converter. the contact stated tha…”
2022-09-29 · Electrical System:wiring:fuses And Circuit Breakers · 22,000 mi“the contact owns a 2017 chevrolet silverado 3500. the contact stated that the vehicle was unable to start. the contact replaced the battery and starter; however, the failure recurred. upon inspection, the contact noticed that the fuse panel had melted. the vehicle was towed to the dealer where it was determined that the main wiring harness and the …”
2022-04-18 · Unknown Or Other“the touchscreen malfunctions intermittently. my vehicle currently has 36,687 miles and this problem has persisted for a while and is getting worse. it has been to the dealer several times and has been reprogrammed. the dealer now is telling me they don’t know what to do. the problem is the touchscreen develops a mind of its own and it starts callin…”
2022-02-18 · Forward Collision Avoidance: Automatic Emergency Braking“since the purchase of the truck the vehicle does emergency breaking at different times from what seems to be faults sensor input. #1 on freeway onramp specialty circular 2 lane, if on the inside lane the truck will alarm and drop the throttle out. this also happens some time at the 3/4 point of the on ramp when cars on the freeway are perpendicula…”
2021-12-28 · Equipment:electrical:engine Block Heater“the contact owns a 2017 chevrolet silverado 3500. the contact received a recall notification for nhtsa campaign number: 21v496000 (equipment) however, the dealer informed the contact that the parts for the recall repair were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. t…”
2021-11-29 · Equipment“the contact owns a 2017 chevrolet silverado 3500. the contact received notification of nhtsa campaign number: 21v496000 (equipment) however, the part to do the recall repair was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer and another dealer, mccarthy chevrolet (6…”
2019-11-14 · Engine“tl* the contact owns a 2017 chevrolet silverado 3500. the contact received notification of nhtsa campaign number: 19v328000 (engine). the manufacturer was not notified of the issue. russell barnett chevrolet gmc (located at1981 cowan hwy, winchester, tn 37398, (931) 967-4513) stated that the part was not available for the repair. the contact had no…”
2019-06-19 · Fuel/Propulsion System“tl* the contact owns a 2017 chevrolet silverado 3500. the contact received notification of nhtsa campaign number: 19v088000 (fuel system, gasoline); however, the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called the manufacturer and they disconnected the call. the dealer was not contacted. the contact had …”
2019-05-09 · Fuel/Propulsion System“recall was announced feb 7, 2019 my complaint is why is it taking so long to obtain parts and get the vehicle repired it has been three months…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.