2016 Jayco Travel Trailer White Hawk problems, complaints & recalls
Most-reported problem areas: Suspension (3) · Wheels (2)
Safety recalls (2)
Electrical System: Integrated Trailer Brake Control 2016-07-27 · campaign 16V560000 · 3,085 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain model year 2016-2017 Jay Feather, Jay Flight, Jay Flight SLX, Eagle, White Hawk, and Octane travel trailers manufactured January 5, 2016, to July 18, 2016, equipped with a Sway Command anti-sway system. When connected to certain tow vehicles that have an integrated brake controller, and after the anti-sway system has applied the trailer brakes in response to a sway event, the trailer brakes may no longer function to slow or stop the trailer.
Risk: A loss of trailer brakes may lengthen the distance needed to stop the vehicle and cause a loss of vehicle control, increasing the risk of a crash.
Fix: Jayco will notify owners, and dealers will remove the Sway Command system from the affected travel trailers, free of charge. The recall began on August 3, 2016. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901308.
Suspension:rear:axle:non-Powered Axle Assembly 2016-03-17 · campaign 16V158000 · 10 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain model year 2016 White Hawk travel trailers, model 25BHS, manufactured on March 3, 2016. The affected trailers were incorrectly built on axles rated for 3000 lbs., when they should have been built with axles that have a capacity of 3500 lbs.
Risk: If the trailer is loaded to the capacity listed on the label, trailer handling may be affected, increasing the risk of a crash.
Fix: All of the affected trailers have been quarantined at Jayco dealers prior to their sale and thus no owner notification letters will be sent. Dealers will install the correct axles, free of charge. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901291.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:other:owners/Service/Other Manual 2022-05-17 · INC 22-067 · Service Bulletin/Repair Instructions
jayco and entegra coach storage tips. instructions for storing jayco and entegra coach diesel pushers.
Equipment 2020-03-13 · INC 20-007 · Service Bulletin/Repair Instructions
informational bulletin for repair that requires the removal of pullout cabinet extension drawers.
What owners report
2019-06-30 · Suspension“travel trailer has wide stance axles manufactured by lippert components inc. the axles measure 2 3/8" diameter and the rear axle bent permanently causing excessive wear to the inside edge of the rear tires and leading to potential tire failure. prior white hawk model years including 2012 had same problem with 2 3/8 inch diameter dexter axles that …”
2018-07-31 · Wheels“on july 25,2018 lippert replaced a bent axle on my white hawk tt. i started my drive towards home and after less than 8 hours of driving the new axle bent. this occured on interstate 70 as i was going around indianapolis, in. the axles on this travel trailer are each rated at 3.500 lbs and the gross weight is 7,500 lbs. the axle diameter is 2 3…”
2018-07-19 · Wheels“the axles on my camper have been replaced 4 times. each time with the same axle. with no other modifications. the first time only the rear axle bent but i was able to drive back to the dealer in ct. the second time both axles bent and in the from right wheel the breaks, bearings, bushing, hub and spindle were all destroyed. the wheel almost fell of…”
2018-07-15 · Suspension · 220 mi“questions concerning axle weight ratings under rv travel trailers. purchased new 2016 jayco, white hawk, 28dsbh travel trailer weighing 6392 lbs. unloaded, with tandem 3500 lb. axles. maximum loaded weight of trailer 7500 lbs. according to sticker on the unit. this is 500 lbs. over the 7000 lbs. axle weight rating. trailer has had (2) bent rear axl…”
2017-08-02 · Suspension · 5,000 mi“tl* the contact owns a 2016 jayco white hawk. the contact stated that, he noticed that the rear tires were making an abnormal noise. the contact stated that he inspected underneath the vehicle when he noticed that both axel's were rated at 3lbs each. the contact then referenced nhtsa campaign number: 16v158000 (suspension). the vehicle was taken to…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.