2021 Ram Promaster City problems, complaints & recalls
Most-reported problem areas: Engine (3) · Seat Belts (1) · Equipment (1)
🧭 Reliability snapshot
Compared against other Ram Promaster City model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (3)
Exterior Lighting:turn Signal 2021-09-21 · campaign 21V728000 · 23,853 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
Fix: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
Seat Belts:rear/Other:retractor 2021-09-09 · campaign 21V699000 · 10,372 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: An unsecured child restraint system can increase the risk of injury during a crash.
Fix: Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403. FCA US LLC's number for this recall is Y61.
Service Brakes, Hydraulic:antilock/Traction Control/Electronic Limited Slip:control Unit/Module 2021-03-09 · campaign 21V147000 · 4 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Risk: The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.
Fix: FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Service bulletins (62)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2025-11-07 · S2508000102 · Service Bulletin/Repair Instructions
intermittent uconnect box requires service message. tbm setting stored or pending dtcs b22a9, b1560, b1561, b1562
Power Train 2025-10-02 · 21-040-25 · Service Bulletin/Repair Instructions
948te transmission reaction shaft service bushing kit customers may experience a malfunction indicator lamp (mil) illumination and the vehicle may exhibit/set the following diagnostic trouble code (dtc): ● p1db7-00 - torque converter clutch performance.
Structure:body 2025-09-18 · 23-008-25 REV. A · Service Bulletin/Repair Instructions
exterior front lamps condensation clearing procedure *some customers may report that on occasion vehicle exterior front lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
Suspension 2025-09-12 · 02-002-25 REV. A · Service Bulletin/Repair Instructions
shock and strut diagnosis and replacement guidelines leaking, noisy, or weak shocks or struts.
Suspension 2025-05-21 · 02-002-25 · Service Bulletin/Repair Instructions
"shock and strut diagnosis and replacement guidelines leaking, noisy, or weak shocks or struts. "
Electrical System 2025-05-04 · S2008000088 REV.A · Service Bulletin/Repair Instructions
replacement bcm will not proxi align
Showing the 6 most recent of 62 bulletins. Search all of them free at nhtsa.gov.
What owners report
2024-12-12 · Engine“cracked cylinder head requiring full engine replacement at ~80,000 miles. out of warranty. this is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000. second vehicle is [xxx] . it is likely that these two vehicles came off the assembly line fairly close to each other, during covid …”
2022-04-03 · Engine“engine oil leak at the oil filter. the oil filter monting surface has a defect (not flat) allowing oil to push out. it is currently available for inspection, but it is scheduled to been seen by the dealer to be replaced under warranty. safety - issue was noticed before enough damage was done to be unsafe. the leak was substantial, so i imagine it …”
2021-12-30 · Seat Belts“the contact owns a 2021 ram promaster city. the contact had initially received a recall notice for nhtsa campaign number: 21v728000 (exterior lighting). he then called the dealer and was informed that there was an additional recall on the vehicle for nhtsa campaign number: 21v699000 (seat belts) however, the parts for the recall repair were not yet…”
2021-09-20 · Equipment“two instances of rooftop tent opening without human interaction. incident 1 // 9-17-21: vehicle was parked and the front drivers side latch (attached photo) opened due to gusts of wind. incident 2 // 9-19-21: when driving approximately 65 mph (cruise control) on interstate 40 in arizona, the front passenger side latch released and front pas…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.