2020 Ram Promaster City problems, complaints & recalls
Most-reported problem areas: Structure (1)
🧭 Reliability snapshot
Compared against other Ram Promaster City model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (2)
Exterior Lighting:turn Signal 2021-09-21 · campaign 21V728000 · 23,853 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
Fix: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
Service Brakes, Hydraulic:antilock/Traction Control/Electronic Limited Slip:control Unit/Module 2021-03-09 · campaign 21V147000 · 4 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Risk: The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.
Fix: FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Service bulletins (53)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2025-11-07 · S2508000102 · Service Bulletin/Repair Instructions
intermittent uconnect box requires service message. tbm setting stored or pending dtcs b22a9, b1560, b1561, b1562
Power Train 2025-10-02 · 21-040-25 · Service Bulletin/Repair Instructions
948te transmission reaction shaft service bushing kit customers may experience a malfunction indicator lamp (mil) illumination and the vehicle may exhibit/set the following diagnostic trouble code (dtc): ● p1db7-00 - torque converter clutch performance.
Suspension 2025-09-12 · 02-002-25 REV. A · Service Bulletin/Repair Instructions
shock and strut diagnosis and replacement guidelines leaking, noisy, or weak shocks or struts.
Suspension 2025-05-21 · 02-002-25 · Service Bulletin/Repair Instructions
"shock and strut diagnosis and replacement guidelines leaking, noisy, or weak shocks or struts. "
Electrical System:12v/24v/48v Battery 2024-01-10 · S1408000384 · Service Bulletin/Repair Instructions
start stop charging warning lamp illuminated on, intelligent battery sensor (ibs) state of charge (soc) inaccurate, battery charging message, presence of ibs related diagnostic trouble codes (dtcs), or battery warning lamp on
Suspension 2023-09-20 · 9100229 · Service Bulletin/Repair Instructions
lifter, hydraulic roller deactivating please do not replace mds lifters because the disconnecting pin is not lined up, this is normal and not a defect.
Showing the 6 most recent of 53 bulletins. Search all of them free at nhtsa.gov.
What owners report
2022-06-15 · Structure · 10,000 mi“the contact owns a 2020 ram promaster city. the contact stated that after experiencing a flat tire, it was discovered that the spare tire could not be removed or released from the spare tire mounting section of the vehicle. the vehicle was taken to the local dealer who cut the tire storage section of the vehicle in order to remove the spare tire. t…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.