2016 Ram Promaster City problems, complaints & recalls
Most-reported problem areas: Power Train (6) · Engine (5) · Vehicle Speed Control (2)
🧭 Reliability snapshot
Compared against other Ram Promaster City model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (4)
Equipment 2017-12-21 · campaign 17V824000 · 61,791 vehicles
Defect: Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the v
Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Fix: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Equipment:other:labels 2017-09-26 · campaign 17V601000 · 11,288 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Risk: The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.
Electrical System:software 2016-04-28 · campaign 16E039000 · 2,291 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain RAM ProMaster Trailer Light Modules, part number 68229650AB. These accessory modules were sold for installation on RAM ProMaster and ProMaster City vehicles. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "L
Risk: Trailer brake lights that are inoperative can increase the risk of a crash.
Fix: Chrysler will mail letters to owners to try to notify the purchasers of the modules, and dealers will replace the Trailer Tow Light Control Modules, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S29.
Electrical System:software 2016-04-28 · campaign 16V253000 · 6,422 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standar
Risk: Trailer brake lights that are inoperative can increase the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the Trailer Tow Light Control Module, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S22.
Service bulletins (264)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System:12v/24v/48v Battery 2024-01-10 · S1408000384 · Service Bulletin/Repair Instructions
start stop charging warning lamp illuminated on, intelligent battery sensor (ibs) state of charge (soc) inaccurate, battery charging message, presence of ibs related diagnostic trouble codes (dtcs), or battery warning lamp on
Suspension 2023-09-20 · 9100229 · Service Bulletin/Repair Instructions
lifter, hydraulic roller deactivating please do not replace mds lifters because the disconnecting pin is not lined up, this is normal and not a defect.
Power Train:automatic Transmission:control Module (Tcm/Pcm/Tecm) 2023-09-16 · S2325000007 · Service Bulletin/Repair Instructions
mil/check engine lamp comes on after performing u90 recall pcm software update.
Power Train:automatic Transmission:control Module (Tcm/Pcm/Tecm) 2023-09-16 · S2325000007 · Service Bulletin/Repair Instructions
mil/check engine lamp comes on after performing u90 recall pcm software update.
Electrical System 2023-09-15 · 9100226 · Service Bulletin/Repair Instructions
connector kit before ordering this connector repair kit 68018957a$, check it in the mopar connector repair kit website to confirm part number and applicability. there is an error with the wiring diagrams in service library that is causing the incorrect repair kit part number to populate. please use
Electrical System:wiring 2023-09-15 · 9100226 · Service Bulletin/Repair Instructions
connector kit before ordering this connector repair kit 68018957a$, check it in the mopar connector repair kit website to confirm part number and applicability. there is an error with the wiring diagrams in service library that is causing the incorrect repair kit part number to populate. please use
Showing the 6 most recent of 264 bulletins. Search all of them free at nhtsa.gov.
What owners report
2024-06-10 · Power Train · 53,000 mi“the contact owns a 2016 ram promaster city. the contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. the contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. the check engine warning light was illuminated. the vehicle was taken to an independent mechanic, …”
2024-04-13 · Engine“dealer where i purchased vehicle said i have recall for both catalytic converters waited two months called back and they said they wanted to replace engine and i been waiting for a call back for 6 months…”
2024-01-31 · Exterior Lighting:turn Signal · 68,000 mi“the contact owns a 2016 ram promaster city. the contact stated while driving at an undisclosed speed, the turn signals became inoperable. the vehicle was taken to an independent mechanic, where an unknown part was replaced. the manufacturer was made aware of the failure but informed the contact that there were no recalls associated with the vin. th…”
2022-12-23 · Engine And Engine Cooling“the contact owns a 2016 ram promaster city. the contact received a catalyst efficiency campaign program notice for catalyst efficiency; however, the part to do the repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact…”
2022-01-11 · Electrical System · 85,000 mi“the contact owns a 2016 ram promaster city. the contact stated that when the engine battery was low-powered the vehicle's computer system had malfunctioned and the gear shifter could not be switched and the vehicle would not properly accelerate. the vehicle was taken to the local dealer(unknown) who reset the computer system and the failure was rem…”
2020-09-10 · Wheels · 27,000 mi“last oct./nov. i had to have the left axle cv joint replaced in my ram promaster city while in arizona. yesterday the local dealer informed me that all three parts of this axle now need to be replaced. both times the local dodge dealer did the work. i am worried about the safety of this vehicle. both times this happened i was away from home t…”
2020-06-06 · Electrical System · 101,700 mi“ignition key is locked in the ignition and won't come out in the off position *tr…”
2020-02-11 · Seat Belts · 29,328 mi“tl* the contact owns a 2016 ram pro-master city. the contact stated that while attempting to exit the vehicle, he was unable to unlatch the driver's side seat belt. the contact stated that the tongue ceased inside of the buckle. the contact called local dealer (greenway dodge chrysler jeep ram located at 9051 e colonial dr, orlando, fl 32817) and w…”
2020-01-26 · Unknown Or Other · 72,400 mi“battery died, put in new battery, key will not turn ignition…”
2019-06-27 · Power Train · 37,000 mi“vehicle unexpectedly shutoff at highway speeds in rush hour traffic, service hill assist, abs, airbag, check engine and service transmission messages coincided with issue. vehicle suddenly went into 'limp' mode while accelerating in traffic. vehicle would not stay in gear.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.