2017 Ram Promaster City problems, complaints & recalls
Most-reported problem areas: Engine (7) · Visibility/Wiper (3) · Electrical System (2)
🧭 Reliability snapshot
Compared against other Ram Promaster City model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (3)
Equipment 2017-12-21 · campaign 17V824000 · 61,791 vehicles
Defect: Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the v
Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Fix: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Equipment:other:labels 2017-09-26 · campaign 17V601000 · 11,288 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Risk: The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.
Air Bags:side/Window 2016-12-28 · campaign 16V953000 · 1 vehicles
Defect: Chrysler (FCA US LLC) is recalling one model year 2017 RAM ProMaster City vehicle manufactured on November 5, 2016. This vehicle has side curtain air bags that may not inflate properly in the event of a crash.
Risk: If the side curtain air bags do not inflate properly, the vehicle occupants are at an increased risk of injury in the event of a crash.
Fix: Chrysler has notified the owner, and a dealer inspected the side curtain air bags, free of charge. The recall began January 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S95.
Service bulletins (235)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Power Train 2025-10-02 · 21-040-25 · Service Bulletin/Repair Instructions
948te transmission reaction shaft service bushing kit customers may experience a malfunction indicator lamp (mil) illumination and the vehicle may exhibit/set the following diagnostic trouble code (dtc): ● p1db7-00 - torque converter clutch performance.
Engine 2025-04-30 · 09-010-25 · Service Bulletin/Repair Instructions
"2.4l excessive oil consumption xs1 warranty extension the customer may describe one or more of the following: ● oil pressure low indicator lamp illumination between oil changes. ● excessive oil consumption this bulletin involves performing an oil consumption verification test and possibly replacing
Engine 2024-08-29 · 09-018-24 · Service Bulletin/Repair Instructions
"2.4l excessive oil consumption xb1 warranty extension the customer may describe one or more of the following: ● oil pressure low indicator lamp illumination between oil changes. ● excessive oil consumption. this bulletin involves performing an oil consumption verification test and possibly replacin
Electrical System:12v/24v/48v Battery 2024-01-10 · S1408000384 · Service Bulletin/Repair Instructions
start stop charging warning lamp illuminated on, intelligent battery sensor (ibs) state of charge (soc) inaccurate, battery charging message, presence of ibs related diagnostic trouble codes (dtcs), or battery warning lamp on
Suspension 2023-09-20 · 9100229 · Service Bulletin/Repair Instructions
lifter, hydraulic roller deactivating please do not replace mds lifters because the disconnecting pin is not lined up, this is normal and not a defect.
Electrical System 2023-09-15 · 9100226 · Service Bulletin/Repair Instructions
connector kit before ordering this connector repair kit 68018957a$, check it in the mopar connector repair kit website to confirm part number and applicability. there is an error with the wiring diagrams in service library that is causing the incorrect repair kit part number to populate. please use
Showing the 6 most recent of 235 bulletins. Search all of them free at nhtsa.gov.
What owners report
2025-12-08 · Engine“vehicle is failing oil consumption test at 97,571 miles. they are saying it’s burning excessive oil due to failed piston which ran had an open recall for . i’d like my vehicle to be considered for oil consumption test and possible motor replacement. …”
2025-06-20 · Engine · 180,000 mi“the contact owns a 2017 ram promaster city. the contact stated that while coming to a stop, there was gray smoke coming from the exhaust pipe and the engine. the check engine warning light was illuminated. the contact who is a certified mechanic, performed an oil change and became aware that the engine was extremely low on engine oil. the vehicle w…”
2025-03-24 · Unknown Or Other“it is consuming a lot of oil after 5 thousand miles went from 5.5 quarts to 3.4 quarts…”
2025-02-28 · Engine · 100,000 mi“the contact owns a 2017 ram pro master city. the contact stated that while the vehicle was stopped, the engine vibrated abnormally and there was a fuel-burning odor on the interior and exterior of the vehicle. the contact stated that while attempting to accelerate, the vehicle briefly lost motive power before the vehicle returned to normal function…”
2025-02-26 · Engine“oil consumption issue with the engine: there was an extended warranty on the engine but it apparently expired july of last year. i bought the vehicle in april, but the warranty did not show up under any recalls or carfax report. i discovered the oil consumption problem at the end of july and have been getting the runaround from several dealerships…”
2024-08-06 · Fuel System, Gasoline · 57,930 mi“the contact owns a 2017 ram promaster city. the contact stated that after refueling the vehicle, the engine shut off or idle roughly immediately after starting with the low oil warning light illuminated. the vehicle was towed to an independent mechanic where the vehicle was not diagnosed or repaired. the dealer was not contacted, and the vehicle wa…”
2024-08-04 · Unknown Or Other“my radio dont work i can see the camera to be reversed …”
2023-06-28 · Unknown Or Other · 🔥 fire“the vehicle rpm reved up and then total loss of power then the vehicle caught fire wile driving down the road. flames came out under dash and in engine compartment. …”
2022-06-03 · Engine“oil consumption issue causing engine to stall without warning while driving. burning through 2 quarts every 1000 miles. almost caused 2 accidents so far. …”
2021-03-17 · Engine · 25,000 mi“my van had a recall involving the cooling fan, it was repaired. at approximately 25,000 i had a check engine light, the dealer says it's the thermostat needing replaced ($588.00!!!??? at under 26,000 miles???!!!) the temp gauge always sits right at the halfway mark, this can't be right but they said that's to be expected.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.