2015 Ram Promaster City problems, complaints & recalls
Most-reported problem areas: Power Train (13) · Engine (5) · Electrical System (2)
🧭 Reliability snapshot
Compared against other Ram Promaster City model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
21 NHTSA complaints that reported an odometer reading.
Safety recalls (4)
Equipment 2017-12-21 · campaign 17V824000 · 61,791 vehicles
Defect: Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the v
Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Fix: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Equipment:other:labels 2017-09-26 · campaign 17V601000 · 11,288 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Risk: The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.
Electrical System:software 2016-04-28 · campaign 16E039000 · 2,291 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain RAM ProMaster Trailer Light Modules, part number 68229650AB. These accessory modules were sold for installation on RAM ProMaster and ProMaster City vehicles. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "L
Risk: Trailer brake lights that are inoperative can increase the risk of a crash.
Fix: Chrysler will mail letters to owners to try to notify the purchasers of the modules, and dealers will replace the Trailer Tow Light Control Modules, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S29.
Electrical System:software 2016-04-28 · campaign 16V253000 · 6,422 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standar
Risk: Trailer brake lights that are inoperative can increase the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the Trailer Tow Light Control Module, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S22.
Service bulletins (280)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System:12v/24v/48v Battery 2024-01-10 · S1408000384 · Service Bulletin/Repair Instructions
start stop charging warning lamp illuminated on, intelligent battery sensor (ibs) state of charge (soc) inaccurate, battery charging message, presence of ibs related diagnostic trouble codes (dtcs), or battery warning lamp on
Suspension 2023-09-20 · 9100229 · Service Bulletin/Repair Instructions
lifter, hydraulic roller deactivating please do not replace mds lifters because the disconnecting pin is not lined up, this is normal and not a defect.
Power Train:automatic Transmission:control Module (Tcm/Pcm/Tecm) 2023-09-16 · S2325000007 · Service Bulletin/Repair Instructions
mil/check engine lamp comes on after performing u90 recall pcm software update.
Power Train:automatic Transmission:control Module (Tcm/Pcm/Tecm) 2023-09-16 · S2325000007 · Service Bulletin/Repair Instructions
mil/check engine lamp comes on after performing u90 recall pcm software update.
Electrical System 2023-09-15 · 9100226 · Service Bulletin/Repair Instructions
connector kit before ordering this connector repair kit 68018957a$, check it in the mopar connector repair kit website to confirm part number and applicability. there is an error with the wiring diagrams in service library that is causing the incorrect repair kit part number to populate. please use
Electrical System:wiring 2023-09-15 · 9100226 · Service Bulletin/Repair Instructions
connector kit before ordering this connector repair kit 68018957a$, check it in the mopar connector repair kit website to confirm part number and applicability. there is an error with the wiring diagrams in service library that is causing the incorrect repair kit part number to populate. please use
Showing the 6 most recent of 280 bulletins. Search all of them free at nhtsa.gov.
What owners report
2025-01-02 · Power Train:automatic Transmission:control Module (Tcm/Pcm/Tecm) · 100,000 mi“the contact owns a 2015 ram promaster city. the contact stated while operating the vehicle, the message "service hill holder" remained illuminated, and the vehicle experienced harsh driving and would not properly shift into gear. the vehicle was taken to the local dealer who reprogrammed the pcm under nhtsa campaign number: 16v529000 (power train);…”
2022-04-30 · Engine“engine loss power, vehicle will completely shut down as if it did not have a battery, this has happed with in the last 6 months, vehicle will restart after a few minutes, engine light will come on, engine service transmission service and hill holder service warning on dash which has been service by dealer. this is a on and off issue which is a da…”
2021-10-11 · Power Train“tcm module lost communication from the battery . causing the car to shift to neutral at stop. yes it was fixed in 2016 but not fixed correctly . the wires are still corroded . there was a transmission info light came on and went to limp mode …”
2021-09-02 · Power Train · 35,000 mi“the contact owns a 2015 ram promaster city. the contact stated while driving 70 mph, the contact noticed that the fuel gauge on the instrument cluster was fluctuating. the contact also noticed that the vehicle had lost motive power and felt like the transmission was neutral. the contact attempted to depress the accelerator pedal however, the vehicl…”
2021-07-27 · Power Train · 125,000 mi“the contact owns a 2015 ram pro master city. the contact stated that while driving at an undisclosed speed, the vehicle inadvertently shifted into neutral. the accelerator pedal became inoperable. the contact coasted the vehicle off the roadway. the vehicle was restarted and worked as designed. the check engine and transmission warning lights were…”
2020-08-17 · Suspension · 18,000 mi“creaky suspension. dealer diagnosis: caused by faulty sway bar end links.…”
2020-04-18 · Power Train · 81,000 mi“i purchased vehicle used on 2/14/2018. carfax stated no outstanding recalls. after about one year, very occasionally, when shifting from park to drive, the gear would not engage until the process was repeated. just recently, while highway driving, both "service engine" and "transmission" warning lights appeared on the dash. this was followed by a …”
2020-01-17 · Engine · 39,000 mi“vehicle was jus idling in park i smelled like something was burning few days later vehicle ran hot and fan no longer works…”
2019-10-16 · Power Train · 50,100 mi“a cover on the transaxle, at the front of the engine, was discovered, by a dealership while performing a recall repair of the cooling fan, to have a hole in it and was leaking fluid. it was discovered in the dealership's shop. now being repaired by a local repair shop.…”
2019-08-29 · Power Train · 39,900 mi“driving down the road at 30mph the check engine light came on again 1 week after dealer fixed the transmission valve body and sensor. this is an on going issue since june of this year. car has been repaired 4 times and still having issues. when the light comes on the car loses power. when gas pedal is pressed there is no response. the rpm matches t…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.