2018 Ram Promaster City problems, complaints & recalls
Most-reported problem areas: Engine (6) · Power Train (2) · Exterior Lighting (2)
🧭 Reliability snapshot
Compared against other Ram Promaster City model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (2)
Steering:rack And Pinion 2018-03-06 · campaign 18V149000 · 225 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The gears within the hydraulic rack and pinion steering system may have a casting defect that can cause a crack and a loss of hydraulic steering fluid.
Risk: A hydraulic steering fluid leak may require additional sudden steering effort, increasing the risk of a crash.
Fix: Chrysler will notify owners, and dealers will inspect the steering gear housing, replacing any affected rack-and-pinion assembly, free of charge. The recall began March 13, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U23.
Equipment:other:labels 2018-02-22 · campaign 18V129000 · 3,460 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The Tire Placards on these vehicles may indicate the incorrect total number of occupants allowed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Risk: If the tire placard indicates an incorrect seating capacity, the operator may overload the vehicle, which can cause tire failure, increasing the risk of a crash.
Fix: Chrysler will notify owners, and dealers will install a corrected tire placard, free of charge. The recall began March 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U17.
Service bulletins (221)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Power Train 2025-10-02 · 21-040-25 · Service Bulletin/Repair Instructions
948te transmission reaction shaft service bushing kit customers may experience a malfunction indicator lamp (mil) illumination and the vehicle may exhibit/set the following diagnostic trouble code (dtc): ● p1db7-00 - torque converter clutch performance.
Engine 2025-04-30 · 09-010-25 · Service Bulletin/Repair Instructions
"2.4l excessive oil consumption xs1 warranty extension the customer may describe one or more of the following: ● oil pressure low indicator lamp illumination between oil changes. ● excessive oil consumption this bulletin involves performing an oil consumption verification test and possibly replacing
Engine 2024-08-29 · 09-018-24 · Service Bulletin/Repair Instructions
"2.4l excessive oil consumption xb1 warranty extension the customer may describe one or more of the following: ● oil pressure low indicator lamp illumination between oil changes. ● excessive oil consumption. this bulletin involves performing an oil consumption verification test and possibly replacin
Electrical System:12v/24v/48v Battery 2024-01-10 · S1408000384 · Service Bulletin/Repair Instructions
start stop charging warning lamp illuminated on, intelligent battery sensor (ibs) state of charge (soc) inaccurate, battery charging message, presence of ibs related diagnostic trouble codes (dtcs), or battery warning lamp on
Suspension 2023-09-20 · 9100229 · Service Bulletin/Repair Instructions
lifter, hydraulic roller deactivating please do not replace mds lifters because the disconnecting pin is not lined up, this is normal and not a defect.
Electrical System 2023-09-15 · 9100226 · Service Bulletin/Repair Instructions
connector kit before ordering this connector repair kit 68018957a$, check it in the mopar connector repair kit website to confirm part number and applicability. there is an error with the wiring diagrams in service library that is causing the incorrect repair kit part number to populate. please use
Showing the 6 most recent of 221 bulletins. Search all of them free at nhtsa.gov.
What owners report
2025-05-07 · Power Train · 69,900 mi“the contact owns a 2018 ram promaster. the contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. additionally, the engine seized, and the steering wheel seized. the vehicle was started, and the vehicle was driven to the residence. the failure occurred interm…”
2025-03-08 · Engine“my vehicle has shut off on several occasions while driving. no oil or engine light appeared on, but my oil was very low. no ill or negative indicators came up whatsoever. the vehicle stopped in places which i was not able to stay or park at. some people were honking because my vehicle was blocking traffic. i believe the first time i encountered th…”
2024-07-03 · Engine · 139,405 mi“the contact owns a 2018 ram promaster city. the contact stated that while driving at an undisclosed speed, the check engine warning light and the throttle control system warning light illuminated. the vehicle was taken to a dealer to be diagnosed. the contact was unsure of the diagnostic results; however, the contact was informed that the vehicle w…”
2024-04-17 · Engine And Engine Cooling · 50,000 mi“the contact owns a 2018 ram promaster city. the contact stated while driving 35 mph, the temperature gauge indicated that the engine was hot. the contact added coolant to the engine; however, the coolant was gone in less than two weeks. the contact then stated that while driving at various speeds, an abnormal knocking noise was coming from the engi…”
2023-09-20 · Seat Belts“the front passenger seat belt would not pull out to secure passengers. i took the vehicle to an independent service center to see about fixing the problem. they were unable to fix the device. i was traveling and could not get to my home dealer until i returned. i was unable to take any passengers in my vehicle for safety reasons without a functioni…”
2022-08-15 · Engine“i am not contacting ntsa to report a new safety concern but rather reporting that a fix addressing a known safety concern is not working. the concern is associated with a recall notice of 2015-2018 fca vehicles with 4 cylinder tigershark engines (a pertinent excerpt of the notice is shown below with emphasis added). the recall is to check for exce…”
2022-04-22 · Engine“driving on the expressway and the electrical gages started acting erratic then the motor turned off while driving. when the vehicle turned off we lost all control of the vehicle at 70 mph. we hit the brakes hard causing traffic issues and stopped in traffic and could not move and had to call a tow truck to move the vehicle. towed the vehicle to the…”
2021-10-10 · Fuel/Propulsion System“when driving down the hill of our neighborhood road, while approaching the stop sign to turn onto the main road, the van stalled. with no advanced notice, the vehicle lost all ability to accelerate, brake and turn. this resulted in the van stopping halfway into the middle of the main road. this is the second time that this issue has occurred. the f…”
2021-09-23 · Steering“power steering gear has cracked and is leaking…”
2021-09-17 · Engine“radiator fan has failed at 57,000 miles causing my engine to overheat. …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.